Stratstone - BMW Doncaster Omdömen 

Seamless - prompt

On only second visit from 6 days after a recall visit I found the lady at reception polite helpful and a pleasure to talk to.

Thereafter Luisa took over. Friendly exceptionally understanding of my needs that day after the new car was to be dealt with later. Everything required was put together efficiently and even led to her joining me at the car to review what was done and how it was dealt with so professionally. Her polite manner was exceptional in every way. A ‘gem’ in the work that she undertakes … of that I am very sure.

Dealt with Luisa Estella-Franey, regarding a client of mine, they needed an accessory missed on their original order. Luisa dealt with everything immediately, customer was updated the same day. Impressively proficient regarding updates and process to get everything done for ease of the customer. Extremely impressed and a credit to Stratstone BMW.
Chris FCD

I purchased an approved used vehicle from BMW Doncaster, expecting the level of quality and transparency that comes with a premium brand. Unfortunately, my experience has been far from satisfactory.

Shortly after taking delivery, I discovered interior damage that caused an ongoing rattle. This issue was not disclosed at the point of sale. I reported it within 30 days, and BMW Leeds conducted an investigation, confirming the damage and quoting nearly £800 to rectify it. However, BMW Doncaster is dismissing the issue as “fair wear and tear,” despite this being damage that should have been disclosed prior to sale.

To make matters worse, the vehicle was handed over in an appalling condition. While they did cover the cost of a valet after I raised the issue, it doesn't excuse the complete lack of preparation expected from a dealership representing BMW.

In summary, BMW Doncaster sold a vehicle with pre-existing, undisclosed damage and are now refusing to take responsibility—leaving the customer with the bill. This is not the standard of service one should expect when buying a so-called "premium" vehicle.

Olivia was point of contact very friendly and professional keep me informed all morning regarding my services on my BMW. I am new to the area first time that I have used this dealership I will definitely return 10 out of 10 another thanks to Olivia

From start to finish we have had a brilliant experience and everything run smoothly 😀 we want to thank everyone but mainly Martin and michael who did an amazing job and we are very grateful for your help. All in all this dealership is fantastic and would highly recommend 👌

I recently purchased a car from BMW's Approved Used section and initially felt pleased with the process. However, everything changed just two hours before my scheduled pick-up. I received a call informing me that there was no service history for the car, despite being assured at the point of sale that it had a full service history..

Realising that the sale was likely falling through, and with a bill of over £40k I tried to sought a resolution from the sales team, as it was clearly their oversight. Unfortunately, they offered me three unsatisfactory options: either hand the car back in, spend an additional £3,000 on a similar but more expensive car or pay for an extended warranty out of pocket.

To make matters worse. the sales staff - particularly the Manager Jamie - were condescending and dismissive throughout the entire process, making me feel as though I was to blame for this situation.

The only positive I could say in all this was the help of the Customer Services Manager (Georgina) who did try her best to resolve this however had already been let down by her team so a resolution was difficult to come by.

I have bought several BMW's from this dealership in the past, but after this experience, I will not be returning. I suggest potential buyers approach with caution and ask for all relevant documents to be seen prior to any agreed sale.

Another great deal at Stratstone Doncaster. Very quick turn around. Always excellent service from the staff in the showroom, sales and service departments. Would highly recommend

What an exceptional experience from time I walked in to drop off the car and collected it. You did an amazing job and will recommend Strastone Doncaster to any BMW driver.

as per usual the staff at Stratstone BMW Doncaster are polite, helpfull and courtious in every way from booking the srevice and MOT to teking and collecting.

Excellent customer service.
Louisa was very friendly and efficient when it came to assisting me with my loan car. I dropped the car off at 9am and it was ready by 12. This was the first service on my m3 but would definitely use this dealership again.
Overall a very positive experience.

Excellent service from start to finish.

Very satisfied with the service i have received.

Never used main dealer before but must say excellant customer sevice experience.
Also big shout out to the mechanic loved the ai live video report sent to my phone.
Sean oconnor.

Bought my BMW here, and was a great experience. Luke was a massive help and made everything so simple. Very much recommended

Great service. Sales team worked hard to find the car we wanted. James and Martin were always polite, professional and helpful.

Jemma was a get great help, sorting my problem with my license that I’d forgotten. But all the staff were great. Just remember to hide the toffees in your car lol, the mechanics must have been hungry. I do understand they are nice and one is never enough lol

A postive experience all round. My car was only in for a recall and, having worked in the industry myself, I know they can be lucrative for a dealership but often the customers who come in are not regular customers. I can say, after this particular experience with the dealership, I'm more likely to return than I was before. Whether that be for a key battery change, a service or a head unit upgrade, I would definitely consider Stratstone Doncaster first.

Pros: warm welcome from Natalie on reception, the option to check-in with a staff member or use the self-serve, a video safety inspection which was clear and concise, activities for the kids to do whilst we waited for the keys.

Cons: the wash was very streaky, but since it was complimentary I'm still giving a 10 for overall experience

Great & friendly staff
Natalie was absolutely fantastic
All round I had a fantastic experience, despite not having a prior appointment.

I have always used Stratstone BMW Doncaster for my cars not because it’s my closest dealer but because of the impeccable service and detail to attention. I received my new car last week earlier than planned due to expert logistical planning. Turn around was great and communication was on point all way through the process. This brings me to the sales advisor I always use, Arjuin Singh he is an exceptional professional in his field nothing is to much and he always makes time for me even when he’s not at work he makes the process seem so easy when I can imagine it’s not when you have multiple customers. My thanks also go out to Jamie Jackson and Jordan Lindley for there friendliness and making time to see every customer upon handover.