Startline Motor Finance Omdömen 

Very helpful gave me all the help I needed when taking out the finances for the vehicle

Easy and friendly to deal with sorted in minutes well done 👍

Startline were very helpful whenever I called the only slight issue was with a refund which took longer than expected.

Everything was really smooth from beginning to end. No problems at all so very happy with the service.

Dangerously defective vehicle, zero customer care, and active consumer detriment.

I financed a vehicle via Startline Motor Finance that has turned out to be completely defective and legally unroadworthy. The vehicle has now been independently grounded by Britannia Rescue as a severe road hazard due to a seized braking system and structural failures.
The supplying dealer has failed FOUR separate attempts to repair this vehicle. Under the Consumer Rights Act 2015, my final right to reject this asset is absolute. Yet, Startline’s response to a dangerous safety issue has been nothing short of predatory. Instead of processing a standard, straight Vehicle Substitution (Asset Swap) into a safe, equivalent vehicle of the exact same value to keep my custom, Startline is refusing to cooperate. Instead, they are actively attempting to trap me into a predatory "part-exchange" or a Voluntary Termination. Both of these options would force me to take a hard credit hit and pay thousands of pounds in extra interest and dealer fees just to escape a dangerous car they legally own.
This company completely disregards the Financial Conduct Authority (FCA) guidelines on treating customers fairly.
They are actively trying to exploit a consumer who is currently stranded without safe transport.

This matter is now under a formal active investigation with the Financial Ombudsman Service (Case Ref: PNX-6111946-J5K7).
**Avoid this lender at all costs if you value your finances, your safety, or your consumer rights.**

Fantastic experience from start to finish. Thank you so much! Greast customer service

I successfully got the financial support
They took no time to approve the deal
They explain and make sure you understand everything before proceeding

Very good and easy

I had easy and hassle free acceptance with professional customer service experience

Would give 0 stars if I could

I have been trying to resolve a serious complaint with Startline for months regarding a faulty Jaguar F-Pace.

The vehicle developed serious problems shortly after purchase and was returned to the supplying dealer under warranty. The problems were not resolved. It has now been completely unusable since 21 May, following professional advice that it should not be driven.

There have now been three professional assessments supporting my claim, including two independent engineering reports. Both independent reports concluded that the defect was developing at the point of sale, and the latest also concluded that the vehicle was not of satisfactory quality at sale.

At one stage my rejection had progressed as far as Startline asking me to prepare the vehicle, V5C, keys and documentation for collection. However, they repeatedly failed to answer basic questions about the financial terms on which I was being asked to surrender the vehicle. After months of silence, the supplying dealer then reappeared, disputed the rejection and the process went backwards into another independent inspection.

That second independent inspection again supported my complaint.

Since then I have repeatedly chased for a resolution, been passed between Startline and CarMoney and had numerous reasonable questions left unanswered. I have also repeatedly asked for the complaint to be escalated. It was not. I eventually had to telephone Startline myself and managed to speak to someone senior, who said he would speak to CarMoney and come back to me as soon as possible. I am still waiting.

I gave Startline a final deadline before escalating the complaint to the Financial Ombudsman Service. More than a week after that deadline, I have received no response at all, not even an acknowledgement.

Meanwhile, Startline continues to expect the monthly finance payments to be made in full despite the vehicle having been completely unusable since 21 May. I have raised the question of suspending payments repeatedly. With another payment now imminent, I have again formally requested their immediate suspension pending resolution. Once again, there has so far been no acknowledgement whatsoever.

The vehicle fault is serious, but the handling of the complaint has made the situation considerably worse. Months of delays, unanswered questions, failure to escalate when expressly requested, being passed between organisations, repeated chasing and continuing to collect payments for a vehicle that cannot be used is simply unacceptable.

Based on my experience, I could not recommend Startline Motor Finance. The matter is now being escalated to the Financial Ombudsman Service.

Ive just started with Startline but found that the transaction went smoothly.

You guys are the best 👍 It took a few days to get my new car 🚘 great service and excellent feedbacks .

Great friendly service , a quick process and great selection of cars

Easy, convenient and good customer service as well. Happy to recommend

Five stars 🙌 was exceptional and I was excepted straight away. So so professional!! I had one concern called them they sorted it straight away. Honestly I haven’t bought a new car in 10 years - so it’s been overwhelming but exciting for new beginnings in this new fabulous car and affordable as it was team work to find the right car that was in budget and managed to find most affordable SUV that’s lovely looking car ..but with in my financial affordability!! I needed a bigger car and succeeded…So I was looked after with such care and understood the mission lol. Thank you. Looking forward to 4 years as a customer with you. Happy days warm regards Nancy

Quick turn around of documents.

Problem free smooth process, great service

Amazing service polite and patient customer service representatives would highly recommend to all.