SIXT Australia Omdömen 365

Abysmal facilities and unprofessional service

I had an appalling experience at the SIXT Perth Domestic branch today, April 22nd. After a four-hour flight from Melbourne, my family—including two young children—was forced to endure a collection process that lasted an hour and 40 minutes. It was a failure from start to finish.
The issues were extensive:
• Extreme Wait Times & Understaffing: We arrived at 3:15 pm and were only second in the queue, yet it took one hour just to complete the paperwork. Only one staff member was working, and a queue of 11 people formed behind us during that hour.
• Logistical Failures: After finally finishing the administration, we were forced to wait an additional 40 minutes for the vehicle to actually be delivered. Incredibly, all 11 people who had been behind us in the queue received their vehicles and departed while we were still standing there. When I enquired, I was told our assigned car was 'dirty and being cleaned.' It is nonsensical to provision a car that isn't ready when other vehicles are clearly being processed.
• Unprofessional Staff Attitude: When I expressed my frustration, the staff member simply shrugged his shoulders and asked, 'What do you expect me to do?' He then further trivialized the delay by saying, 'You wait for takeaway, you wait for Ubers, so now you have to wait for this.' Comparing a professional car hire service to a fast-food transaction is insulting.
• Abysmal Facilities: The waiting conditions are a disgrace. In the Perth heat, there is absolutely nowhere to sit. While there is a water dispenser, there were no cups, leaving my children with no way to hydrate while standing in an unsheltered terminal area for over 100 minutes.
To spend nearly two hours standing in the heat with children, only to be met with dismissive and rude comments, is completely unacceptable. Avoid this branch if you value your time or expect basic professional courtesy.

As usual the hire process was seamless, the car park team did our contract on the spot to allow us to directly pick up in Cairns rather than need to go into the terminal to do this. The truck we hired was pretty clean and drove well. Condition of the truck was good and served our needs. The return process was also easy and quick. We rent from many operators and SixT have always been reasonable in costs, friendly staff and reliable vehicles.

Terrible company. Making false damage claims from insurance! Never to rent again with them ! Very dodgy company when it comes to claiming damage insurance. Be warn everyone and be careful with them

SCAM

I am extremely frustrated with my experience at SIXT.

I had fully prepaid and booked this reservation 2 months in advance, yet on the day of pick-up in Nuremberg, we were told for the first time that the car could not be driven into Budapest — something that was never disclosed anywhere in the booking, emails, or prior communication. If we had known, we would never have booked this.

We were then refused the vehicle entirely, with no alternative and no real help, and simply told to contact customer service ourselves. Our entire trip depended on this booking.

With no support, we had to arrange a last-minute train to Munich, causing stress, delays, and extra costs. At the Munich branch, we were forced into a walk-in booking, paying €2,462 for 4 days for a Volvo XC60 — compared to €1,830 for 10 days originally. The financial loss is obvious.

Customer service provided no meaningful assistance.

Absolutely unacceptable — I would not trust SIXT for important travel plans.

Hidden Trap in SIXT's "Zero Excess" – They Void Insurance Over Common Mistakes
If I could give zero stars, I would. I want to alert all international travelers about the deceptive practices at SIXT Toowoomba. I rented a vehicle with "No Deductible" (Zero Excess) protection, specifically paying extra for peace of mind.
I had a minor collision due to a momentary judgment error while adjusting to Australian driving conditions. Instead of providing the coverage I paid for, SIXT sent a formal notice claiming that because of this error, I had breached their terms and my entire insurance protection was VOID.
Immediately after, they issued a loss assessment demanding a staggering $14,893.90 AUD.
The issue is clear: If SIXT can void "Full Protection" for a standard traffic mistake, then the insurance they sell to tourists is a total scam. They take your premium for "protection" but abandon you and demand five-figure sums the moment an accident happens.
Wait, there's more: Their own Assessment Report initially showed a $0.00 Balance Outstanding, yet their claims department is still pursuing me for the full amount!
I am currently disputing this through the AFCA (Australian Financial Complaints Authority). Tourists, please be extremely careful—at SIXT Toowoomba, your "Full Insurance" might mean nothing when you actually need it.

The original car we hired needed to be replaced half way through our road trip south of Perth. Sixt responded well and had a vehicle shipped to our location which we appreciated. We were guaranteed that our rental agreement would be updated, however, a few days after returning the vehicle we were issued an infringement notice email which was for a period prior to taking possession of the new vehicle. Despite our efforts to contact sixt immediately to advise them of their error, we were charged the admin fee and our details were provided the the state authority to issue the fine to us. I was unable to speak to a customer service officer, the phone cut off after 5 mins wait time, so could only communicate via email. I have emailed sixt advising them of our dissatisfaction with their service with not one response provided.

Thieves plain and simple. I have NZ$250 owing to me and NZ$1,108.74. I have used this company twice and both these amounts are from the two separate transactions.

Neither have been returned in over 6 weeks despite the company stating it would be within days, many emails from me and phone calls.
They lie, they pass the buck and the ignore. RIP OFF, use someone else.

Be careful, if you are booking and paying for a vehicle upfront to hire in Australia, their website might display in USD (even though you don't even live in US) despite other sites being able to automatically quote in local currency (converted for better consumer experience), and it's not clear that they are displaying in USD, which is misleading. Their customer service via email is very slow and uncooperative and they will harshly enforce not refunding the full amount if you don't cancel on their website within a 24 hour window ... emailing them to query any discrepancy first clearly doesn't count. This is not how a customer-friendly company does business.

Due to delays I could not pick up the car I had rent at Perth in time. The next morning, early, I phoned Sixt what to do. They told me that if you want to pick up a car a day late they consider that as a 'no-show' and that the contract is cancelled. So I lost almost 400 euro! They advised me to go to the office at the airport, to figure out what they possibly could do for me. I went there, and they told me that the car I had hired was not available anymore. Not very likely, because only a night had passed. They only had a very big car, for 7 persons (I travelled with just 2, needed a small car). And because it was so big I had to pay 120 euro extra. I felt swindled, but had no time to look for alternatives.
I wrote a week later a review on google reviews, gave one star, because this is no way you should treat a customer. They responded, if I gave my rental number they promised to find a solution for this matter. That is already four weeks ago, and I did not hear anything from Sixt. Very bad service, no respect, too.

Very bad experience for us. We rented a car and the staff persuaded us to take full insurance so that it will cover for all accidents. We took full insurance. Unfortunately we met with an accident. On return of the car, the Sixt staff reassured us that all repair costs will be covered. A week later we received a letter saying we have to pay the full cost. I requested for a re-review, which they declined. Do not trust Sixt. I will never recommend them to anyone.

I booked a utility four-wheel drive with Sixt yesterday to pick up today (31/3/2026). I was planning to do work moving equipment as part of an urgent job.
Around an hour and a half before the pickup time, I received a call to say there were no utes available. Sorry.
How can a company not know what stock they have!! Was there another customer who they preferred or is SIXT just incompetent?
Now I need to ring to say I cannot do the job. Thanks SIXT.

Visited today to get my hire car at the paramatta road concord business. Very polite professional customer service by staff member Surina. All information was easy to understand and I would recommend getting a vehicle from there.

We had a positive experience using SIXT while we were on holiday in Australia. We picked up our rental car in Melbourne city centre, and dropped it off 9 days later at Avalon airport. SIXT staff were friendly and helpful. Car worked as required. Drop off was very easy. I would happily use SIXT Australia again.

Literally the worst
I’m not an unreasonable person but this customer service is not even real. We paid ahead of time to rent a car for a day and becuase we didn’t arrive on time even though we already paid for the full day, they hired out the car to someone else and kept the entire amount of money we paid?? The girl then tells me if you booked a hotel you’d have to get there on time too and i’m like ? if i book a hotel they don’t just give my room away after I pay for it and i also don’t pay until im there what kind of excuse is that? Atleast give us the money back if this is what your company is like but they also refused.
Probably the most corrupt thing i’ve seen in real time this company disgusts me, do not even bother.

“I had an extremely disappointing experience with SIXT. When we picked up the car, it was pouring rain, and we immediately noticed the back lights weren’t working. After returning to the desk, they gave us a replacement car. However, once we got to our destination, we found the reverse lights on the right side still weren’t working, and there was a car seat left in the vehicle, which meant we couldn’t safely put our children in. Despite calling them four times today, we received no response until the last call, when they told us we had to bring the car back for them to fix it. This is completely unacceptable—this was not our fault, and we should not be responsible for the return. I would strongly advise against renting from them. So very disappointed . Do not use this company

Rented a car for 43 days . Was not told that they charge 28 days at a time . Ended up going overdrawn and almost cancelled my debit card and froze my account because I could not recognise the transaction. Very very poor , they should tell you at the very least what the total payment is going to be , and that it will be over 2 payments rather than just having you pay half and then surprising you with the other half from a different debit name.
Very very upset ,embarrassed at being overdrawn and will not be using them again

Sixt did not make it clear which terminal at Brisbane Airport I should pick up my hire car from. They assumed it was the domestic terminal given that I didn't specify a flight number.

As a result, I wasted 30 minutes queuing up at the wrong terminal only to be redirected to the domestic terminal which entailed a bus transfer.

The agent at the domestic terminal said that this was a common occurrence but management were not doing anything about it (my suggestion was that the confirmation email should specify the terminal).

Complaints to two different Sixt Australia email addresses went unanswered despite chasers.

They are cheaper than the others. They have a phone line manned by real people. And they are happy to be flexible when the airline stuffs up your flights.

Worst hire experience ever. They charged me twice taking my account into overdraft and the way they dealt with it was terrible. That's the way the system work, Nathan tells me if I would only listen I would understand. I understand it's just wrong. Terrible experience