DO NOT ORDER IF YOU ARE IN THE USA Their website doesn't tell anything about it, but you'll pay for the delivery AND FedEx will send you duty and fee receipt. I paid $27 for the actual thing, $20... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Se mer
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Se mer
Företaget har svarat
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Kontaktuppgifter
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Medel
566 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Didn’t receive the package
Didn’t receive the package. Got no help to get it. Will never do business with you again
29 mars 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hi khushboo,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, we are investigating the situation as the package is shown as delivery.
Thanks,
Skinlovers
I did not get the delivery yet
I did not get the delivery yet. It’s been almost a month. Could you please deliver the products or refund the money.
15 mars 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hello Elena,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue andthe package has arrived in its destination country, so it should be delivered in the next few days.
Thanks,
Skinlovers
I ordered tow products
I ordered tow products, i only received one, i sent email follow ups on this with no response!
14 mars 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hello Sara,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We have received your email and have already replied. Can you please check your inbox?
Thanks,
Skinlovers
La Roche Posay products are not real
La Roche Posay products are not real. They do not do returns and the products are counterfeit make your skin break out and do not look or smell like La Roche Posay.
14 februari 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hi Tia,
We are terribly sorry to hear about your experience. We can guarantee all our products are original and directly bought from the manufacteur.
Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
Experiência extremamente positiva
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites.
Além disso, a rapidez na entrega é algo que me impressionou positivamente. Após fazer a minha encomenda, os produtos chegaram a minha casa num prazo muito curto.
Outro ponto que gostaria de destacar é a simplicidade do processo de encomenda no site. Navegar pela plataforma e encontrar os produtos que eu precisava foi muito fácil, e o processo de finalização da compra foi rápido e descomplicado.
3 april 2024
Omdöme utan inbjudan
Svar från SkinLovers
Olá Rogério!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
On the offering on your website and on…
I am completely satisfied with the unit I purchased.
23 mars 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hi Thomas,
We are terribly sorry to hear about your experience.
Please reach out to us at info@skinlovers.com so we can solve this situation.
Thanks,
Skinlovers
[UPDATE]: Hello Thomas!
We're glad we could solve the situation! We hope you will buy with us again!
Ordering was easy
Ordering was easy, price was good. Wait time was longer than I expected but didn’t realise the product was coming from overseas. I gave 4 stars based on wait time, but overall a good experience.
10 mars 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hello Joanne!
We are sorry that we have not managed to meet all of your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Svar från SkinLovers
Hola Afrodita,
En primer lugar, gracias por publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros.
I have not recieve my product I order…
I have not recieve my product I order it and pay it more then 5 weeks ago
9 mars 2024
Omdöme utan inbjudan
Svar från SkinLovers
Hello Gabriel,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
It's taking too long to arrive
2 januari 2024
Svar från SkinLovers
Hello Lee,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and the package has already arrived in Houston so it should be delivered in the next few days.
Thanks,
Skinlovers
Wrong Type of Gel Sent
I ordered Skin Ceuticals Purifying Cleanser Gel 200ml. It has glycolic acid. Instead, I received Simply Clean Gel 195 ml. It has sulfonic acid.
28 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hello,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
good
It’s very easy to navigate through the checkout process.. however this time I could see a rise on the prices, they used to be lower. I’d love to see those great offers as in the past
28 december 2023
Svar från SkinLovers
Hello Kathia,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We hope to receive your visit to our store a lot of times in the future.
Thanks!
Preço excelente
11 december 2023
Svar från SkinLovers
Olá Euan,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
A minha encomenda veio errada
A minha encomenda veio errada . No site tem o produto 50ml e recebo em casa com 20ml. Agradeço que entrem em contacto comigo para resolver o assunto. Se fosse 20ml com o preço que paguei não faria a encomenda por encontrar o produto mais barato em outros sites. Aguardo resposta e ou contacto para resolver a situação . obrigada
12 januari 2024
Omdöme utan inbjudan
Svar från SkinLovers
Olá Susana,
Desde já agradecemos o seu comentário. Entramos já em contacto consigo e a situação está em resolução.
Desde já as nossas desculpas pela situação.
Svar från SkinLovers
Olá Jorge,
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
My product didn't arrive
My product didn't arrive
Update:March 7th, 2024
It still hasn't arrived, they keep blaming the reail service. This is a clearly a SCAM, because they deny to give me my money back.
Please do not buy in here!!
18 december 2023
Svar från SkinLovers
Hello Carmen,
First of all thank you for posting a review.
We are deeply sorry for all the delay, but as we said at the email we have send, the package will be returned to us due to insufficient address. But don't worry: as soon as the package arrives we will send the produtcs to you again.
Thanks,
Skinlovers
Svar från SkinLovers
Hello Stephen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
The La Roche Posay was unoriginal…
The La Roche Posay was unoriginal nothing like the original ones. All the serum was runny and has no smell the texture is nothing like La Roche Posay which I have been using it for a long time. Never buying anything from this website.
15 december 2023
Omdöme utan inbjudan
Svar från SkinLovers
Hello Fatme,
We are unable to find an order registered in your name so please contact us by email so we can solve that situation with you.
Thanks,
Skinlovers
Svar från SkinLovers
Hola Jessica,
En primer lugar, muchas gracias por su comentario.
Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros muy pronto.
no recibi el producto
20 november 2023
Svar från SkinLovers
Hola Andrea,
Entendemos perfectamente su descontento con la situación.
Sin embargo, como mencionamos en el correo electrónico que le enviamos, estamos investigando la situación ya que el paquete aparece como entregado.
La empresa de servicios postales ya nos ha contestado y hemos enviado la respuesta a su correo electrónico.
Gracias,
Skinlovers
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.