I bought an A Class in early May. It had a few thousand miles on the clock. I was the first private owner. Everything went wrong and in the first few weeks I returned 3 times with problems. Then my car was taken in for new electrics. Mercedes Cardiff still have it several months later, now July 22nd. Most of my emails go unanswered, except by the Sales Manager, who continues to apologise and ask me to be patient. I am on my 3rd loan car. I am appalled that this has happened.
It is now July 30th. No one has contacted me. My car is probably dumped in a corner of the work shop while Mercedes tries to forget this unfortunate experience

Purchasing this vehicle was an easy choice as it met all my requirements. The service was good and all my questions were answered clearly.
The first few days have justified the choice and I look forward to enjoying many more of pleasant motoring.

Connor was professional, attentive and knowledgeable throughout our experience of buying the car we wanted. Made the process so much less complicated than the experience we’ve had with other dealerships. Highly recommended.

Andrew at BYD was fantastic, he went above and beyond to provide information of BYD and what car would be most suitable to my needs. It’s our first part electric car so we were blind but he filled us with confidence and we agreed to the sale thanks to his great offer making sure our budget was matched. Collection of car went very smoothly and extra added touch of a red bow on collection was lovely. Everyone at BYD Cardiff has been great with the transition into my new vehicle and the part exchange. Thank you BYD - I am now team BYD thanks to your service.

Poor vehicle preparation. Collection was arranged for and vehicle outside on arrival. An hour later we were told it was ready to find it had moved and placed on charge, now at 55-60%. The vehicle should have been ready to go. Looking inside, there were plastic zip bags left inside on the seat and in the glove box, soft plastic light anti scratch covers still fitted, that should have been removed. Car was dusty and water marks all over the outside and the inside dash was filthy with a brown dust all over it. Same brown dust all under the bonnet and the screen wash was at its lowest just covering the pump. I wonder if the PDI was completed as there were still stickers on the wheels. Staff however were friendly enough and offered to go through the controls, which I declined.

Excellent service from ordering to collection.

Very professional and friendly staff.
Good offer and very good car.

Be more efficient as financial documents still haven’t been sent to me

Adam was really good, clear knowledgeable and explained everything. It was very straight forward and the car is amazing.

Everyone was very helpful and explained everything thoroughly. They 'phoned me up a couple of days after I purchased the vehicle to ask if I had any queries. I have already recommended them to my brother-in-law who is looking for a vehicle.

The order and collection went very well, but a fault has occurred with the car and I have chatted to a bot and emailed. After two weeks, no appointment has been made to rectify the situation. Somebody needs to sort out customer services.

All members of staff are very friendly, helpful, and professional. They answered all my questions and made the whole process easy. I felt comfortable and well taken care of. I’m really happy with their service and would recommend them to anyone. Great job!

Caz was great from start to handover! Everything was very smooth. Absolutely love my Atto 3. Thank you Caz and to the team at BYD!

Worst new car experience ever. Arrived to collect my vehicle and discovered the wrong number plates had been fitted. Being a Sunday I was told they were in the parts department which was locked and they did not have access. New plates were to be made only to find out they didn't know the password to the computer. After a 2hr delay, finally drove off in my new car. I queried if the car had been registered in the wrong plates and was assured it was just a fitting error and not to worry. My log book arrived 2 days later and I discovered I had been driving around in a car that was not registered with the DVLA on the number plates fitted to it and also not taxed in the number plates fitted to it. The after sales experience with BYD was nothing short of a shambles, one excuse after another. Only 1 person seemed to know what they were doing. After 3 weeks of administrative pain, I finally decided enough was enough and returned the vehicle and obtained a refund. Will not be returning.

Excellent service, ordered my Byd at the end of Feb and picked up on the 25th march.
Did have issues with the internets and the app for the car but one phone call to them and was sorted out in a day. Deff worth checking out Byd sinclair

Excellent experience from start to finish. Adam and Andrew were very knowledgeable and took the time to go through everything with us.

Adam and andrew made the experience very enjoyable. Very straightforward

Bought My CLA and had brilliant customer service, especially with Ryan Sullivan who I dealt with throughout. Very professional and there to help with anything. Brilliant Salesman.