Stratstone - Audi Hitchin Omdömen 

I took my car in for investigation of a faulty air conditioning. I was charged £149.99 to get a quote for over £2,000.00 for a new condenser. This sounded exorbitant and I took my car to a recommended independent repair garage. They fixed the air conditioner and gave me a courtesy car for the whole day for just £80.00 inclusive. I would suggest more honesty from Stratstone Audi.

When I ordered a new Audi A3 I told the salesx person that my current car was a Kia Ceed GT Line S and the sales person did not bother to go on the website and look at the KLia Spec at all. They did noty go through all the various specs of the Audi A3 and assumes that the Sportback would match the spec of my Kia. When I went to sign the docs they did not say that I better look at the car first which they didnt so assuming that had all the whistles and flutes which I was used to do
I signed tghe docs which was tghern deliverted and after a couple of hours realised that it was not the model I was expecting. Sined then I have constant communication with the customer rssolutions dept which just dont want to know so I am now taking this whole matter up with the Financiall Ombudsman Service becuaee |I am totally hacked off with Audi becuae I do not want this car and am not prepared to pay a settlement figure currently £6874e.72 becuase the sales department did not fully go tghrough my ultimate reauirements even though I have since said that I would be prepared to change this car for a low mileage second hand Audi A3 Sline model.This is the first time I have ever dealt with Audi and as far as |I am concerned your company did not demonstrate Best Practice at all

Recieved very poor service when buying parts

Everything was really straightforward and was done to the expected standard without any problems. Just what I would expect from Audi.

Terrible service and communication. Rude staff. Car not fixed after 1.5 years of ongoing issues

Efficient and friendly staff. Great service.

I was a bit scared to be honest to go to Audi Hitchin based on the reviews. However, Annabelle was very helpful. They ordered the part in advance to have my car work done quickly. She is truly remarkable, she went extra mile to look after my car. I will have no issues recommending them

This

Purchase from Hitchin Audi Initially all went well, a few issues resolved apart from a failed smart repair on stone chip on bonnet they have now ignored. I have emailed Ash in sales several times over past few weeks as my Audi app indicates a service due in September which I am getting reminders for, they serviced presale end of March so not due. I have asked for this to be updated in the app to reflect when the next service is due. I have also asked for details of warranty and breakdown as i was not supplied with at point of sale. My emails are now being totally ignored by sales .
Ian R.

They won't do services! I bought a brand-new Audi and, like many customers, I was persuaded to purchase a service plan on the basis that my vehicle would be maintained by trained Audi technicians to the standards expected from a premium manufacturer.
After the second service, I decided to have the vehicle independently inspected to verify that the service work had actually been carried out.
The results were alarming.
The independent garage found that the air filter appeared heavily soiled and still carried a 2024 date marking. They also tested the engine oil and reported that it showed approximately 20% life remaining, despite the vehicle having been serviced only two weeks earlier.
At that point, I gave the dealership the benefit of the doubt. I did not accuse anyone of anything. I did not demand compensation. I simply contacted them and asked if they would inspect the vehicle and verify that the service items had been completed correctly.
The response I received was astonishing.
Rather than showing any concern, offering to inspect the vehicle, or attempting to reassure a paying customer, I was met with: "Are you accusing us of being dishonest? We are a very honest company, you know. This is not true."
The problem is that nobody had even looked at the vehicle before dismissing my concerns.
Think about that for a moment. An independent garage raises concerns about the condition of components that should have been checked or replaced during servicing, and Audi's response is not "Let's inspect the vehicle." Instead, the response is immediate denial.
For me, this completely destroys the value of the service plan I was sold. If legitimate concerns cannot even trigger a basic inspection, then what confidence is a customer supposed to have in the work that was paid for?
The most disappointing part is not what the independent garage found. The most disappointing part is the dealership's apparent lack of interest in establishing the truth.
I expected premium service. I expected professionalism. I expected accountability.
I received none of those things.
Based on my experience, I would strongly advise anyone paying for an Audi service plan to independently verify the work carried out on their vehicle.

I purchased a brand-new Audi and was also sold a service plan, believing that a premium brand would provide premium standards of care and transparency.
The vehicle has now been serviced twice by this dealership.
After hearing discussions online and from other motorists questioning whether some routine service items are always being carried out as claimed within the industry, I decided to have my vehicle independently inspected following its second service for my own peace of mind.
The findings were concerning.
The independent garage found that the air filter appeared heavily soiled and carried a 2024 date marking. They also tested the engine oil, and the result indicated approximately 20% oil life remaining despite the service having been completed only two weeks earlier.
At that stage, I did not post a review, demand compensation, or make accusations. I simply contacted the dealership and gave them the opportunity to inspect the vehicle and explain the findings.
What happened next was more disappointing than the findings themselves.
Instead of expressing any interest in investigating the concerns, I was immediately met with a defensive response: "Are you accusing us of being dishonest? We are a very honest company, you know. This is not true."
That response was given before any inspection had taken place.
A business that genuinely stands behind its workmanship should welcome the opportunity to verify the work carried out, especially when a customer presents concerns raised by an independent garage. Instead, my concerns were dismissed outright.
I cannot say with certainty what happened during the service, and that is exactly why I requested that the vehicle be re-checked. What I can say with certainty is that when legitimate concerns were raised, the dealership showed no willingness to investigate them.
For a brand that promotes quality, professionalism and customer care, this experience has been extremely disappointing. I paid for a service plan to gain confidence and peace of mind. Instead, I have been left with questions and a complete lack of confidence in the service provided and the way customer concerns are handled.

They claim that they changed my pollen filter, but they didn't. I'm sorry, but this is extremely unprofessional from the guys who work in the back office (or in the workshop).

The team seems more interested in collecting information they can use for sales and marketing than actually providing any sort of customer service and fixing the car. An SOS 4fault that they said they'd diagnosed and fixed came on within half an hour of leaving the garage.

Your staff are very helpful.
The procedures were easy to understand and follow .

Was quoted and pushed for works which according to a second independent opinion was not required. Be careful and just don't accept the recommendations advised.

Great Service Team, always looked after.

Exceptional customer service and a fast repair for my Q8 on a warranty claim.
Very impressed.

The salesman (Chris)who dealt with the purchase of my new car was very courteous and professional which was much appreciated.

I have been researching the electric car market for 10 weeks. Contacted 6 car companies, test drove several cars and got proposals from 4 dealerships. I was a bit nervous/anxious about buying an electric car- I was looking for a nice car with enough style, power and range to meet my needs. Two weeks ago I started looking at the Q6 e-tron and contacted Audi. Within a few hours I had a call from Alixe Drummond in Hitchin and we agreed to meet up on Sunday 26th March for a test drive. Really liked the car but wanted the Vorsprung version which was not available in Hitchin. By Monday morning I had a proposal from Alixe and on Thursday 30th I picked up my new car. I was very impressed by Alixe's efficient professionalism and absolute engagement in selling me a car. Other dealerships had either ignored my enquiries, did not keep in touch...it was not a good experience. And, when I picked up my car, Alixe introduced me to the myriad of functions currently available in electric cars. Overall, my experience was a great one and I am enjoying my new car very much. Electric cars are not just good for the environment, they can also be fun to drive!!!!

Great communication and service excellent.