I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I part exchanged my car at bmw Harrogate for the newer version bmw 1 series. I dealt with Derwyn thought the exchange and the service was fantastic. I would definitely come to this bmw dealer again, t... Se mer
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From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... Se mer
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Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... Se mer
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Företagsinformation
- Bilhandlare
- också i
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Princess Royal Way, Pannal, HG3 1LG, Harrogate, Storbritannien
- 01423 855500
2,7
Dålig
242 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service.
Stratstone BMW Harrogate provided a professional and pleasant experience, which other service departments could learn from.
1 januari 2022
Svar från Stratstone - BMW Harrogate
Hi Rob,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Svar från Stratstone - BMW Harrogate
Hi Philip,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Dealt with professionally throughout
Dealt with professionally throughout. An excellent buying experience!
19 december 2021
Svar från Stratstone - BMW Harrogate
Hi Andy,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at BMW Harrogate.
Have a nice day!
Customer Services
Superb customer service
18 december 2021
Svar från Stratstone - BMW Harrogate
Hi Dave,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Great dealership as always with…
Great dealership as always with Georgina Watters at the helm, maintaining the spirit of great customer service along with preserving the core values that a 'Premium' brand like BMW should have.
Special mention to Tori Baker on 'Service Desk' who stepped in and showed outstanding customer service in a difficult situation with conflicting information, and proved that 'common sense' and fairness should always, and did prevail. A credit to the Stratstone Harrogate Team.
5 Stars all the way, thank you.
14 december 2021
Svar från Stratstone - BMW Harrogate
Hi Andrew,
We are happy to see that your recent visit to the BMW branch in Harrogate has been a positive one!
The branch is always available for any assistance that you may need.
Thank you for taking the time to leave us your rating!
Customer Services
Amazing experience from the team from…
Amazing experience from the team from Julie, Martyna, Tori, Chris and not forgetting The Technicians and all the staff. Merry Christmas to you all
11 december 2021
Svar från Stratstone - BMW Harrogate
Hi Ian,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Fantastic customer service
Fantastic customer service, the whole Harrogate Team Cris and all the ladies do a fantastic job, thanks a lot for everything, I would give 10 stars if I could everyone who reads this should know that your BMW is in professional hands, I'm sure for 100% I'll be back here in the future.
11 december 2021
Omdöme utan inbjudan
Svar från Stratstone - BMW Harrogate
Hi Marcin,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Excellent service above and beyond by…
Excellent service above and beyond by staff at all stages of the process
8 december 2021
Svar från Stratstone - BMW Harrogate
Hi Amanda,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Good service
1st service for the car, secured a while you wait slot, car got a full health check, service, wash/vac.
Special mention to Tori Baker in service who was super friendly and sorted it all really efficiently.
7 december 2021
Svar från Stratstone - BMW Harrogate
Hi Olly,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Do not deal with this BMW dealership. Poor customer service. Utter disappointment!!!
This is a very unprofessional dealer. I placed a reservation fees for a BMWX3 for the quoted and agreed price. It took them 24 hours of dealing and checking of the car and confirmation of the condition and price of the car. I had to give up on other car offers and wasted so much of my time. After placing the reservation fees, they informed me that the price is actually £7000 dearer than the agreed and quoted price. This is a total disappointment! There is no honouring on the Stratstone Harrogate part and just outright negligence. I will not recommend dealing with Stratstone Harrogate. The manager just said it’s a mistake and they are not liable to anything.
7 december 2021
Omdöme utan inbjudan
Svar från Stratstone - BMW Harrogate
Hi Jessica,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Great service as usual!
4 december 2021
Svar från Stratstone - BMW Harrogate
Hi Chris,
We really appreciate this positive review!
Thanks so much!
Customer Services
Very good efficient service from sat…
Very good efficient service from sat when dropping off and picking up my car.
4 december 2021
Svar från Stratstone - BMW Harrogate
Hi,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
An Excellent Service all round
4 december 2021
Svar från Stratstone - BMW Harrogate
Hi James,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Cheerful helpful staff
2 december 2021
Svar från Stratstone - BMW Harrogate
Hello Sean,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
BMW service/customer care
Had a bmw service booked in. Recieved excellent service, great communication and knowledgeable staff. Tori Baker was great.
27 november 2021
Svar från Stratstone - BMW Harrogate
Hi Rob,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Great service.
27 november 2021
Svar från Stratstone - BMW Harrogate
Hi,
Thanks for the fabulous review!
Kindest regards,
Customer Services
The sales man Matthew Mason was ok,nice…
The sales man Matthew Mason was ok,nice guy, but not a penny discount, not even a set of rubber matt's after travelling from Northern Ireland to collect the vehicle. Half a tank of fuel, only after asking. The car indicated 4 low pressure wheels after half a mile down the road. One as low as 1.9 Bar (Should be 2.4 Bar). I bought a BMW 430d from Bavarian (BMW Belfast) a few weeks earlier, at £27,000 less than half of £56,250 paid to Stratstone BMW for my X4M Competition, i got discount, a full tank of fuel, and my wife got a beautiful bunch of flowers. Take note small things go a long way.
23 november 2021
Svar från Stratstone - BMW Harrogate
Hi Maurice,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Svar från Stratstone - BMW Harrogate
Hello Richard,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Excellent service as always.
18 november 2021
Svar från Stratstone - BMW Harrogate
Hi Mr Glendinning,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Very welcoming and efficient member of…
Very welcoming and efficient member of the service team provided a professional service.
The work on the car was satisfactorily completed.
13 november 2021
Svar från Stratstone - BMW Harrogate
Hi Terence,
Thank you for the positive review!
I will be sure to share it with the team here at the BMW branch in Harrogate.
Take care!
Customer Services
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