SkinSpaceUK Omdömen 

I paid Skin space branch in Reading over £200 in advance for a course of six laser hair removal treatments, that I didn't have. Unfortunately, the salon closed before my course was completed, and I have been unable to obtain a refund.
Even before the salon closed, I found the customer service very disappointing. The two therapists who carried out my treatments were unhelpful and unfriendly, and I never felt welcome or comfortable during my visits. I felt that the focus was on taking my money rather than providing good customer care.
Overall, this has been a very disappointing experience, both because of the poor service I received and because I lost money when the salon closed.
If you paid by debit card, credit card, or finance, �⁠I can also help you explore whether you still have any options to recover the money, even though the salon has now closed.

Skinspace UK now known as ALLYSKIN is a company I would strongly advise people to avoid both as a client and as a potential employee. I worked at Leeds clinic for just over three months and my wages were paid late every single pay day. My salary was due on 30 June and I only received half of what I was owed. I was then told the remaining balance would be paid on 3 July yet eight days later I still have not received it. I have contacted the company multiple times and have either been ignored or dismissed. Nobody has been willing to take responsibility or provide any meaningful help. I have remained patient and professional throughout this situation but there comes a point where it becomes completely unacceptable. This is my salary and it is being withheld. Like everyone else I have bills to pay, a car to finance and a life to live. During my time working here I also witnessed concerning practices. Prices were regularly changed simply to encourage clients to purchase packages. I was also made aware by my own manager that the Hydrafacial products being used were not genuine on many occasions yet treatments continued regardless. I never wanted to leave a public review but after exhausting every other option I feel people deserve to know about my experience. Working for this company caused far more stress than it was ever worth. If you are considering applying for a job here or booking treatment as a client I strongly recommend looking elsewhere and that goes for Leeds, Manchester, London and all other clinics owned by these people.

I tried to contact the Bristol location regarding my upcoming appointment, only to find out online that the branch has permanently closed. This information was never communicated to me in advance. I have made several attempts to contact the Bristol and other locations and i have sent an email. Unfortunately, I have not received any response to any of my enquiries.
I have paid over £200 for a service that I have not yet been able to use and I find it disgraceful that I have been left without any information or update regarding my appointment.

CEASED TRADING !!!

Absolute shambles of a company. Im £100s of pounds out if pocket. I emailed to change an appointment just to get an reply saying they ceased trading and no future treatments will happen.
No response about outstanding funds.
This was after 5 months of chasing them to book my appointment.
Pre paid treatments gone to waste .
Disgusting company

Terrible company. Cancelled my treatments due to medical reasons . I have been promised my refund on multiple occasions . There on it they say , 2 months later nearly and still no refund . Keep well away from this company if you decide to spend lots of money cause even if your dying they won't play ball , they will give you false hope by lying on phone saying we're going to refund you. Unfortunately for these I have recorded these calls and I've also payed a claim fee to a court to get my money back , I had to pay £35.00 and they have to respond by a certain date because they don't care about responding to me . 2 months later and still no replies by email , yes Darren there gonna refund you but it takes time they say after 8 weeks when 14 days is the limit time , I think 2 months on I have been fairly reasonable , I have never in my life experienced such disgusting behaviour , they think it's a game and you can't do nothing about it but you can everyone , don't let them take your money , try your best , give a good amount of time but don't let them take your money , you have legal rights and always record your calls etc .

Terrible service, unprofessional and when asked to have a refund for their lack of availability and generally bad customer services I have been thrown between call lines and emails. The laser was pretty ineffective anyway, but more so when they cancelled appointments and then would not respond for months as I tried to rebook. The whole point is to work to a timeline so my money was essentially wasted.

Scammers. They take your money and then ghost you. Currently going through legal proceedings to get my money back

WARNING DO NOT USE THIS COMPANY- I am not the only person to write a similar review. Skinspace Reading have ceased trading and I suspect that the other branches will follow shortly if their customer care is anything to go by. I have 4 out of 6 laser treatments outstanding and despite phone call and emails no sign of a refund. They are not complying with their own refund policy on their website and nobody has responded to me. KEEP YOUR MONEY SAFE DO NOT USE THEM

Always get a great service from Dee! Highly recommended

Staff at both Reading site and London site good. Have been flexible with appointments even last minute

As always I had a great experience with Charlotte today. She is always friendly and very knowledgeable about the treatments provided. Makes you feel comfortable which is so important - thank you

Friendly staff, good service. Would recommend

Charlotte asked relevant questions and was very informative. She did a great job.

Keep well away from this company , there a scam company .Be warned that if you have any issues medically or need to cancel before treatment they will not give you your money back , they will make excuses and ignore your emails and blank your calls , the worst company I've ever dealt with ever , they are worse than criminals , please go to a different skin provider , this company are disgraceful

I had such a lovely experience at Skinspace Leeds. Charlotte was so professional from start to finish and made me feel completely comfortable and safe throughout my treatment. She took the time to explain everything properly, answered all of my questions, and made sure I felt at ease the whole time. I would definitely recommend Charlotte to anyone considering treatment😁

Great friendly staff. Dee was amazing super thorough and welcoming. I come here for laser and they are just the best. Never had a single issue.

I BOOKED A TREATMENT WHICH I HAD TO CANCEL AND I DID CANCEL IT WITHIN THE RIGHT TIMEFRAMES ITS BEEN 7 months THEY BLOKED ME ON INSTAGRAM AND EVERYWHERE NO ONE IS TAKING RESPONSABILITY THEY OWE ME 720 QUID BE CAREFUL WITH THIS COMPANYTHEY ARE ABSOLUTELY SELFISH AND DONT REALLY CARE ABOUT THEIR CUSTOMERS AS THEY KEEP IGNORING ME AND NOT GIVING ME MY MONEY BACK EVEN THO THEY ARE RICH

Hi everyone,

I have posted on here before about my experience.

I have made a FB "SkinSpace Refund Scam" groups/1791281718505968/

I believe there are enough of us to challenge SkinSpace legally due to a breach in Trading Standards and Consumer Rights Act.

I cannot claim back due to being out of the 180-day window and I know many of us are in the same boat. What they are doing is a total scam.

UPDATE

Following my previous review about Skinspace’s complete lack of everything following the Reading branch closure, Skinspace continued to ignore my emails after advising me my matter was with their management team under review.

I was sending an email once a week chasing them for an update, every response I received repeated that a refund is not in line with their T&Cs but that the case is with their management team for review and they will be in touch with me when they have an update.

I do not believe it is true that any management team is looking into my matter given my experience and the experience of others here, and have seen no evidence from Skinspace that my issue has been taken seriously.

I advised them that if I had not received my refund within 2 weeks time, I would make a formal complaint to Trading Standards and begin the chargeback process via my bank. This was a month ago I have still received no further response from them, so I did just that.

I have now successfully received a refund via the chargeback process with my bank. My bank advised Skinspace never did respond to their enquiry to provide any evidence contrary to my claim, and Skinspace’s bank returned my money without challenging it.

I would strongly recommend anyone in the same situation as me do the same, as you will get nowhere with the company themselves.

Again, awful company, please avoid at all costs.

I purchased 2 vouchers via groupon. The staff are incredibly rude, I was ignored for a month via emails and calls. Refused to give me an appointment date. And told me to get my money back via groupon. Would not recommend.