Steer Automotive Group Omdömen 1 351

Everything went smoothly and as agreed at the beginning of the process

Efficient repair and excellent customer service. Collected my car from my home and left me with a courtesy car during the repair. The repair was completed early and I was met at work to exchange the cars back. This was really convenient for me. My car was returned spotless.

Works van was booked in for a minor repair at the Ayr branch. The tech done a good job on the van while I waited. Teigan in reception was first class, great service and chatty! Top work and communication throughout was commendable.

The service provided, the courtesy car supplied, progress updates and quality of repair work havre all met my expectations. Satisfied customer.

Good workmanship and updates on the process and great outcome. All done in very good time

Service was great. Clear communication, picked up the car and dropped it off, quick & easy process all staff members were friendly and helpful and my car looks great

Friendly helpful staff and quick repair.

Very helpful on damage assessment and when I delivered the car to them for repair. Very pleased with the standard of repair only slight criticism was the lack of updates on the progress.

A good service with nice people and a high standard of work.

The repair to my car was done well within a reasonable time. The staff I dealt with were very nice and helpful, when dealt with personally, though telephone answering was poor. I was kept up to date with progress and
I was given a very good automatic courtesy car. All in all problem free.
Would highly recommend the Portsmouth branch.

My car was crashed in to and Steer were a Tesla approved repairer through my insurance. The repair has been done well. It took 10 weeks in total for the repair to be complete which is a long time IMO, however I was told that this was down to part delays, so more of an issue with Tesla than Steer. Anyone I spoke to was friendly and helpful at Steer and I can’t fault them for that.

Excellent service and work done on car, including metallic paint which is difficult to match. The only gripe I would have is that it took a very long time. Waitrose were paying as a result of a bump with one of their vans, and also provided a hire car which may have contributed to that. However overall great service, communication and work.

My car needed repairing and the insurance company arranged for it to go to Steer. They rang me with a date and supplied a courtesy car which they brought to me. I thought it would be with them for a week but they rang me the next day to say the work was complete. I had my car returned to me all nicely cleaned inside and out. They had got the items in which were needed, before they got my car. The people I spoke to were pleasant,polite and friendly.

Great professional service, repair was completed in a timely fashion to a very high standard, would highly recommend.5*

Work on the car was completed within a week which was great ! Also looks great so im very happy ! However communication on getting my vehicle back was not great as it took Enterprise which supplied the courtesy car to actually get a time on which I could pick the vehicle up ,even though I had rang in the morning for updates no time was given . This ment I had to wait all day with plans on hold where I think what would make the service better if they sent a text with an estimated time period of when the vehicle would be ready .

Don’t allow your vehicle to go to steer Automotive Boston . Our car when’s there after hitting a deer for some minor repairs to the front bumper. The vehicle was there for five weeks for a max of one week repair job.A few weeks later the inner wheel arch fell down on the wheel and it destroyed it. This was reported to steer who arranged to inspect it at Boston , on inspection the manager Domenico said he would correct it . When we arrived home he had sent an email to us saying it was not their fault as we must of hit a pothole. On further inspection by a professional engineer it was clear that the parts had been fitted incorrectly and were fitted differently to the other side of the vehicle. We sent pictures of the two sides to Domenico who responded by saying “we had taken both sides apart so how do you know that the failed one is the incorrect one”this says it all to me. After this we decided we didn’t want these people anywhere near our car again so we payed to have it corrected and it was also found that broken parts from the original damage had been refitted. Steer Clear.

No issues at all which is very unusual nowadays. Great communication & every member of their team happy to help with any queries big or small. Not forgetting the car itself has been repaired like new! 5*

Steer Nottingham South . Renewed faith from this centre in Long Eaton . Happy to deal with again

I recently had repair work carried out on my car by Steer Automotive following a non-fault accident. While I’m pleased with the quality of the work completed, the overall experience was quite frustrating.

My booking was rescheduled three times, which was already inconvenient, but more frustrating was the constant movement of the estimated repair completion date — this changed around 16 times. When you’re simply trying to get your own vehicle back, this level of uncertainty is incredibly frustrating.

Communication from the Tamworth branch was also disappointing. On several occasions when I called, I spoke with Lorraine and Ian, who both came across as abrupt and not particularly helpful, as though they didn’t really want to assist. This made the whole process feel unnecessarily difficult.

At one point, I even had to involve my insurance company due to the lack of clear communication and updates from Steer, which shouldn’t have been necessary.

When I visited the branch, the reception experience also wasn’t very professional, as lunch was being eaten at the front desk, with a noticeable odour — not the best impression for customers.

Once the work was completed, things moved quickly in terms of taking payment and arranging collection, which I appreciated. As mentioned, I am happy with the standard of the repair itself.

However, the delays, lack of communication, and customer service at the Tamworth branch really let the experience down. There is definitely room for improvement to match the quality of the repair work.

Excellent service from Jamie and the team in Portsmouth. Smooth collection and drop off of my vehicle and courtesy car.
Kept informed and updated throughout the works which were completed to a high standard.
Would highly recommend.
Thank you