Stratstone - Jaguar Nottingham Omdömen 

I bought a F pace from this dealership in December 2022 and paid for delivery, the car arrived but hadn't been serviced before it was delivered so it had to go back to Nottingham which is 140 miles away from me, the car was driven to Nottingham and back adding 280 miles to the car, it suffered a puncture on the way down which prompted a phone call from service to inform me of the price of a new tyre, when i refused to pay they did agree to put a fresh tyre on free of charge without too much fuss to be fair to them, the car was also missing the puncture repair and compressor kit which makes me question if the car was actual checked before delivery, now on to my most recent problem, before the car was delivered the sales lady said there was a scuff on the front bumper which needed a repair, that repair has reacted and crack the paint, I have been trying to contact the sales lady but she has left, I called service and they said they would get someone to call me and i have sent 6 emails so far asking for contact and no reply, this is just the worst customer service I have ever experienced from a main dealer, I wish I stuck with BMW as at least they contacted me back, make sure you are local and check the car before purchasing as the aftersales care is shocking.

Totally unprofessional service attitude. Booked online for a XJ service, received confirmation email for car in and out same day waiting 3 hrs.
Called before hand and was told to come in earlier and perhaps get the car returned next day!!!!!!! Then said come in next Thurs for someday return.
Total confusion!!!!
I declined and cancelled !!!!!!!
Purchased the car from them and again after sales with them is really so poor..no response from any queries..

Recently picked up my brand new F TYPE. Absolutely love the car but also loved the service I received. Martin looked after me from the get go. Really genuine guy was by no means like a stereotypical “car salesman”, built a great rapport and was very personable. Previously been with BMW & Mercedes’ and the whole reason I decided to go for Jag was due to the customer service I received when I first walked in. You don’t feel like just a number, you feel like a VIP. Furthermore there was a small issue with the car when I got it, but Martin got me in ASAP and resolved the problem in 20 minutes. Not just great service before purchase but superb after purchase. Thank you!
James

Very good customer service let us look round and helpful when needed .
Sorted our new car very quickly more than impressed with
the finance manager and Martin Pearce the sales person extremely helpful and explained our 1st automatic very well .
We love it and we certainly recommend LANDROVER NOTTM

Worst dealership I have ever dealt with . Their customer service is absolutely appalling . We have had an ongoing issue since March brand new car has broken down on us , had several faults , new ECU unit , new window screen as was faulty from day one etc etc . We’ve had head of sales and head of business involved , neither follow up with promises, ignore emails and phone calls.Spent a lot of money here and they have no intetrest at all in resolving our issue . Would definitely not recommend anyone to buy from here . Would give a zero rating if it was possible