DO NOT ORDER IF YOU ARE IN THE USA Their website doesn't tell anything about it, but you'll pay for the delivery AND FedEx will send you duty and fee receipt. I paid $27 for the actual thing, $20... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Se mer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Se mer
Företaget har svarat
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Kontaktuppgifter
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,5
Medel
567 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
no recibi el producto
20 november 2023
Svar från SkinLovers
Hola Andrea,
Entendemos perfectamente su descontento con la situación.
Sin embargo, como mencionamos en el correo electrónico que le enviamos, estamos investigando la situación ya que el paquete aparece como entregado.
La empresa de servicios postales ya nos ha contestado y hemos enviado la respuesta a su correo electrónico.
Gracias,
Skinlovers
Productos entregados de manera segura
Productos entregados de manera segura, buenos y con llegada a su destino sin demora
4 december 2023
Svar från SkinLovers
Hola Yeimy,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
I'm sad to say that my order didn't…
I'm sad to say that my order didn't arrive yet so 😕 I didn't use the items 😕
27 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hello Ebtisam!
Please contact us by email so we can solve that situation directly with you. We can not find any order registered in your name.
Thanks,
Skinlovers
Svar från SkinLovers
Hello!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
I was sent a package that was used
I was sent a package that was used. The bottles had black smudges on the bottles and the smaller bottles were used. I sent pics and also reached out to your customer service and they declined to believe me. I’m never doing business with your company again!
15 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hello,
First of all, thank you for your review. It's always good to hear from our customers.
As we said in the email we sent you, all the products we send are new and never opened by us.
We did offer you an alternative, but you couldn't accept it.
We hope you have a better experience with us in the future.
The delivery is taking a while.
The delivery is taking a while.
I was expecting to receive it before Christmas but I did not receive my product yet. More than 3 weeks of waiting...
26 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hi Cristiani,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
I still haven’t received my order
I still haven’t received my order. It’s been a month
4 december 2023
Svar från SkinLovers
Hello Paula,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Packaging damaged
Hello,
I sent an email that one of the 4 bottles was damaged and is unusable. I requested a replacement or refund whatever is fine. My preference is replace the broken items.
Please let me know if I need to resend the pictures on delivery.
—-
Update January 6 2024
—-
After sending 4 emails, I still have not heard back. Skin lovers team please let me know if you need additional details to resolve the issue with broken bottles.
Thank you,
Sumeet
7 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hello Sumeet,
First of all thank you for the review.
Can you please send us the email again?
We can't not find any email from you. Our email is info@skinlovers.com
Thanks!
UPDATE: Hello Sumeet,
We have replied your email. Please chek your inbox! Thanks!
First timer...pleased with purchase
Thank you for the great selection of products, easy ordering, great prices, and fast shipping. Coming to the USA I was pleased that it only took 2 weeks. But I was even more excited that you carry my favorite Caudalie products at great prices. Will be shopping again very soon. Thank you!
30 november 2023
Svar från SkinLovers
Hello Monique,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope to receive your visit to our store a lot of times in the future.
Thanks!
Happy Customer
Product arrived in perfect condition, site was very easy and friendly, found what I was looking for in just a few clicks, the only downside was the transit time
21 november 2023
Svar från SkinLovers
Hello Luis,
Thank you so much for your order and for your review! We hope to receive your visit soon and a 5-star review too!
Received wrong products
Received wrong products, marketing products are not the same as the picture in the website (misleading the customer). Contact customer service didn’t resolve or give refund. End up keep few bottles of products that I don’t want. Waste of money.
11 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hi Diana,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, the product you received is the product you ordered. However, if you wish, you can return the products.
Kind regards,
Skinlovers
All products I ordered were shipped and…
All products I ordered were shipped and received on time with the best quality.
20 november 2023
Svar från SkinLovers
Hello Lyubov!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Fue buena mi experiencia
Fue buena mi experiencia, pero fueron muchos días que no me mandaban correo de seguimiento del pedido y por un momento pensé que me habían estafado, al final de todo mis productos llegaron bien y me encantaron 🤩
20 november 2023
Svar från SkinLovers
Hola Ashley,
Muchas gracias por su pedido y por sus palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros.
Svar från SkinLovers
Hola Mayra,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muy pronto!
Muchas gracias.
Svar från SkinLovers
Hello Bryant,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
I ordered a product and then you…
I ordered a product and then you cancelled it. I went on your website to reorder, but your site said I was not a valid member. However you are sending me this survey.
15 november 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hi Evanda,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks!
Serviço 5 estrelas
Todo o processo de comprar e recepção da encomenda foi eficiente e breve. Obrigado.
29 november 2023
Omdöme utan inbjudan
Svar från SkinLovers
Olá José!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
Excellent service.
3 november 2023
Svar från SkinLovers
Hello Adriana,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Soraia Robalo
Fiz um encomenda dia 24/11 e hoje 29/11 ainda não recebi a mesma. Hoje recebi uma e-mail por parte da skinlovers a pedir para avaliar algo que não me foi entregue. Já tentei contato via WhatsApp e telefone e não obtive qualquer resposta.
24 november 2023
Omdöme utan inbjudan
Svar från SkinLovers
Olá Soraia,
Lamentamos não ter conseguido corresponder às suas expectativas nesta ocasião.
Esforçamo-nos sempre por melhorar e aperfeiçoar a sua experiência de compra e não o poderíamos fazer sem os seus valiosos comentários.
Desfrute dos seus produtos!
Muito obrigado,
Skinlovers
Atendimento super minucioso e cuidado
Atendimento super minucioso e cuidado. Os produtos chegaram de um dia para o outro! Adorei 🥰
20 november 2023
Omdöme utan inbjudan
Svar från SkinLovers
Olá Jéssica,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.