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Sky - Westfield London, White City Omdömen 

78
•
TrustScore 4.5 av 5

4,4

Telefonoperatör
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Plats

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Ariel Way, W12 7GF London, England, GB

•
020 3422 3610

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratit... Se mer

Betygsatt 1 av 5 stjärnor

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and exp... Se mer

Företagsinformation

  1. Telefonoperatör

Skrivet av företaget

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

78 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(78)

10 857 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Absolutely fantastic service

Absolutely fantastic service. So helpful and was really patient with all of our questions. Left very happy with new Sky contract! Thank you! Would highly recommend Mandeep

8 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My Experience with Sir Mofazzal.

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratitude for how he kindly treated me and explained how my contract will work. All there is to say is Allahuma Barek. God Bless.

29 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This has been an absolute nightmare

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits to fix the broadband. I had to request a new technician because I work from home. It’s quite a complicated process to get in touch with an agent in your department.

26 januari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Hello Armin,

Thank you for taking the time to share your experience. We are really sorry to read about the delays, the inconvenience caused, and the additional costs you have incurred. This is far from the standard of service we aim to provide, and I completely understand how frustrating this must have been—especially when you rely on a stable connection to work from home.

Your feedback about the engineer visits and the difficulty reaching our support team is extremely important. We want to make sure situations like this are resolved quickly and prevented in the future.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Jason

Betygsatt 5 av 5 stjärnor

Very patient service as it took a long…

Noor was very patient and helpful in getting our Sky Glass TV ordered while it was on a promotional discount and setting up our account for our move to a new address. There were a few issues to resolve as Sky could not provide a broadband service at the new address but Noor was able to suggest an alternative. Overall we have saved money on our monthly subscription although I think we were being overcharged by Sky before.

26 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unlawful Charges After Confirmed Return – Zero Accountability.

Despite my handset being returned and confirmed as received, charges have continued under Agreement ending ****1313, linked to Account ending ****7841 and Customer Reference ending ****149.

Repeated attempts to resolve this have resulted only in delays and generic responses. A clear billing error was ignored, showing a serious lack of accountability and transparency from Sky.

Customers should not have to escalate matters to fix obvious mistakes. Very disappointing experience.

28 september 2025
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Thank you for taking the time to share your experience Javed, and I’m really sorry to hear about the ongoing issues you’ve faced with charges continuing after your handset was returned, especially when it was already confirmed as received. You should never have to chase for something so straightforward, and I completely understand how frustrating this has been.
It’s disappointing to hear that your repeated attempts to resolve the billing error resulted only in delays and generic responses. Clear communication and quick action are essential in situations like this, and you deserved a far more transparent and accountable resolution from the start.
I’d really like the opportunity to review what’s happened with your agreement and ensure those incorrect charges are addressed properly. If you’re willing, please get in touch with us directly, and we’ll make sure this is escalated to the right team for a proper investigation.
Thank you again for raising this — your feedback helps us improve, and I’m sorry this has been your experience.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle

Betygsatt 1 av 5 stjärnor

Dreadful company

Dreadful company, incompetent engineers causing damage to our property and not assisting us. Connecting cable took over bricks on gable end so we had to run around getting builders quote and have to put a claim in. No accountability from Sky and extremely poor customer service. Avoid

22 januari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Thank you for taking the time to share this, I’m really sorry to read about the damage caused during your installation. You should never be left dealing with property damage, chasing builders for quotes, or feeling unsupported after something like this happens. That’s understandably frustrating and not the level of service we want to provide.
When damage occurs during an install, it absolutely should be handled properly, with clear communication and accountability throughout the claims process. I’m sorry this hasn’t been your experience, and that you’ve felt let down by both the support and the follow‑up you’ve received.
Your feedback will be passed to the relevant teams so situations like this can be handled more effectively in the future. If your claim is still ongoing or you need help progressing it, please get back in touch so we can make sure it’s looked into correctly.
Thank you again for sharing your experience.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle

Betygsatt 1 av 5 stjärnor

Sky sold me 'Superfast' broadband

Sky sold me 'Superfast' broadband, but we only get 24mps. According to Ofcom 'Superfast', should be a minimum of 30mbs. Unfortunately another Company not delivering on what I'm paying for.

21 januari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Thank you for taking the time to leave your feedback Peter. I’m sorry to hear that your current speeds aren’t meeting your expectations.
To clarify, all broadband speeds on our packages depend on the infrastructure available in your area. This includes the type of line connected to your property and the maximum speeds your local network can support. When you joined, your contract would have included your guaranteed minimum download speed, which reflects what is realistically achievable at your address rather than the headline speeds of the package.
I understand how frustrating it is to see “Superfast” but only receive around 24Mbps, especially when comparing it to general Ofcom definitions. Your experience is exactly why we provide personalised speed estimates and guarantees before you sign up—so you know what speeds your home is capable of.
If your speeds are falling below the guaranteed minimum stated in your contract, please get in touch with us directly so we can run checks and discuss your options. We’re here to help make sure you’re getting the service you should expect.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle

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