Stratstone - Land Rover Reading Omdömen 

There are some staff who real are keen to help Customers, ensuring Customer delight.

Ayesha our service assistant provided an efficient, professional and seamless service. Extremely helpful.

Everything went as planned, staff very helpful and prices were decent compared to the market.

Our Jaguar car was booked in for today to look at a few issues we had with our electric car .
Steven was our point of contact for the day .
He was very professional, courteous and listened to our concerns with the issues we are experiencing.
He kept us well updated throughout the day on the works of our car and has patiently gone through the follow up appointment to hopefully resolve remaining issues .
Thank you Steven .

New vehicle purchased plagued with faults, poor aftersales experience, lack of communication or appreciation of the impact.

Excellent service throughout my visit. My car was serviced on time. The representative handling my service was outstanding.

Service is good, communication is good

Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection time. Saved me the cost of this service and the next one by arranging a service plan. Left feeling service mattered, rather than, in this day and age, just a number.

For the cost they charge for a service it's just incredible how poor the overall experience is. It' started great, dropped the car at 8am and was in a loan vehicle within 40 mins on my way to work. I arrived at 5pm to collect my land rover after it's serviced and MOT, having not heard anything all day, and all I could be told was it had failed. Had to wait 20 minutes to find out why, and then be told there were no parts and no firm ETAs, the cost for both were also wildly more expensive than they needed to be. I said I would have it fixed myself and brig back for the retest. This is when things went further downhill. Whilst driving home I noticed a strange noise from the back, on inspection the boot cover had been unclipped and not put back oroperly and was scuffed also the auto-hold brake function no longer works, you'd also think that for £900+ for a service they'd top the ad blue up.. anyway.. I highlighted some of these issues the following day in an emailmand said I'd like to book my free MOT retest.. however I'm still waiting for a reply. Subsequently I've had to book and pay for another MOT eslewhere. I've tried ringing and it just rings. It's a massively disappointing experience given the cost and I just wish I'd used a specialist.

I travelled from Warwickshire to Land Rover Reading with my wife and dog to collect a five year old Land Rover 110 defender that was sold under the JLR approved scheme. First of all, what a fantastic facility. All staff were very friendly and welcoming, unlimited biscuits and coffees. They even provided our dog with water and unlimited dog treats. Thank you all.
However special thanks has to go to Tim and Tabs for exceeding expectations and putting together a fantastic deal. They also expedited the whole process to fit our busy schedule to enable us to collect the car within three days. A simply flawless process. Tim was great and conducted the handover despite our dog grumbling because all he wanted to do was go for a walk. The handover was very thorough. Thanks Tim. Tabs also took the time to introduce himself to us and made us feel special despite the fact that we were buying an approved used car. Keep doing what you are doing as we had a great day and experience and we were also treated to a great bouquet of flowers and more importantly a fantastic car. Thank you so much.

Excellent customer service, kept fully informed on progress of service, MOT. Took time to change battery on unused spare 8 year old key fob. Thank you.

On the whole went well, all done in reasonable time very smooth, vehicle health check video provided,prearranged loan vehicle arranged and a nice team of people. Only thing was being asked to pay and having to point out the vehicle had a a service plan, this I feel they could and should have checked before asking for a payment. I will certainly return.

I rang Stratestones Reading on Wednesday the 21st of January to ask about getting my Velar in for an MOT and service . The phone rang and stayed ringing for a full 5 mins no answer .so I rang again and this time waited to get the receptionist who apologised for my wait , but said she would put me through to the service manager . He never answered either ! After a long while I put the phone down and rang again reception answered and yet again apologised , I then asked to speak to the general manager who after waiting again was not available , I asked that he call me back he never did , i am just a loyal brand customer , who yet again has been treated like dirt . I have bought new through my company and privately over a million pounds worth of Jaguar and Range Rovers . But can I get to talk to anyone , no !
Have I been treated badly by what is supposed to be a luxury brand yes ! I have to now be a realist and find another car to spend my money on . Why ! Because no one should put up with time and again rubbish service . To the Reading general manager , you are a disgrace for not returning my request to complain to you. Range Rover you need much much better partners than this !

I am not the norm when it comes to buying a new car as I prefer to buy my cars outright rather than use finance or pop Alex fully understood and continued to support me with my purchase
To say im thrilled with my car and the buying experience would be an understatement so thank you to all the team at JLR Reading for making this happen

This garage does not communicate. I have been taking my evoque here for 4 years. I have to chase and chase for updates on the service. It's always kept in for more than a day despite assurance that it's all routine maintenance. This time it was kept in 3 days. They charge you for a courtesy car. The service itself is ridiculously expensive I don't know why I continue to bring it here, the customer service and charges never improve. I had to call 5 times in 3 days to find out when /if I was getting my car back! This time will definately be my last time using this garage.

Friendly staff, excellent standard of work, quick turnaround.

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Friendly, helpful, knowledgeable and efficient.