Stratstone - Audi Milton Keynes Omdömen 

See my previous comments

Impossible to get a courtesy car even booking 3 months ahead.

Good morning,

i bought my car on 24 October (KN70 NXY),since then im desperate to get it fixed the car has been a nightmare to drive faulty since i purchased it,

let me start from the sales team because i bought the car from them,i have been not made aware that driver side has a windscreen chip,gearbox oil was done 7.5 thousand miles later then audi recommends and im sure the team was aware because they did a gearbox oil change 2 days before i took the car,also i asked 2 times about the quattro system oil service i been assured and told that this is a lifetime oil and now service whant me to pay for it, i will explain shortly,

as i was driving the car home i start having a rummbling binding juddering noise from the wheels, i contacted Charlotte from sales by email to make her aware of the issue she suggested to call service team they will sort it out, 3 weeks later i got appointment i made my visit to the workshop at the evening they hand me back the car without proven paperwork whats been done, they told me its should be fixed unfortunately it wasnt,

then i called the workshop to make them aware that the issue is still there,got another appointment nearly 3 weeks later, made my second visit also i told them that im having other issue with the car on phone and in person aswell,i have been asked
to make a testdrive with a technician which we did he confirmed all my concerns writed down on paper,half of my concerns hasnt even been reported back to uppon my arrival,they havent fixed my car second time either,

now they telling me i need to pay for awd oil to be changed which should be lifetime sales team confirmed when car was purchased,

i have reported concerns about gearbox they wasnt addressed properly at the workshop,then i found out that the gearbox oil service was 7500 miles late and wasnt even done properly filters werent changed all the bolts original, oil been filled and drained only the main concern is it was done late and the car is AUDI APPROVED,

since my second visit to workshop when they found out the gearbox oil service was late and the rummbling was there when i bought the car nobody returning my calls or emails

in a result of this i start hating the car
its so unpleasant to drive with the rummbling and a clunky gearbox i dont really know how this will be resolved, i have contacted Audi uk to help me with the case also filed a complaint with Lloyds Bank as i have the fiance with them
i have tried to email here also,
service.followup@evanshalshaw

i will update this review when something will happen

Got my new used car 0n 31st oct 2025 and just had another two issues with it ! Rear washer jets have stopped working and the MMI unit has had to be reset another TWO times ! - along with all the other issues at purchase !! this really is very upsetting !

Data left in the cars old owners , GPS data left inside car from old owner , Tyres mismatched ( this was resolved upon a return to dealer)
UTR camera not working had to be reset by me the end user, on board GPS and maps etc, ran out 27 days after I took ownership !
then Audi want over £300 to turn them on and keep working !! , then App in car / phone stopped working and logged me out for two days
due to a tech issues , MMI / apple car play stopped working and had to have unit reset again, it now has issues allowing you to use the two users in the car option and change Apple car play from my wife to I . Then still to get any paper work in post regards the ownership of car !! 9th dec !!
only had one small email regards this . Have complained four times and had replies from Customer relations via email but Still yet to speak to anyone which the mails say will happen !! POOR SHOW very upset with your services . regards Jason harvey 07774781810 9th dec 2025

Just the ease of getting my vehicle booked in.Charlea in the service department did all the work for me. I just sat back, enjoyed my coffee and all the work was done.Audi speaks for itself but with Charlea in your team your even better, just superb thank you.

Bought my gen 2 R8 in for a service
Tyre pressures not corrected, service light not reset.
No audi cam
I feel the attention to detail at Milton keynes is really lacking

Poor service with lack of feed back requiring chases

All the staff i spoke too were extremely polite and friendly, which made it a nice experience for me. The servicing and other work was done very quickly and efficiently and my car was returned immaculate. I'd like to mention Suzanne Irons who was extremely helpful and done me great deal on my servicing and new tyres.

Not happy at all after doing my gear box service and error keeps coming up and I have contacted the service team and they said someone will contact me and unfortunately it is a week now I haven’t heard back from them

They fit me in within a few days, prepared a video health check on the car and carried out the work efficiently. Great service all round!

The Service advisors kept my updated through out Susannah and Paige are absolute stars and went above and beyond

The service was excellent from start to finish.

Excellent service

I am writing to formally document multiple issues with my recent Audi A6 S-line purchase from your Milton Keynes branch.

Vehicle Purchase Details:

Model: Audi A6 S-line
Purchase Location: Milton Keynes Branch
Purchase Date: 15-09-2025

Documented Issues at Delivery:

Undisclosed Damage/Defects:
Driver's side mirror broken
Two windscreen chips (not disclosed during sale)
Cup holder malfunction, broken told they not willing to open all and fixed as no is over 14 days return ,but they failed to mention that they were the one stringing me along with false promises

Boot damage previously promised to be repaired

Service Documentation:
Promised full Audi service history not provided
Claimed May 2025 full service questionable
Brake pad warning light activated within 40 days of purchase

Additional Services:
Ceramic coating initially not completed
Required return visit for proper coating application

Which did pay for this service was not free, but really bad experience

Communication Issues:
Repeated failed call back promises never the call you back
Claims of staff holidays
Apparent deliberate delays beyond 14-day period
Lack of response to concerns

Consumer Rights Impact:

Potential misrepresentation of vehicle condition
Non-disclosure of material defects
Failure to provide promised documentation
Service claims requiring verification

Required Resolution:

Complete service history documentation
Repair of all identified issues
Written explanation for undisclosed defects
Compensation for inconvenience and repairs

Recommendations for Other Customers:

Inspect vehicles in daylight
Document all promises in writing
Verify all claims immediately
Maintain detailed records
was dealing with Manager Timothy Gibons and Sales Romano Gasparo
I expect a prompt response addressing these serious concerns. This experience falls well below the standards expected from an authorized Audi dealer.
Sincerely
Niko Lleshaj

All good, just wish it was slightly cheaper!

Professional

My car has had a problem since it went in for service into Stratsone - Audi Milton Keynes in April and since then I have made multiple visits to the workshop but the problem is still there. They misdiagnosed the problem on the first visit and charged me for it but the problem is still not solved. When I reported it again, they promised they will refund it but after a couple of months still the refund has not been processed. I have visited them a couple of time afterwards for the same issue and left the vehicle in the workshop but still the problem is not resolved. They book an appointment and say they will send you a confirmation but that does not come. When you try to call you can never get through to the service manager and you are promised a call back but it never comes. The whole operation is just chaotic and I would not recommend anyone goes here for service or technical investigation.

Olivia and Charlea was a constant help and could not do enough for our company.