I was very well looked after by your colleague Simon Hanks. This was from my first phone call to the dealership, through to visiting the dealership and arranging part exchange and buying my new car.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... Se mer
Företaget har svarat
I popped into the showroom to be greeted by a very friendly lady called Sally, she was very attentive. She asked if I needed any help or information and if I wanted a drink, but also she said take you... Se mer
After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- också i
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Graiseley Hill, WV2 4HQ, Wolverhampton, England, Storbritannien
- 01902 212 904
4,0
Bra
190 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shocking aftersales service.
Shocking aftersales service.
I purchased two brand new Range Rover Autobiography Sports from them on the same day and have a wind noise problem on one. 9 months later i am still waiting for them to resolve the issue after lots of e mails and call going unanswered.
I will never buy anything from this dealership ever again.
24 maj 2024
Omdöme utan inbjudan
Svar från Stratstone - Land Rover Wolverhampton
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you i n contact with the leadership team.
Thank you,
Stratstone Customer Services
Good service
Very nice and friendly staff come on time to collect my car and drop back no stress very easy and smooth service
17 december 2024
Svar från Stratstone - Land Rover Wolverhampton
Hello,
Thank you for your kind words!
We're delighted to hear you had a positive experience with our service.
Stratstone Customer Services
Great customer service.
16 december 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Enid,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
Svar från Stratstone - Land Rover Wolverhampton
Hi Graham,
We appreciate your kind words and are glad you noticed our attention to detail.
Stratstone Customer Services
Polite serice staff and repairs carried…
Polite serice staff and repairs carried out within time guidlines given
12 december 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our staff and service.
Stratstone Customer Services
Svar från Stratstone - Land Rover Wolverhampton
Hi Paul,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
The quality of the staff and their…
The quality of the staff and their training of how to impress customers.
6 december 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Peter,
We appreciate your feedback and are glad to hear you were impressed by our staff's dedication to providing excellent customer service.
Stratstone Customer Services
Svar från Stratstone - Land Rover Wolverhampton
Hi Greg,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Stratstone Customer Services
Excellent customer service.
4 december 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Bryan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Svar från Stratstone - Land Rover Wolverhampton
Hi Mr Peter,
Thank you for your kind words.
We appreciate your feedback and are glad you were satisfied with our service.
Stratstone Customer Services
Very professional outfit
18 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Philip,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Excellent customer service
Compared to a dealership closer to Worcester, what a contrast. This dealership provides an excellent customer service, they can’t do enough for you. Really please with how they looked after me.
19 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hello Pete,
We are thrilled to hear about your positive experience.
We strive to provide exceptional customer service and are delighted that you felt well taken care of.
Stratstone Customer Services
I was kept informed by Stevie on…
I was kept informed by Stevie on service and my car’s issues all seem to be sorted after the recall.
18 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Malcolm,
We're so glad to hear that Stevie kept you informed throughout the process.
We appreciate your feedback and are happy to hear that your car's issues have been resolved.
Stratstone Customer Services
Always great service
Always great service. Vicky always helpful. Been dealing with her for 11 years.
9 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Mr Smith,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at Land Rover Wolverhampton.
Have a lovely day!
Stratstone Customer Services
Svar från Stratstone - Land Rover Wolverhampton
Hi Timothy,
We're sorry to see that you haven't been fully satisfied with your recent experience.
If you have any outstanding issues, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Stratstone Customer Services
Exceptional customer service
Exceptional customer service
If I could give more stars I would!!
7 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hello Amy,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
Svar från Stratstone - Land Rover Wolverhampton
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Shocking service
Shocking service, they keep your car for weeks on end with no communication about the repairs!
6 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Rob,
We understand your frustration with the length of time it took to repair your car and the lack of communication.
We will take your feedback seriously and use it to improve our communication processes.
Stratstone Customer Services
Dealership so disorganised
I made two appointments to drop my car off for repair and both appointments they had to rearrange due to lack of parts and no hire car available while my car was being repaired.
No call was made to me to make me aware of this so time wasted going in to drop car of for repair.
4 oktober 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi Durand,
We understand your frustration with the inconvenience caused by the appointment rearrangements and the lack of a hire car.
We strive to provide a seamless experience for our customers and apologise that this was not the case for you.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
My car was dirty on returned dirt on…
My car was dirty on returned dirt on drivers door inside.
2 november 2024
Svar från Stratstone - Land Rover Wolverhampton
Hi,
We understand your disappointment with the cleanliness of your car upon return.
We strive to provide a clean and comfortable experience for all our customers and are sorry that this was not the case for you.
We will take your feedback into account and work to improve our cleaning procedures.
Stratstone Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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