They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
Företaget har svarat
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
Företaget har svarat
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Storbritannien
- 0115 957 8000
4,0
Bra
388 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Straight forward
Process was straight forward and efficient. Drop off quick and so was collection without having to wait around. Staff friendly and talkative.
22 april 2025
Svar från Stratstone - Land Rover Nottingham
Hi Michael,
Thank you for your kind words!
We're glad to hear you had a positive experience with our team.
We appreciate your feedback on our efficient process and friendly staff.
Stratstone Customer Services
Svar från Stratstone - Land Rover Nottingham
Hi Simon,
We are delighted to hear that you found our booking process easy and that our team was prompt and helpful upon your arrival.
Stratstone Customer Services
Excellent service from Nora and Simon…
Excellent service from Nora and Simon made the expensive Service and MOT feel better
7 april 2025
Svar från Stratstone - Land Rover Nottingham
Hi John,
It's wonderful to know that Nora and Simon provided excellent service.
We appreciate your kind words and will share your feedback with them.
Stratstone Customer Services
Land Rover Nottingham
I thought that by going to a official Land Rover dealer i would get the best customer experience
Sadly they came up short.
Given you could be a buyer of a £180k plus vehicle you would expect better
I bought a used car , it wasn't as clean as could be and " handover " took 5 minutes maximum
Car was delivered with a fault and despite it being fixed i am still waiting the documentation for its service history
Strangely i havent had the usual post delivery customer survey !
I would advise that you make certain the car you might buy is prepared properly and all documentation given before leaving their dealership as you will be spending a lot of time chasing them otherwise
30 mars 2025
Omdöme utan inbjudan
Svar från Stratstone - Land Rover Nottingham
Hi David,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
car repair speedy response and good communication…
speedy response and good communication and customer care!!
3 januari 2025
Svar från Stratstone - Land Rover Nottingham
Hi,
Thank you for your kind words!
We appreciate your feedback and are glad you found our communication and customer care helpful.
Stratstone Customer Services
Poor customer satisfaction
Initial customer service very good upon picking my vehicle up after a bonnet catch cable replacement I noticed the grill was loose and a retaining screw missing the service agent tried to say the screw was missing in the first place but I know it wasn’t he then said he was not going to get into an argument about it but would order one and post it on
2 april 2025
Svar från Stratstone - Land Rover Nottingham
Hi John,
We appreciate you taking the time to share your experience.
We understand your frustration with the loose grill and missing screw.
We strive to provide excellent service and are disappointed that this wasn't your experience.
We'll use your feedback to improve our processes and ensure all repairs are completed to the highest standard.
Stratstone Customer Services
Tottle Road Stratstone service
Booked in on time all work done to good standard, staff know my car well and how to sort it.
2 mars 2025
Svar från Stratstone - Land Rover Nottingham
Hi Carl,
Thank you for your kind words.
We're pleased to hear you were happy with the service and that our staff are familiar with your car.
Stratstone Customer Services
Stratstone,
Stratstone,
The worst garage ever for diagnostic. I will advise not to take your car there. No attention to details and clearly the service Manager Tony is not responsible enough to take responsibility for his team.
Worst service ever.
10 februari 2025
Omdöme utan inbjudan
Svar från Stratstone - Land Rover Nottingham
Hi Jo,
We understand your frustration with the recent diagnostic experience at our garage.
We appreciate you bringing this to our attention and will use your feedback to improve our service.
We strive to provide our customers with the best possible experience, and we are sorry that this was not the case for you.
Customer Services
Perfect
Perfect, friendly dealership who delivered on their promises when buying both a new and used car from them. Evie in sales is both friendly, knowledgeable and helpful. Great to do business with.
21 februari 2025
Omdöme utan inbjudan
Svar från Stratstone - Land Rover Nottingham
Hi Tony,
We're thrilled to hear about your positive experience with Land Rover Nottingham.
We appreciate your kind words about Evie and our commitment to customer satisfaction.
Stratstone Customer Services
Svar från Stratstone - Land Rover Nottingham
Hi Robert,
Thank you for your kind words.
We are pleased to hear that you had a positive experience with our service advisors.
Stratstone Customer Services
Laura Coulby
12 december 2024
Svar från Stratstone - Land Rover Nottingham
Hi Mr Kaiser,
Laura will appreciate this positive review.
Thank you, and happy motoring!
Stratstone Customer Services
Great service
17 december 2024
Svar från Stratstone - Land Rover Nottingham
Hi,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
FAST EFFICIENT SERVICE
17 december 2024
Svar från Stratstone - Land Rover Nottingham
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Not good enough
16 december 2024
Svar från Stratstone - Land Rover Nottingham
Hi Timothy,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Went in to get my car serviced they put…
Went in to get my car serviced they put wrong mileage on added extra 6k , on clock 51789 but they put 57789 , rang them 25 times to get this sorted but still same seems like they are hardly bothered , after paying soo much for service if this is what you get then whats the point getting it serviced of them alot cheaper other places
9 december 2024
Svar från Stratstone - Land Rover Nottingham
Hi Romie,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Excellent Service
Was seamless. Curtesy car provided and work carried out in very good time. Car was beautifully clean when collecting.
22 november 2024
Svar från Stratstone - Land Rover Nottingham
Hi Keith,
We're delighted to hear you had a seamless experience and that you were happy with the courtesy car and the work carried out.
Stratstone Customer Services
Vehicle safety recall.
Vehicle was collected and returned after safety recall, car had been washed and valeted. Excellent service.
25 november 2024
Svar från Stratstone - Land Rover Nottingham
Hello Bryan,
Thank you for your feedback.
We're pleased to hear you were happy with the service you received.
Stratstone Customer Services
Helpful staff
22 november 2024
Svar från Stratstone - Land Rover Nottingham
Hi Peter,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
Same excellent service
Same excellent service as I have previously received. Thank you
23 november 2024
Svar från Stratstone - Land Rover Nottingham
Hi Nigel,
Thank you for your kind words.
We are delighted to hear you continue to have positive experiences.
Stratstone Customer Services
Svar från Stratstone - Land Rover Nottingham
Hello Scott,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Stratstone Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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