Sony UK Omdömen 

Ordered something as a gift to be delivered to a UK address and now find that DPD have delivered the gift to the nearest post office. Awesome. Now I’ll have to arrange for someone to go and pick it up as I don’t live in the country. Cheers for the excellent service.

I am very happy with the headphones and walkman I purchaced from Sony. Robust, great quality.

I ordered a pair of headphones online and they were marked as delivered - only it was delivered to an address 15mins away from me. The sent me coordinates (without an address) to go an find it myself - I tried to no avail. After a few weeks of back and forth with this, they finally accepted to issue a refund. Some time later, the order was marked as refunded but NO REFUND WAS PAID BACK INTO MY ACCOUNT. Radio silence from Sony afterwards. I would not risk buying from them - I am down hundreds of pounds and no headphones still.

I have the sony nw-a306 mp3 player which cost around ₤350. For this they have a very annoying volume 'alert' which occurs every so often.
Sometimes the alert is louder than the music playing.
It stops the music and you have to cancel off the message and press play again. This is terrible when in the gym, on treadmill, boxing or any other activity apart from holding the mp3 player in your hand.
I contacted customer services and after several emails of them asking different questions they said it was now with the tech team and I will hear in a timely manner. In 3 days time that will be 3 weeks ago.
If you buy this player, get the Japanese version as they don't have the alert so why must us in the UK?
Then hope you don't need to contact the support team as you'll be wasting your time.
I emailed them yesterday and will escalate to CEO rather soon.

Edit: 01.08.2025
After over a month of no response from the customer service, I emailed them a basic email specifying the above and they gave me the same basic information they had previously provided and didn't answer any of my several questions. The questions are regarding the functionality of the device which they should be more than capable of answering.
This is suppose to be a high end business... The device and customer service are both far from it.

Wow, we're do i start. Not actually being open on a damn weekend is absolutely insane to me. How can you have a service like playstion, which is 8 times out of 10, played MOSTLY on a weekend due to other commitments and whatnot? and you're not open when things go wrong? I mean, come on. So I've gone the weekend without being able to play nearly enough everything as it's signed me out of psn and will not send me my 2SV code. Try to get help? Speak to a bot. Which THEN tells you that it will require an agent to deal with the issue, but the opening times are closed on the weekends. LOL. so come today (Monday). I've now been trying to get through to someone for exactly 53:12 of this post. RIDICULOUS. I understand they'll have a higher demand today due to stupidly being closed on a weekend. But why do that to yourselves, really?. I hate to think, but I know I wouldn't be in this situation with said other consol, which just breaks me even more. SORT IT OUT SONY.

My WH-CH710N headphones are broken on the left side. I tried to get support from Sony, but they only directed me to third-party repair centers where I have to pay for the repairs myself. While searching on eBay to buy the part, I noticed that many listings for this same model have the exact same issue. It seems like this model isn’t very durable, and Sony doesn’t seem to care much about their customers

Playstation store etc. is just a scam - avoid at all costs they will rip you off. You can not play games you purchased without a subscription etc. It's crazy!

In December 2024 bought a pair of brand new WF-1000XM5 earbuds from an online shop on EBay. I was really pleased with these until last week when the left bud fell silent although the controls still worked.

None of the troubleshooting suggestions worked so I contacted Sony. They asked me for proof of purchase which I supplied. It was completely obvious that I bought the earbuds on eBay but the agent confirmed that putting this right would be covered under warranty.

I was then advised to post the item in and was sent a label to enable me to do this. I then was surprised to receive an estimate for repair for an amount similar to the purchase price . When I queried this with the Sony Repair Centre they told me that the warranty is void because I bought the product on EBay. I was aware that if I refused the ‘estimate’ that I would still have to pay a mandatory inspection and return fee.

That’s a nice little system that Sony has going there. One branch of customer service, feeds unwitting customers into the repair centre who have no hope of having their repair covered by the warranty, each one who is then relieved of £20.00.

If i could give 0 stars I would. All these people have been put in is from India. They are absolutely clueless they have no idea what they doing. My tv is under warranty and has now been 4 weeks until I reported this but no resolution, sony is a joke.

A few years ago, I made the mistake of purchasing a Sony mobile phone — one of the worst decisions I’ve made. The battery overheated and burned my skin. Trying to get support from both Sony and Vodafone was nearly impossible.

I recently bought Sony headphones, hoping their customer service or website experience had improved. Unfortunately, it hasn't. It’s 2025, and their site still doesn't function properly — asking customers to register when the registration process doesn’t even work is just pointless.

At this point, I don’t think I’ll ever be buying from Sony again.

Sony MX5 headphone hinge broken, common fault with the headphones. Minimum £80.00 repair due to being 4 months out of warranty. Should not be necessary to charge for something that is clearly a design and quality fault with the fixing. Will now need to purchase new headphones rather than risk paying and having a repeat, they wont be Sony!

Sony phone didn't come with a charger. Fair enough, bought a £50 official charger for it from Sony's website. And now the charger doesn't work anymore. Sony customer service says if it's after the 28 day period good luck. Buy a new one basically. Should a brand new official charger only last six months? When devices are usually used for two years plus. Nothing to warrant you buying official products. Because buy expensive buy twice now.

My ps portal has a problem with the up and down toggle. No help whatsoever from sony. No help from any of the sony help options the website or any of the telephone lines available. I need a repair plain and simple so why is it so difficult to get one . Worst customer service I have ever encountered, and I am 65 years old , poor poor so very very poor.

One star is to good as they deserve -0 for there poor customer service when my PS5 is out of warranty and overheating. There customer service staff are the worst customer advisors I have ever come across in my life. Sony to save money employ third world country employees, and do not care how there customers get treated by the low life advisors.

So at the moment I am taking this matter to court under Consumer Rights Act 2015 section 9 which gives consumers 6 years to take out of warranty products to courts. Under section 9 every customer in UK is entitled to refund/replacement or repair. I will serve Sony court bundle in the next few weeks.

I will deal with Sony in courts.

I will also boycott every Sony product for rest of my life due to there poor customer service and poor product as I been a loyal customer for over a decade, purchasing all the PlayStations brand new.

YOU VIEW Shocking when added to SONY A95 to control ITVX

Thought we were supposed be in a Hi -Era ?

No chance to many companies do not want to provide a service

At the heart of this are the crooks (my opinion) of Sony but You view and ITVX don’t come out of this well

PLEASE DO NOT BUY SONY IN MY OPINION CORRUPT COMPANY AND NO BACK ABSOLUTE SCUMMERS

I bought a pair of Sony WF-1000MX5 earbuds. Very good quality, great battery life.
On a recent flight I lost one of them, my fault entirely. I contacted Sony's single repair centre in Bridgend, they quoted me £130 to replace my lost right ear piece. A brand new full set would cost about £190. Seems like they don't want to do single replacements. I thought Sony had better brand values than that. I wont be buying Sony again. I have just bought the Samsung Buds 3 Pro with amazing sound for less than 1 Sony replacement ear-piece.

I purchased the Sony WH-1000XM5 headphones, which came with an official Sony carry case. Within a reasonable time (5 weeks of use from new) and under normal use, the zipper on the case broke—despite the product still being under warranty.

I contacted Sony expecting a straightforward replacement for a clearly faulty accessory. Instead, they rejected my warranty claim, repeatedly insisting that a broken zipper is “wear and tear” or “physical damage” and therefore not covered. Even after internal escalation, they refused to offer a replacement or any goodwill gesture.

I reminded them that the carry case is part of the product package and essential for safe transport of the headphones. Still, Sony maintained their position and showed no willingness to resolve the issue fairly.

It’s extremely disappointing that a brand like Sony:
• Won’t stand by the quality of its accessories
• Dismisses reasonable warranty claims
• Offers no meaningful customer care in response

If you’re spending a premium price for Sony products, be aware that their warranty support may not protect you—even for basic failures. I expected better. £280 on a broken product within 5 weeks of use I'm now stuck with.

Edit - after many weeks of arguing Sony has offered a goodwill gesture of £20 to buy an after market case.

The product itself was perfectly fine. However, the cashback for this product was declined by Sony. In the name of "Terms of Conditions" they rejected cashback claim. I've had a look into the ToS and nothing goes against it. So they should have rightfully provided the cashback. Filthy behaviour, something a scammer would do but of course these corporations get away with this sort of behaviour. Pure Filth. If you're looking for cashbacks with Sony then avoid them at all cost.

I love sony. Quality , Styles - everything is good.

Review:
I purchased the Sony WH-1000XM5 headphones expecting premium quality. After only a few months of careful use, the right hinge broke. I submitted a repair request under warranty, but Sony classified it as “physical damage” and refused coverage.

What followed was a disheartening customer service experience:
• No confirmation of my correct return address, despite returning the item from a new location
• Lack of proactive communication or support to resolve the issue
• No ownership taken for internal process failures

Sony’s service left me deeply disappointed — the materials and aftercare do not live up to the premium image they market. I cannot recommend them based on my experience.

Buyer beware if you expect durability or responsive support