SkyGeek Omdömen 

492
•
TrustScore 1 av 5

1,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I not only received poor customer service from SkyGeek, but rude and inappropriate response to my email simply requesting an ETA for the product I had ordered and had pre-paid. Se below cut... Se mer

Betygsatt 2 av 5 stjärnor

On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx trac... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Buyer Beware! One would do better buying products at the flea market versus SkyGeek. Purchased 20 tubes of silicone caulk: the product was either defective or in someway outdated—4 of 20 tubes would n... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Avoid at all cost! Ordered a (relatively expensive, for what it is) Part. According to the page it's on stock. Money gone, no delivery. Multiple tickets - no reaction. Missed a maintenance... Se mer

Företagsinformation

  1. Flygbolag
  2. också i
  3. Biltillbehör

Informationen kommer från olika externa källor

Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!


Kontaktuppgifter

1,2

Mycket dålig

TrustScore 1 av 5

492 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,2

Alla omdömen

(492)

5 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Product unavailable

I understand the covid-19 virus has put a strain on everyone.
There should be a disclaimer on the ordering page to warn buyers upfront of potential problems in delivering orders in a timely fashion.

12 april 2020
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

Hi Eric,

I appreciate your understanding about about this particular item and delays. We reached out as soon as we found out about the extended lead time. We do have noted on our website as well as our terms and conditions that lead times can change for items we do not have in stock and have updated the availability on the website.

If you need anything else, please let us know.

Emma
Customer Experience Manager

Betygsatt 5 av 5 stjärnor

Working from home building wire…

Working from home building wire harnesses during COVID-19 and ran out of wire! You guys had what I needed at the best price with reasonable two day shipping! Thanks a bunch! Rick

7 april 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would not utilize this company again

I would not utilize this company again. Sent the product, but was very near expiration date for shelf life. Poor customer service when confronted. Opportunistic when given the chance, so I do not plan to do business with them again

6 april 2020
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

Hi Jim,

I understand. I do see that the product needs to be used by the end of May. If a shelf life requirement is not mentioned, we will make sure that the product can still be used within a 1+ month timeframe. If you do not need a product for immediate, or use within the next few months, then I would recommend adding a % shelf life requirement on checkout, or send a purchase order.

We also have an article to help explain shelf life on each relevant product page: https://help.skygeek.com/hc/en-us/articles/204978060-Shelf-Life-Of-SkyGeek-Items- . If you do decide to return them please let us know.

Sincerely,
Emma
Customer Experience Manager

Betygsatt 1 av 5 stjärnor

Don't order from this very dishonest…

Don't order from this very dishonest company!!

I placed an order with Sky Geek on 4/1 and emailed my cancellation 2 hours later because the shop already had these supplies in stock. Sky Geek refused to cancel without a restocking fee!! They claimed the order had already shipped and that I should have called them. This was a complete lie. Fed Ex shipment showed that it shipped 3 hours later that evening.

There is no phone number on their site to call they , only email to customer service.

I hope these NY crooks go out of business.

Use Aircraft Spruce instead!!!

6 april 2020
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

I see what you mean. This item was not shipping from our NY warehouse and the order went through very fast, which is usually a good thing. I do see when we received your cancellation request, we reached out immediately to see if we could cancel the order; at this point, the package already had tracking and would need to be returned for cancellation.

In some cases, cancellation fees do apply and we try not to charge fees where we can. We keep our help center up to date to help direct inquiries and I know our team is in contact, so we will follow up via email too.

Sincerely,
Emma
Customer Experience Manager

Betygsatt 5 av 5 stjärnor

Great Service - Large O-Rings

I recently ordered several MS29513-260 O-Rings from SkyGeek after determining they weren't available from Aircraft Spruce (which I use as I get next day ground delivery from their Atlanta facility).

I received three small opaque envelopes that each appeared to contain O-Rings that were considerably smaller than the 6.5" diameter of an MS29513-260. I didn't open any of the packages as I wanted to return them.

I emailed SkyGeek, explained the problem, and got a quick response from "Sarah" in their Help Center. After checking with the warehouse, Sarah asked me to open one of the packages to see if what appeared to be several O-Rings was actually one large O-Ring that had been folded on itself to fit in the package.

Problem solved - what appeared to be several small O-Rings was actually the correct MS29513-260 (used to seal the plexiglass cover of an MU-2's tail and strobe lights) which had been folded to fit into the small package.

Great service from Sarah and SkyGeek. My only suggestion is to either use a clear envelope or add a notation that large O-Rings are folded to fit into the small packages. I will definitely do business with them again.

3 mars 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Good backup

Usually good inventory, average to high prices. Skygeek is never my first choice but a good backup if others are out of stock.

13 februari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

outstanding order

usual 5 star service after slight ''hiccup'' quickly resolved by Emma , thank you

30 januari 2020
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

Hi David,

I do see your 3 emails since yesterday. It typically takes us 24-48 hours to reply. I do see that the order is set to ship from our warehouse, and we will be sending you shipment confirmation shortly. Unfortunately, for items that are not in inventory, the estimated ship dates can change based on when we can expect the items to arrive, but we try our best to give you the best-estimated ship dates and updates that we can. I will follow up on your emails shortly.

Thank you,
Emma
Customer Experience Manager

Betygsatt 2 av 5 stjärnor

I received but without MFR certs that i…

I received but without MFR certs that i paid for.

Requested these certs almost 5 days ago and i did not receive yet.

27 januari 2020
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

Hi Rafael,

I apologize that you were not sent your certifications as requested. I see that we were able to send you the certifications you needed for your order in January but I wanted to follow up. We are looking into our procedures for getting the certifications faster and making sure that they are included with your order to avoid any inconvenience going forward. In this case, the items did not come directly from our warehouse and so I know it can take a bit of time to get them.

We appreciate your feedback.
Emma
Customer Experience Manager

Betygsatt 1 av 5 stjärnor

Did not send the right stuff

Did not send the right stuff. Website said there was a long lead time (over a month), which we were fine with. Then the order shipped a couple days later, and it is the wrong part. First time using SkyGeek, and it was disappointing.

2 januari 2020
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

I apologize for your experience. Would you be able to send a picture of what you received to service@skygeek.com? I have your order details and see SKU 021200-19928 was ordered, which we do have in our warehouse right now, so I would be happy to ship you what you need but just need to see what was sent, and send an RMA so it can be returned to inventory. I apologize for this inconvenience and please be assured that we are looking into this.

I appreciate your help.

Emma
Customer Experience Manager

Betygsatt 1 av 5 stjärnor

The company sent me the incorrect brake…

The company sent me the incorrect brake piston. They insisted I ordered the incorrect part. I repeatedly showed them with screenshots from their website, ordering options and cart that the part they sent me is not even listed as a part for sale.

They want to charge me a $50 restocking fee for a part they sent to me incorrectly. In addition I also need to pay the shipping fee back to their facility which will be at least another $20-30.

So I am out the cost of the part I ordered, and I don’t have the correct part, and they want to charge me $50 restocking and shipping costs. So basically I will have to pay twice if I want them to TRY TO GET ME the part I ordered all due to their mistake in sending the incorrect part.

Their unwillingness to even see how this is their mistake is really messed up.

Owning three planes, I won’t be looking for replacement parts from Skygeek! Really short sighted business practice.

4 december 2019
Omdöme utan inbjudan
Logotyp för SkyGeek

Svar från SkyGeek

Hi John,

All of the parts for Cleveland Wheel & Brake Piston’s are currently have the same picture on our website as we do not keep these items in stock. So, you are right, the pictures of the parts are exactly the same which could cause some confusion. However, the part descriptions are unique for each piece ordered.

I do see that the online order was placed for part # 062-01600 on 11/3. In the confirmation email, the part number would have been noted as well. We do not keep these parts in stock and special order them from a supplier, so they were directly shipped to you from our supplier. The reason the $50 fee is assessed in place is that we have to now receive the part back into our warehouse, and ship it back to the supplier: we do not keep these items in stock. If this were an item more frequently ordered, then we would keep it in stock.

We would be happy to help you get the item you need and place the order for part # 062-03900.

I am sorry your experience with us has been frustrating, and we will also be in touch offline.

Sincerely,
Emma
Customer Success Manager

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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