SnappCar Omdömen 5 804

⭐ 1 star – Still asking for documents already provided

I am extremely disappointed with how this situation is being handled.

A vehicle was rented in my name without my consent, and I have already submitted the official police report regarding the identity fraud multiple times. The company has acknowledged receiving it, yet I am still receiving generic responses asking for the same documentation again instead of meaningful progress or resolution.

This issue has now caused major stress, financial consequences, insurance complications, and a huge waste of time.

What concerns me most is the lack of proper communication and accountability regarding such a serious matter. It feels like the case is simply being delayed instead of actively resolved.

At this point, the matter is continuing through legal channels.

I strongly advise others to consider carefully how situations involving identity fraud and customer support are handled before using this platform.

Ik heb een prettige ervaring gehad, Najib is meedenkend! De auto was netjes geleverd!

Uitstekende applicatie. Alles goed en makkelijk te reserveren.

Very friendly man, very good service and a nice car!

Mooi platform, zit goed in elkaar en veel mogelijkheden wat betreft autohuur van deelnemers. Vooral de keyless optie is fijn, zo kun je zelf bepalen wanneer je de auto wil ophalen zonder contact met de verhuurder.

Fraaie auto en fijne communicatie met eigenaar.

Ik gebruikte deze app voor de 1e keer. De aanmelding was duidelijk. De eigenaar van de auto was bereikbaar voor vragen en denkt mee in oplossingen toen ik een uitdafing had.

Ik heb al veel auto's gehuurd, maar Snapcar is tot nu toe mijn slechtste ervaring. Ze doen er alles aan om je borg te innen.

I believe those who rent out their cars are being treated unfairly. The payouts for owners aren't that high to begin with. My car hadn't been requested for over a year, and when someone tried to book it while I was on vacation, I canceled immediately and apologized for the inconvenience. However, the next day SnappCar informed me that they would charge a €20 penalty on my next rental. I see this as a total scam. Charging a fee for a cancellation made within minutes for a booking requested only a day in advance is pure robbery. To make matters worse, their customer service responses are incredibly annoying

Gebruik snappcar regelmatig. Goede prijs-kwaliteitverhouding. Duidelijk proces

Goed platform waar je eenvoudig iemands auto kunt delen of je eigen auto kunt delen. Handig als je geen auto hebt of je auto niet altijd gebruikt. Zeker via het keyless systeem zit je binnen no time op de weg. Top!

Goed platform. Klantenservice zorgt vaak voor problemen, want niet bereikbaar.

Ik zou Snappar niet aanbevelen. Ze lijken er alles aan te doen om je borg in te houden, dus laat je niet misleiden door de “rent a car”-prijzen. Hoewel ik met een bon kon aantonen dat ik de tank had gevuld, hebben ze mij toch dubbel in rekening gebracht en kreeg ik uiteindelijk mijn borg helemaal niet terug.

Ik raad aan om een voertuig te huren bij een erkende verhuurbedrijf. Dat bespaart je tijd, stress en geld.

Experience goes seamless until it is touched to support. I got notification about a parking fine. The rules of the platform says "SnappCar will handle fine and renter will be charged the amount of fine + administrative fee. For that owner must provide evidence he contacted renter in whatsapp and did not get response"

I was not informed about the fine and warned support about that. While they were reading own terms and conditions - I've contacted car owner, transferred him costs, fine was paid and we started cancelling the fine process.

Today I got response from the Support, I'm just left copy here: " Thanks for your message. We should indeed update our information in the Help Center. This is outdated. Our new process (since March) is to handle any fine that an owner sends us, without first consulting the renter. Apologies for this incorrect information. Yet this doesn’t change the fact that we handled the fine and will stick to the 20 euro admin fee."

So - they are changing own rules when they want and with backward effect.

ps/ But guys, this is does not work like this.. I will sue you in case you try to charge me, I've saved evidences of current terms and conditions, and our chat.

upd: I received charging request for the fine was already paid by owner, I sent him money.. and I'm unable to get answer from the company for this case. I hope layer will fine a way to talk to them

Alles klopte auto was schoon alle schades waren ook gefotografeerd.
Het was een hele gooie ervaring.

not on time., delivery was 5.5 days - which cost our client money and lack of trust from my clients as a result.
and ... overcharged

Good experience