I've been a long time supporter of sniffspot but it has gone massively downhill since they started to require memberships. I've just logged in to my long time account only to discover I now need a mem... Se mer
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Det här tycker kunderna
I don't use the subscription service so I can't speak to the reviews related to that issue, however we LOVE taking our Staffy to Sniffspots. She can be reactive so having a private place for her to r... Se mer
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I like that I have an option to take my dog to a private yard since dog parks are not an option for my reactive dog. But I think most new people renting out their yards begin with a reasonable price t... Se mer
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I'm so happy this service exists. I use it regularly to find places to take dogs from my local shelter out on field trips. Many of of the dogs are stressed and dog-reactive, so having a place where th... Se mer
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Double billed me/3 weeks behind in processing customer service issues
I enrolled in the 7-day trial membership. Had a good experience at a Sniffspot in Santa Barbara so decided to let the monthly Bronze Membership ($20/month) move forward. Sniffspot immediately billed me $20 on June 30 and $20 on July 1. They have no customer service via phone so the only alternative is to send an email. When I sent the email on July 2, I received this reply:
"We're currently working through a higher-than-usual volume of requests. At this time, we're responding to messages received on June 14th, and all emails are handled in the order they're received."
So they are almost 3 weeks behind on requests including erroneous double billings. I will be reaching out to my credit card company to ask that they credit my account and recoup the erroneous charge. Beware and be sure to check your credit card statements.
Update: Despite telling me they were 3 weeks behind in processing, I received a same day reply where Nina the rep appears to justify the double and yet refunds one of the duplicate charges. Here’s the email:
“Sniffpass subscription renewals happen on the first of every month. Your subscription was started in the last week of June (me: that is, the last day of the month) and the renewal happened on the 1st of July. Your card was charged for the renewal and you were issued renewal credits during renewal. As a show of good faith, we have refunded you in full for the renewal charges and cancelled the credits associated with it.”
I will keep an eye out for the credit to my card.
1 juli 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to update your review and share your experience.
We understand how confusing the timing of the membership charges must have been, especially when they occurred across the end of one month and the beginning of the next. We also appreciate your feedback regarding the automated support message. We recognize how concerning it can be to receive an estimated response time that suggests a long wait, particularly when the issue involves billing.
We’re glad our support team was able to review your account the same day, issue a full refund for the renewal charge, and help address your concerns. While we’re happy we could resolve the billing issue promptly, we understand the initial experience still fell short of your expectations.
Thank you for bringing this to our attention. Feedback like yours helps us continue improving both our billing communication and the overall customer support experience.
I think this is the greatest gift for…
I think this is the greatest gift for dog owners that have reactive dogs that cannot go to dog parks ... plus it is safer ...less chance of picking anything up. Also if you do not have a pool. this is the place to go to. One hour of swimming and my dog is tired for the whole afternoon and evening. Also you can invite other friends to go with you and their dogs ... Every sniffspot I have rented has been super clean and safe for me and my dog.
30 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your wonderful review! We’re thrilled to hear how much you and your dog have enjoyed your Sniffspot experiences.
Creating safe, private spaces for dogs who may not be comfortable at traditional dog parks is exactly why Sniffspot exists, and it’s wonderful to know your dog has found so much joy in exploring, swimming, and spending time with friends. There’s nothing quite like a happy, tired pup after an hour of fun!
We’re also so glad to hear that the Sniffspots you’ve visited have been clean, safe, and welcoming. Our hosts work hard to create great experiences for guests, and feedback like yours means so much to both them and our team.
Thank you again for your kind words and for being part of the Sniffspot community!
Very thankful for SniffSpot!!
My pup and I have used Sniffspot probably 2-3x a week for the last 4 years. It has been a great way to explore new spots, let her safely run around and hang out with friends with dogs. I don't trust dog parks or dog bars and love that we have a safe option to use that is fairly priced. We also use it whenever we go out of town, it's really handy for road trips! We love SniffSpot and are so thankful it exists.
23 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your wonderful review and for being part of the Sniffspot community for the past four years!
We’re thrilled to hear that Sniffspot has become such a meaningful part of your routine. Whether it’s exploring new spots, meeting up with friends and their dogs, or finding safe places to stretch your pup’s legs on road trips, it’s wonderful to know Sniffspot has been there for so many adventures.
Providing a safe, private alternative for dogs to run, play, and enjoy time outdoors is exactly why Sniffspot exists, and feedback like yours means so much to both our team and the incredible hosts who share their spaces.
Thank you again for your kind words, your continued support, and for making Sniffspot part of your lives. We wish you and your pup many more happy adventures together!
Adding onto my last review
Adding onto my last review, Sniffspot replied, saying that steps are in place to fix things. No steps were taken. I had to cancel out my old account and start a new one which has new problems. I was supposed to take my dog on a Sniffspot today. I’m 100% disabled and have to make sure I can park close to the gate to get them in, but I never hear back from the Sniffspot host so I tried to cancel. Of course it would not go through. I tried to contact sniff spot and they are now three weeks behind answering emails. They have rules that you have to cancel it within two hours, but if anything goes wrong and you need help, you can’t get it. They have no phone number and they have no chat. They have something called SOBA, which is a waste of time and doesn’t even know how to answer a question. This is such a good idea, but it lacks focus & caring. And then sending me a message, implying, oh, you poor thing - I can see why you’re disappointed but then doing nothing is even worse. Since this program cost money and I’m getting nothing out of it, it’s actually theft.
23 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you for taking the time to update your review. We’re truly sorry to hear that your experience has continued to be frustrating.
We understand how disappointing it must have been to encounter additional account and booking issues, and we recognize how especially important reliable communication is when accessibility needs are involved. We also understand your frustration with not being able to reach your host before your scheduled visit and with the delays you experienced in receiving support.
Since you contacted our team, we reviewed your account and refunded the trial credits used for the reservation so you would not lose them. While we’re glad we were able to take that step, we understand it did not change the overall experience you had, and we’re sorry we fell short of your expectations.
We appreciate you taking the time to share your feedback. Experiences like yours help us identify areas where we need to improve, and we remain committed to providing a better experience for our guests.
Happy Chihuahuas
I have two chihuahuas who are reactive to other dogs and people. I do walk them but that can be challenging, obviously because of their reactivity. One day o saw an ad on YouTube for Sniffspot. I went to their site and read all about it and purchased a membership. It was so easy and affordable and the experience for my dogs and for me is priceless! It makes me so happy to be able to take my dogs out to a spot that is safe and clean and let them do their thing off leash. They really enjoy it so much. Hats off to Sniffspot!!
19 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your wonderful review! We’re thrilled to hear that you and your Chihuahuas have had such a positive experience with Sniffspot.
Creating safe, private spaces where reactive dogs can explore, sniff, and enjoy off-leash freedom without the stress of unexpected encounters is exactly why Sniffspot exists. It’s especially rewarding to hear that your dogs are able to relax and have fun, and that those outings have brought you peace of mind as well.
We’re also so glad you found the membership easy to use and affordable. Knowing that Sniffspot has become such a meaningful part of your routine truly means a lot to our team and to the hosts who make these spaces available.
Thank you again for your kind words and for being part of the Sniffspot community. Please give your two happy Chihuahuas some extra pets from us!
Be careful of unauthorized transactions
Woke up to a notification from my bank that Sniffspot took 275$ out of my account that was NOT authorized!! I did their trial and was not impressed with the park we went to and have ZERO interest in ever booking with them again. I’m currently dealing with the bank and Sniffspot to get my money back !! Be careful with that app!!
14 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how concerning it can be to see a charge that you did not expect.
We take billing concerns seriously and want guests to feel confident that any questions about charges will be reviewed thoroughly. After reviewing your account, our team reached out directly, issued a full refund for the charge, and canceled the subscription to prevent any future renewals.
While we’re glad we were able to resolve the billing concern, we understand how frustrating and alarming the experience was. Feedback like this helps us continue improving both our billing communication and customer support experience.
Thank you for bringing this matter to our attention, and we wish you and your dog all the best.
I've been a long time supporter of…
I've been a long time supporter of sniffspot but it has gone massively downhill since they started to require memberships. I've just logged in to my long time account only to discover I now need a membership to book any spots. Reading others experience with credits, I will not be going through this system
10 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback and for being a longtime supporter of Sniffspot.
We understand that changes to the platform can be frustrating, and we’re sorry to hear about your experience. For guests whose accounts were created before the membership requirement was introduced, there is still an option to continue booking without a membership. If you’re not seeing that option on your account, our support team would be happy to help investigate and make sure everything is working as expected.
We appreciate you sharing your concerns regarding memberships and credits. Feedback from longtime users is especially valuable because it helps us understand how platform changes are being experienced by our community.
Thank you again for your honesty and for being part of the Sniffspot community over the years. If you’d like assistance accessing your account options, please reach out to support@sniffspot.com and our team will be happy to help.
Good idea, bad execution of user experience
The concept itself is great and so meaningful to me and my dog, however the user experience on your platform/app make it difficult and most of the time impossible to book a spot. Constantly crashing app, unable to log in, not receiving "forgot your password" emails, extremely unresponsive customer support center and now completing unable to book a spot at all. So kind of deserves zero stars for execution on a great idea.
6 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re glad to hear that you value the concept behind Sniffspot and the opportunities it provides for dogs and their humans, but we’re sorry to hear that technical issues and support delays have made it difficult to use the platform.
We understand how frustrating it is to encounter problems such as login issues, password reset difficulties, app instability, and booking challenges, especially when those issues prevent you from accessing spots you want to visit. We also recognize that delays in receiving support can make those experiences even more disappointing.
Feedback like this is important because reliability and ease of use are essential parts of the guest experience. We appreciate you bringing these concerns to our attention, and we continue working to improve both the platform and our support processes.
If you are still experiencing issues accessing your account or booking spots, please reach out to support@sniffspot.com so our team can review the details and assist further.
Perfect for condo folks like me.
This service is great for me. I watch my daughter's energetic Jack Russell every weekday. My condo and walks simply are not enough for him. Sniffspot allows me to give him inexpensive time every week in a nearby yard to run, sniff, and explore. I love the service and so does our pup.
3 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for sharing your experience!
We love hearing how Sniffspot has helped provide your daughter's Jack Russell with a place to run, sniff, explore, and burn off some of that famous Jack Russell energy. Creating accessible, nearby spaces for dogs who need more room than a walk or apartment/condo living can provide is exactly why Sniffspot exists.
It’s especially wonderful to hear that you’ve found a spot that fits so well into your weekly routine and that both you and your pup enjoy the experience.
Thank you again for your kind words and for being part of the Sniffspot community!
So grateful we have this for our…
So grateful we have this for our reactive dogs! A lifesaver and love how transparent the reviews are for spots so you lnow what you're getting with the space. We foster dogs and have loved giving those pups more space too while we learn about them and their needs. Love Sniffspot!
2 juni 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your kind words and for sharing your experience!
We’re thrilled to hear that Sniffspot has been such a valuable resource for your reactive dogs and the foster dogs you welcome into your home. Providing safe, private spaces where dogs can explore, decompress, and be themselves is exactly what Sniffspot is all about.
We also appreciate your feedback about reviews. We work hard to make sure guests have the information they need to choose the right spot for their dogs, and it’s wonderful to hear that the transparency has been helpful for you.
Thank you for everything you do for foster dogs and for being part of the Sniffspot community. We’re honored to play a small role in helping so many dogs enjoy a little more freedom and space.
Best thing ever invented would die…
Best thing ever invented would die without it
29 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for the amazing review! We’re thrilled to hear that Sniffspot has made such a positive difference for you and your dog.
Creating safe, private spaces where dogs can run, explore, and enjoy themselves freely is exactly why Sniffspot exists, so hearing feedback like this means the world to our team and host community.
Thank you for being part of the Sniffspot family and for sharing your enthusiasm with us!
Don't sign up for a membership, do credits a la carte and use them immediately or else you will get cheated
tldr; Don't sign up for a membership, just buy credits and use them immediately.
I was a paying member for 8 months. Everything was great, until the Sniffspot app told me that I didn't have a membership, despite me having paid for the month already. I was not able to use any credits or book any spots. I contacted Sniffspot support and didn't hear back for several weeks, by which time all the credits I had paid for, 63 to be exact, were wiped out. Even better, the agent told me that she could see I had paid for the months and my issue was completely fixed and I could use my 63 credits at any time. I have not gotten any response to any of my followup emails and support messages after that first one.
28 april 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to lose access to credits you believed would still be available.
We also apologize for the delay in responding to your concerns. We know how important timely support is, especially when questions involve memberships and account credits.
Since your review was posted, our team has reviewed the account and reached out directly to help resolve the situation. We confirmed that the membership had been canceled and have offered options to make things right, including either restoring the credits if the membership is reactivated or providing a full refund for the expired credits.
We appreciate you bringing this experience to our attention. Feedback like this helps us continue improving both our membership experience and customer support processes, and we remain committed to working with you toward a resolution that feels fair.
I love going with all the pups
I love going with all the pups. Unfortunately, the past few visits have not been so enjoyable due to the mosquitoes. Hopefully they die down some before our next visit. Other than that country runs are fun for the pups and bonding 😀
30 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you for sharing your experience! We’re so glad to hear that you and the pups enjoy your visits and the opportunity to spend time together exploring and bonding.
Country adventures are some of our favorites too, and it’s wonderful to hear that your dogs have so much fun running and enjoying the space. We’re sorry to hear the mosquitoes have been a bit of a nuisance lately. One of the things we love about the Sniffspot community is the variety of spots available, from wooded country properties to more open and urban spaces, so we hope you and the pups continue to find places that fit your adventures throughout the year.
Thank you for being part of the Sniffspot community, and we hope you and the pups have many more fun visits ahead!
I'm so happy this service exists
I'm so happy this service exists. I use it regularly to find places to take dogs from my local shelter out on field trips. Many of of the dogs are stressed and dog-reactive, so having a place where they can run around off-leash can be the difference between a dogs who is jumping and barking whenever someone approaches their kennel, to a well-rested and exercised calm pup.
5 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for sharing your experience and for the incredible work you do with shelter dogs.
It means so much to hear that Sniffspot has helped provide stressed and dog-reactive dogs with a safe place to decompress, exercise, and simply enjoy being dogs. We know how important enrichment and off-leash time can be, and it’s wonderful to hear that these outings can have such a meaningful impact on a dog’s well-being and behavior.
Stories like yours are a powerful reminder of why private spaces matter—not just for pet dogs, but also for shelter and rescue dogs who can benefit so much from a calm environment and a chance to explore.
Thank you again for everything you do for dogs in your community and for making Sniffspot a part of those journeys.
My dogs and I are so lucky to have so…
My dogs and I are so lucky to have so many brilliant Sniffspot locations close to us. I never have to worry that we will encounter a poorly socialized dog or a crazy owner. We try to go to a Sniffspot at least once a week so my dogs can truly be just a dog! They get exercise and enrichment and I get a happy dog. I also benefit from exercise—it’s a win win. I thank my lucky stars that Sniffspot was created!!!
28 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your wonderful review! We’re thrilled to hear that you and your dogs have so many great Sniffspots to enjoy nearby.
Providing a safe, private environment where dogs can run, explore, and simply be dogs is exactly why Sniffspot exists. We love hearing how these visits provide both exercise and enrichment for your pups while giving you the chance to get outside and enjoy the experience too.
It’s especially rewarding to know that Sniffspot has become such a valued part of your weekly routine. Thank you for your kind words, your support, and for being part of the Sniffspot community. We’re so glad you and your dogs are enjoying the adventure!
A wonderful service for many reasons
The app is very useful and simple, great descriptions and photos. I like the subscription, too. Many spots in my area are great. None are perfect for my reactive rescue, and some people charge too much for the amenities, but I am a happy repeat customer at a couple good places. Also useful when traveling.
28 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you for sharing your experience and for being a repeat Sniffspot guest!
We’re glad to hear that you’ve found the app easy to use and that the photos and descriptions have helped you find spots that work well for you and your dog. It’s also wonderful to hear that Sniffspot has been useful both close to home and while traveling.
We appreciate your honest feedback regarding pricing and finding the right fit for your reactive rescue. Because each Sniffspot is independently hosted, amenities, pricing, and environments can vary, and we’re glad you’ve found a few favorite spots that keep you coming back.
Thank you again for your support and for being part of the Sniffspot community. We’re grateful to be a small part of your adventures with your dog!
I love using Sniffspot for my reactive dogs
I love using Sniffspots, both at home and when traveling. It allows my dogs to roam and get energy out without having to deal with other dogs. I've visited 4 or 5 different spots and all but one have been amazing and the one that was not good is no longer listed. We will continue to use them whenever they are available.
17 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for sharing your experience and for continuing to choose Sniffspot for your dogs both at home and while traveling!
We’re thrilled to hear that Sniffspot has given your dogs the freedom to roam, explore, and burn off energy without the stress of unexpected encounters with other dogs. Creating safe, private spaces for dogs of all personalities and needs is exactly why Sniffspot exists.
We also appreciate your thoughtful feedback regarding the spots you’ve visited. While every location is unique, we work hard to maintain a high-quality experience across the platform, and we’re glad to hear you’ve had so many positive visits over the years.
Thank you again for your support and for being part of the Sniffspot community. We look forward to being part of many more adventures with you and your dogs!
Our SniffSpot experience has been nothing but perfect all around
Our SniffSpot experience has been a godsend -- we visit the same fenced three acre pasture and everything is ideal -- the hosts keep it clean, provide fresh water for the pups, and our dogs have a great time running like fools :-)
I do see some negative reviews here, and I would say the best thing to do is to check the reviews for the particular spot you are considering before you go.
27 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for sharing your experience! We’re thrilled to hear that Sniffspot has been such a positive experience for you and your dogs.
Your favorite spot sounds wonderful, and we love hearing about hosts who go the extra mile by maintaining their space and providing thoughtful touches like fresh water for visiting pups. There’s nothing better than seeing dogs enjoy the freedom to run, explore, and have fun in a safe environment.
We also appreciate you highlighting the importance of reading spot reviews. Feedback from guests helps make the community stronger and helps other dog parents find the spots that are the best fit for their needs.
Thank you again for your kind words and for being part of the Sniffspot community!
Great concept, poor execution
I love the service that they provide, but the prices folks are charging to rent out their properties is getting inflated and heinous. I have always taken issue that Canadians are still charged in USD which ends up making it even more expensive with the ever-devolving conversion rate, and the new subscription "credit" model was a bad call. I've been a loyal user since it's inception but it's often begrudgingly so because there are no other options.
If Sniffspot cares about their clients' feedback, they'll listen to the thousands of Canadians who use their service and find a way to charge in CAD. As soon as a Canadian equivalent becomes available, I'm jumping ship.
1 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thanks for taking the time to share your feedback and, most importantly, for being part of the Sniffspot community since the early days.
We’re glad to hear that Sniffspot has provided value for you and your dog over the years, and we appreciate your candid feedback regarding pricing, memberships, and currency support for Canadian guests. Because Sniffspots are independently hosted, hosts set their own prices based on factors such as location, amenities, maintenance, and demand, though we understand concerns when favorite spots become less affordable over time.
We also appreciate your perspective on being charged in USD. We know exchange rates can have a significant impact on the overall cost for Canadian guests, and feedback like yours helps us better understand the experience of our international community.
Thank you again for your honesty, your loyalty, and for continuing to share your thoughts with us. Feedback from longtime guests plays an important role in helping us improve the Sniffspot experience for everyone.
Your dogs need to use Sniffspot!!!
Personally, I find this app pure genius. I have dogs that need a lot of room to exercise and I travel often. I have used Sniffspot across the US and love that it is so easy to use. I wish more people would share their property with Sniffspot! To me, it is easy to use, I have the choice to subscribe or not and they seem to have level of quality control and consistency amongst spots. I appreciate Sniffspot so very much and hope you will be able to grow the business and locations.
28 maj 2026
Omdöme utan inbjudan
Svar från sniffspot.com
Thank you so much for your incredibly kind words and support!
We love hearing that Sniffspot has been such a helpful resource for you and your dogs while traveling across the country. Creating an easy, reliable way for dogs to safely exercise and explore — especially for pups who need extra space — is exactly why Sniffspot exists.
We also truly appreciate your recognition of the hosts who share their properties with the community. They are such an important part of what makes Sniffspot special, and we’re always excited to welcome more amazing hosts and locations to the platform.
Thank you again for being part of the Sniffspot community and for supporting our mission. We’re so happy to hear Sniffspot has made life easier for both you and your dogs!
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