Sky - Westfield London, White City Omdömen 

78
TrustScore 4.5 av 5

4,4

Ariel Way, W12 7GF London, England, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratit... Se mer

Betygsatt 1 av 5 stjärnor

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and exp... Se mer


Företagsinformation

  1. Telefonoperatör

Skrivet av företaget

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

78 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(78)

10 857 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Sky put the phone down on me and we…

Sky put the phone down on me and we had no Sky at all during BAFTAs. Guess they have streaming problems.

22 februari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Hi,

Thank you for sharing your experience. Having your service drop out — and being disconnected when trying to get help — is incredibly frustrating, especially during a major event like the BAFTAs. You should always be able to rely on your service and reach support without being cut off.

If you’d like us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Betygsatt 1 av 5 stjärnor

Sky don’t give a damn about loyalty.

27 years as a loyal customer (VIP) member, what a joke.
My subscription has increased by 10 percent and as a OAP i just can’t afford it anymore.
When I contacted Sky they couldn’t give a damn and just handed me over to the cancellation department which were equally unhelpful, I expected them to try and retain me but no.
If this review stops even one person from this greedy organisation I’ll be happy.

20 februari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Hi Howard,

Thanks for your review. After 27 years with us, you should always feel valued and supported — especially when rising costs are a concern. Being passed straight to cancellations without anyone taking the time to understand your situation or explore options with you isn’t the experience we want for any customer, and I understand how disappointing this felt.

If you need any more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Betygsatt 5 av 5 stjärnor

I walked into the Westfeild London…

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and explained everything single breaking down each product what the benefits are to me and what it would cost me and ultimately save me in the long run! 10/10 experience

22 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unhappy with service

Everything they loose your phone even tho your paying for it and when you want to send back a phone they csnt send you a temporary phone

20 februari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Hi Stuart,

Thank you for taking the time to share your feedback. I’m really sorry to hear about the experience you’ve had — especially the stress of being without your phone and feeling unsupported during the process.

I’m also sorry for the confusion around temporary phones. While we don’t provide loan devices as part of our service, we should always explain your options clearly so you know what to expect and aren’t left without information or help.

If you'd like to discuss this in more detail, please get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Michelle

Betygsatt 1 av 5 stjärnor

Terrible at giving me the help I…

Terrible at giving me the help I required to rectify the issue. Do not recommend sky to anyone

18 februari 2026
Omdöme utan inbjudan
Logotyp för Sky - Westfield London, White City

Svar från Sky - Westfield London, White City

Hi Lee

Thank you for taking the time to share your feedback. I’m really sorry to hear that the support you received didn’t give you the help you were looking for. When you reach out for help, you should feel listened to and guided toward a solution, and it’s clear this wasn’t your experience.

I really want to understand what happened so I can review things properly and make sure you get the right support. Please get in touch with a brief reference to this review, and I’ll take a closer look at your situation.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Nicole



We want to understand what happened so we can review things properly and make sure you get the right support

Betygsatt 5 av 5 stjärnor

Joanna at the Sky store in Westfield…

Joanna at the Sky store in Westfield was absolutely brilliant. She took the time to properly sort out my Sky TV and broadband package and made the whole process so easy and stress-free.

I’ve never been into a Sky store before and honestly didn’t think I ever would — but after this experience, I don’t think I’ll ever use the phone service again.

I’m going back to get my phone sorted too. Highly recommend asking for Joanna if you’re visiting the store!

18 februari 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I want to talk to someone on SKY !

I rang to purchase a new data plan for both my phones?
9 minutes was completely WASTED by being pushed around by SKY’s useless software or AI chat system?
The SKY agent on the phone was BRILLIANT and very helpful but to get to her was a complete NIGHTMARE !!
Do something SKY !!

17 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service from Shabaz…

Great customer service from Shabaz popped into sky at Westfield sheperds bush solved my problem in 15 mins after having to spend 9 hours on phone calls to call centre all staff should be as accomplished as shabaz many thanks

15 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Service Great Deals

I was served by a very nice young lady called Joanna. She was able to sort out my new contract for a mobile phone and iPad and she linked it all on MySky app. She was very professional very polite and very approachable.

9 februari 2026
Omdöme utan inbjudan

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