Stratstone - Land Rover Nottingham Omdömen 

Attitude of the person dealing with the issue was unprofessional, rude and uncourteous.

first class service

UPDATE - received a callback and surprise surprise, categorically denied this could have happened. Not even interested in discussing the subject.

Personal items missing after my service. I would suggest you remove all personal items before you use Stratstone Nottingham as I had both a memory stick and change taken when I took my car in yesterday. I reported this as soon as I noticed (2 minutes after leaving the garage) and still awaiting a callback.

Staff always very helpful and knowledgeable.

In March 2023, I purchased a Range Rover from Jaguar Land Rover with high hopes and expectations. However, by September 2023, my excitement turned into frustration when my vehicle broke down. Since then, it's been a rollercoaster of disappointment.
Despite numerous attempts to communicate my concerns and engage with Jaguar Land Rover, including through my solicitor, the response has been lackluster at best. My solicitor wrote to Jaguar Land Rover in Nottingham, the place where I purchased the vehicle, expecting a prompt and decisive resolution. Instead, we've been sent in circles, with our concerns seemingly ignored.
I've been offered a choice between a reconditioned engine or a £40,000 compensation for a vehicle I originally purchased for £69,000. While I reluctantly accepted the terms, progress has been painfully slow.
Adding insult to injury, I've been left without a courtesy car for five months, forced to bear the burden of renting a vehicle. This situation has caused immense stress and financial strain, turning what should have been an enjoyable ownership experience into a nightmare.
As a loyal customer, I expected better treatment and a proactive approach to resolving issues. JLR Land Rover UK Land Rover, it's time to prioritize customer satisfaction and improve communication and customer service standards. Your response to this matter is crucial.

Nottingham Land Rover - Where I purchased the vehicle from not interested.

Cambridge Land Rover - Don't want to take any responsibility.

STAY AWAY FROM JLR! VERY UNPROFESSIONAL.

Stratstone Marshall Motor Group Jaguar Land Rover UK

we received a very professional service
very accommodating
very knowledgeable regarding their products

Health Check Good, not cleaning my car after the service very bad, nail in the coffin as far as renewing my lease with JLR

Great service as usual. Efficient and friendly.

I first reported my breakdown for my discovery sport on 22nd Nov 2023. It took a month to get it booked in for diagnostic on 22nd Dec 2023, after trying numerous times of unanswered calls to service centre.
They found dpf faulty and needs replacing. I say needs.....as of to date 22nd Feb 2024 it hasn't been done.
3 months has passed.
I tried to complain to landrover head office, who only got the repairs manager to call me, this was on the 22nd Jan 2024. The manager told me they were dealing with 13 dpf replacements. So I asked him that I should just wait for a call then? Still waiting.
It's going to be interesting to see how long it is before I receive that call, mot due in April, probably fail because of this.
I don't understand the silence from the repairs centre. The fact that I have to chase up for repair is a joke.
It will be a pleasure to have car fixed, so I can sell it asap and cut ties with this company.

It's nice to be dealt with by the same friendly, knowledgeable and helpful team. It's not cheap, but the staff go out of their way to ensure that we can keep our lovely family car going mile after mile.

The staff were courteous, informative and efficient. I was very pleased with the service and the valet carried out on my Land Rover was to a very high standard. Great customer service.

Fantastic service from the team here. Would Highly recommend.

The service was absolutely superb from start to finish! Sadly its not very often you have an experience like this these days and i was surprised at how good (and slick) it was!
Well done to all involved and many thanks.

Recently purchased a Land Rover from Stratstone Land Rover Nottingham. Vehicle arrived immaculate, there were a few small issues. We dealt with Rosie Sawyer and a few other team members regarding getting the issues resolved, and I am blown away by the level of customer service we have received, it's been nothing short of exceptional!! They have gone over an above for us, arranged for a courtesey car whilst my vehicle is being looked at and even identified things that I never picked up and had them repaired. Their communication has been great. I would HIGHLY recommend this dealership, they go above and beyond, which is rare in this day and age.

No communication, appalling level of service, over 1 month to carry out a basic repair.

Fast service and this was a Saturday morning

Everything just right, good communication and speedy service with helpful approach

Great service with car collection and return

Efficient and professional customer service throughout