I've been a long time supporter of sniffspot but it has gone massively downhill since they started to require memberships. I've just logged in to my long time account only to discover I now need a mem... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I don't use the subscription service so I can't speak to the reviews related to that issue, however we LOVE taking our Staffy to Sniffspots. She can be reactive so having a private place for her to r... Se mer
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I like that I have an option to take my dog to a private yard since dog parks are not an option for my reactive dog. But I think most new people renting out their yards begin with a reasonable price t... Se mer
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I'm so happy this service exists. I use it regularly to find places to take dogs from my local shelter out on field trips. Many of of the dogs are stressed and dog-reactive, so having a place where th... Se mer
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READ CAREFULLY: BILLING FRAUD (WITH UPDATE FOLLOWING SNIFFSPOT RESPONSE
I signed up for a free trial of the Bronze Sniff Pass near the end of the month, and they charged me $20 at the end of the 1-week trial (as agreed upon), a few days before the end of the month… and then ALSO charged me $20 on the first of the next month. (They had never disclosed at the start of the free trial that auto-payments are processed on the first of the month, nor was that information anywhere on the website or in my account information, so I had assumed my auto-pay would occur- and re-occur regularly- on the day my trial ended. Essentially, I retroactively paid for a whole month of services when I only got 1 week.) I chalked it up to a personal oversight, and continued to use the service without issue for several months… until I went to cancel. I cancelled 2 days before the end of the month, yet they kept automatically charging me on the first of the month, past my cancellation date. One charge 2 days after cancellation, and 1 pending charge by the time I went through my credit card statement for that month. Glad I had taken screen shots for proof at the time of cancellation, because they had never sent me a email confirming the cancellation, and when I checked my account on their website today… my Sniff Pass was magically active again! PLUS, you cannot remove your credit card from their website!! Total fraudsters. Disputed with credit card company, and fortunately, was able to get the first charges refunded, but sadly, I have to follow up in a week on the “pending” charges, and I had to totally cancel my card (because my credit card company cannot guarantee SniffSpot hasn’t saved my info elsewhere), and I am still going through headache of transferring auto-pays to other merchants, onto my new card.
UPDATE, following SniffSpot’s response: What would you call it when you cancel your subscription before next month’s renewal, you have the screen shots to prove it and confirm you no longer have a subscription, but your subscription *somehow reactivates by itself*? Does that seem like an error made by a third party billing company? Not to me.
31 december 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and stressful billing concerns like this can be.
Sniffspot does not engage in fraudulent billing practices, and we take concerns regarding subscriptions, cancellations, and payment security very seriously. Memberships renew on a monthly billing cycle, and we recognize that the timing surrounding free trial conversions and renewal dates may not always feel intuitive. We appreciate this feedback regarding how billing timing and renewal information are communicated.
Subscription cancellations are intended to take effect immediately, and guests should retain access through the remainder of their billing period without additional renewals. We understand your concern regarding the charges you described and the experience you had while trying to resolve them.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced, though we understand how concerning that experience can feel from a customer perspective.
We’re glad to hear some charges were ultimately refunded, though we recognize the overall experience caused significant frustration and inconvenience. Feedback like this helps us continue improving both our billing communication and customer support experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
Very scammy
Not only do they now force you into their subscription model to even be able to use their services, their credits expire after a month while your service is active. To make matters worse, should you cancel, your credits will automatically expire at the end of that month.
I was able to contact support and get a refund, but this is clearly predatory to anyone not paying very close attention to the fine print.
23 december 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear the membership experience felt frustrating and unclear.
Membership credits are tied to the active billing period, and we understand that expiration policies may not align with every guest’s expectations. We appreciate the feedback regarding how these details are communicated during signup and cancellation, and we recognize the importance of making billing terms and credit policies as clear and transparent as possible.
We’re glad our support team was able to assist and issue a refund, though we understand your concerns about the overall experience. Feedback like this helps us continue improving both our membership communication and customer experience.
If you ever have additional questions or unresolved concerns, our team is always happy to help at support@sniffspot.com.
DO NOT SIGN UP
DO NOT SIGN UP - HORRIBLE BILLING PRACTICE
even if you NEVER use your account or engage with the service they will charge you insane subscription fees you did not sign up for!! There's also no way to remove your credit card details!!!
I've never used the service, made an account and they've charged almost $300 to my credit card without my consent DAYS before Christmas!!
21 december 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how upsetting unexpected billing concerns can be, especially during the holiday season.
Sniffspot memberships begin at $20 per month and include enough pre-paid credits typically to cover one or two bookings, depending on the spot selected. Membership charges are associated with an active subscription, and we’d want to carefully review any situation involving unexpected renewals or billing confusion.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. We understand your frustration regarding payment method management and appreciate the feedback about the account experience.
We take billing concerns seriously and would welcome the opportunity to review the account details further. Please reach out to support@sniffspot.com so our team can investigate and assist directly.
BEWARE - DO NOT USE!
I’ve had an incredibly frustrating experience with Sniffspot and their billing practices. I canceled my account last month right after my free trial week, yet they still charged me and claimed I was “late.” I reluctantly paid the $60 and canceled again, thinking the issue was resolved.
But this month, they charged me again—even though my account was already canceled. To make matters worse, their system refuses to let me remove my credit card information, which is completely unacceptable and feels irresponsible on their part.
Sniffspot clearly lacks proper account management, professionalism, and customer care. Charging customers after cancellation and blocking them from removing their payment method is not just bad service—it’s a major red flag.
I strongly do not recommend this service. Until they fix these issues, be very cautious with your billing information.
1 december 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Subscription cancellations are intended to take effect immediately, and we’d want to carefully review any situation involving charges after cancellation or confusion regarding renewal timing. We also understand your concern regarding payment method management within the account settings.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced or account details have changed, though we understand how alarming that experience can feel from a customer perspective.
We take billing concerns seriously and appreciate you bringing this experience to our attention. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
I was never charged a monthy fee
I was never charged a monthly fee, nor did I receive any communication that I would be charged anything before terminating my relationship with this company.
Yet, while looking over my credit card statement, there was a sniffspot charge of $80.00 - No prior notice. Having contacted this organization on several occasions, not surprisingly, I was sent a canned email response letting me know how busy they “ will get back to me” That’s as credible as my dog serving me coffee in the morning. Intend to report this to my bank as fraud, because that’s a fact.
2 november 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Subscription cancellations are intended to take effect immediately, and we’d want to carefully review any situation involving charges after cancellation or confusion regarding renewal timing. We also understand your concern regarding payment method management within the account settings.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced or account details have changed, though we understand how alarming that experience can feel from a customer perspective.
While we’re glad our team had the opportunity to review the concern, we understand the overall experience still fell short of expectations. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
Its a scam
I signed up for a trial and did see that it was a subscription. I signed up for $20 per month. I then saw that I was charged $60 and it was going to renew for this amount each month. I never signed up for this much! I got no notification or email that I was charged, no receipt. The app said I could use those $60 to pay for services, but I couldn't find it anywhere when the billing cycle ends and how long I had to use it. I cancelled the subscription and the app said I could still use the money so I didn't ask for a refund. A few days later the $60 credit disappeared. So they basically stole $60.
7 september 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and confusing this situation must have felt.
Sniffspot memberships are available at different tiers, and membership credits are tied to the active billing period. We recognize that billing cycles, credit availability, and expiration timing may not always feel clear, and we appreciate the feedback regarding how this information is communicated within the app and during signup.
Subscription cancellations are intended to stop future renewals while allowing guests to retain access through the remainder of their active billing period. We understand your frustration regarding the credits associated with your membership and the experience you described after cancellation.
While we’re glad this charge was ultimately refunded in full, we understand the overall experience still fell short of expectations. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can investigate and assist directly.
Great company
This is such a great idea! We have used Sniffspot for years. There are yards all over the country and we use them when we travel. We don't have to worry about reactive dogs, bad owners, or illnesses that can be passed on. They have so many different types of "yards" you can't go wrong!
12 juli 2025
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your kind words and for being part of the Sniffspot community for so many years!
We’re thrilled to hear that Sniffspot has helped make traveling with your dog easier and more enjoyable. Providing safe, private spaces where dogs can play comfortably — especially for reactive dogs or pet parents looking for extra peace of mind — is exactly why Sniffspot exists.
We also love hearing that you’ve enjoyed the variety of spots available across the country. Our hosts work hard to create unique spaces for dogs and their humans, and feedback like yours means a lot to both our team and our host community.
Thanks again for your support and for taking Sniffspot along on your adventures!
Detta är Trustpilot
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