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This is a beautiful idea and turned out absolutely awesome! Smartgifts did a wonderful job and I am extremely pleased, so excited to give this wine to my bridemaids :) I would just advise that if you are thinking of getting this do make sure you have a high quality decent quality photo! Gift was beautifully packaged and arrived so much quicker than I expected very pleased :) :)

Please do not use this company. We ordered two food hampers for a client, a month later we were told the delivery address was incorrect, which it was not, as we had ordered a taxi to visit this client two days before we made the delivery! They told us the food had gone off but did not telephone us to say it was not delivered. They refused to refund us.
This is unacceptable and unreasonable behavior added to this the woman I spoke to who apparently is the 'manager' was extremely rude.. APPALLING!

This company is horrendous. Appalling customer service. Absolutely dreadful. I ordered a fruit basket for a very sick person and 2 weeks later the basket clearly hadn't been delivered. I contacted Deborah Carpenter and was told that the basket wasn't delivered because the address was incorrect (it wasn't) I asked for a refund because unfortunately the recipient had now sadly passed away and he never received the goods I paid for in the first place. Rather than SMART gift solutions originally trying to contact me to advise that they couldn't deliver, they left it until I contacted them 2 weeks later. Apparently they can't refund because it's perishable goods that are currently rotting in a depot. It would have been nice to have actually have been INFORMED that delivery was not possible, rather than completely wasting £34. Also, I never received a tracking order number or an email to inform me the fruit basket had been dispatched. Terrible, absolutely terrible. Do not go near this company!

They completely messed up my order.
Poor customer service.
And nearly a month later I'm still waiting for my refund to appear on my credit card!

Our son-in-law (who loves good food) really enjoyed his birthday hamper. I was concerned that the short shelf-life products might not arrive fresh, but they were very quickly dispatched and well within their date. Good presentation - would certainly use the company again.

I ordered an apology gift for a friend, and having tried Interflora and a couple of others who stated that - because of the holiday period - they wouldn't be able to deliver in time, I found this company.

I went through the whole process and looked everywhere for a sign of any disruption to deliveries because of the period. I couldn't see any, and when I clicked for options it gave me 'express' 'after Christmas' and 'New Year' as options. I paid the additional free to have it sent 'within 1-2 days' and bought the item.

Then I got an automated email saying they wouldn't be functioning until the 3rd Jan, so I replied immediately to say I'd like to cancel the order. I heard nothing back until Jan 2nd, when I got an email just saying they'd sent it anyway, and it would be delivered with my friend the following day. I replied straight away to say I had cancelled my order and sent something else. I got no reply. Then I got a message from my friend the next day saying it had arrived.

I emailed them again, pretty annoyed, and said I still wanted a refund because they had sold me something I hadn't wanted: a gift to be delivered later than described. They said it was my fault for ordering when the 'item was in transit' and that they were sorry they hadn't notified me that my friend should have refused the item if I had wanted a refund.

Firstly, the item wasn't in transit when I cancelled, to which they responded that they hadn't check the emails before sending out all the orders after their holiday.

Secondly, even if I had been told that my friend should have refused the item at the door, it's not reasonable to ask me to request that - very embarrassing.

They also insisted I should have known there would be no deliveries over the 'bank holiday' - which it wasn't - and so had to take responsibility for the fact that there was no notification anywhere prior to taking my money about the change to service.

Awful staff, awful service, and I will go back to using Interflora even though I'm not a fan of the big companies. At least they know how to treat paying customers.

I ordered a personalized candle and flowers for a very special gift to a family member. I received a confirmation email saying everything was ordered.

The day of the delivery came (a Friday) and nothing was sent. I was overseas and had to try and reach them. I emailed them and asked what happened to my delivery. On Monday they got back to me and said that they can't send a personalized delivery within 4 days (I ordered it on previous Tuesday). They claimed they sent me an email telling me this. I got nothing.

Although they refunded my money, I ended up missing a very important family occasion. If they had actually told me in advance that my delivery would not be made, I could have ordered something from them that would have been delivered in time.

I called their hotline multiple times and never received a phone call back. And I went on their website where they 'offer' live chat with operators, but after 3 tries on that I have up as no ever came online to speak to me.

Lastly I went to their facebook site to post a review. They immediately took down my review, took down the review section and blocked me, a consumer for writing an accurate description of my experience with them

To this day (11 months later) they still have not resent this email they claim they sent me prior to the delivery date. They have written horrible unprofessional emails when I have claimed that I would have to leave a bad review for them if they didn't answer my inquiry. This is what they wrote me:

'Ahh, the fact you mention you work for a PR Advertising agency explains a lot, your inability to accept a simple email of explanation. Your order has been refunded and explanation provided, we simply do not expect to hear from you again or experience the harassment you are willing to provide.'
Harassment? right, that whats they call writing a bad review on them.

They took the time to write this to me but not an explanation of what I was asking for.

Horrible rude and unprofessional service.

Stay away

As previous reviews - zero after sales service.
Goods ordered 11/12/11. Only 1 item of a gift set was delivered (left on doorstep - no documentation or explanation about the rest of the gift set!)
Numerous attempts to contact by e-mail and phone failed (voicemail simply says no calls being taken).
Help message service on website does not work at all.
Today 4th Jan - still not had any further response from them. lost my money and can only beg you to avoid using this company

SmartGiftSolutions have virtually no after-sales service. Their phone line was not answered - we called many times a day for three days and it was always engaged or else there was a recorded message saying they were very busy. It took them 3 days to answer an email. The message system on their website does not appear to send them a message - but they simply claim they never received it and do not try to fix it or understand why. As long as there is no problem with your order you might be OK - but if you order with them and anything goes wrong there is no chance of them putting it right. They go by the approach that "the customer is always wrong". Be warned