A very high standard of customer service. They dealt with replacing my father’s almost new Audi A5 Avant after a critical failure in a very professional, pragmatic and empathetic manner. A big thanks... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill. He toke a look at the two scratches on front of our brand new d... Se mer
I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away. I collected it a few days later and... Se mer
From start to finish Martin was excellent from his first email right through to answering my calls and sorting out my Audi Q3 Sportback. I'm really happy with the car and it's growing on me day by day... Se mer
Företaget har svarat
Företagsinformation
Om Sinclair Group - Bridgend Audi
Skrivet av företaget
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Kontaktuppgifter
Tremain Road, CF31 2TZ, Bridgend, Wales, Storbritannien
- 01656 602211
4,6
Utmärkt
177 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 74 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service as always.
26 september 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your kind words! We pride ourselves on providing top-notch customer service and it means a lot to hear that we are meeting your expectations. We appreciate your continued support!
Svar från Sinclair Group - Bridgend Audi
Thank you for your kind words! It's great to hear that our team provided excellent, friendly, and professional service. We appreciate your feedback and hope to see you again soon!
Svar från Sinclair Group - Bridgend Audi
Thank you so much for taking the time to leave us a review, James! We are thrilled to hear that our team was able to provide efficient, helpful, and informative service. We truly appreciate your support and look forward to continuing to serve you.
Excellent service as usual I’ve been…
Excellent service as usual I’ve been using sinclaires for 27 years between merc and Audi and would not deal with any other dealership 🥰🥰
12 september 2025
Svar från Sinclair Group - Bridgend Audi
Thank you so much for your loyalty and support for the past 27 years! We are always thrilled to provide top-notch service for our customers and we look forward to many more years of serving you and your vehicle needs.
Outstanding service
Outstanding service, I’ve used Sinclair Audi for about 10 years now and the service has always been exceptional from the sales team, front of house staff, service team, everyone, and this time was no different. I am delighted with my purchase and the team could not have done more to accommodate my needs, I highly recommend Sinclair garage’s.
12 september 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for being a loyal customer for 10 years! We are thrilled to hear that our team consistently provides exceptional service. It was our pleasure to accommodate your needs and we appreciate your recommendation. Happy driving in your new Audi!
New vehicle from Bridgend Audi
Bridgend Audi make purchasing a vehicle a pleasure. They are always welcoming and happy to advise no matter how trivial the query is.
3 september 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for the kind words, we strive to make the car-buying experience enjoyable and stress-free for all our customers. We look forward to seeing you again.
Great help to choose the right car
2 september 2025
Svar från Sinclair Group - Bridgend Audi
Thank you so much for your positive feedback! We are thrilled to hear that our team was able to assist you in finding the perfect car. We appreciate your business and look forward to seeing you again. Happy driving!
Great customer service
Ease of sale and great handover with advice about the car.
Used Audi Bridgend for the last 10years as best customer service I have had.
3 september 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your kind words! We are thrilled to have provided you with a seamless car-buying experience and appreciate your loyalty over the last decade. Our team strives to give the best customer service, and we are glad to have exceeded your expectations.
I recently purchased an Audi Q2 and had…
I recently purchased an Audi Q2 and had the pleasure of dealing with Hywel throughout the process. From the very first conversation, he was lovely, approachable, and incredibly knowledgeable about the car and the brand. He took the time to understand what I was looking for and guided me through the options without ever being pushy, which made the whole experience relaxed and enjoyable.
Hywel went above and beyond to make sure everything was seamless, from the test drive through to the final handover. I couldn’t be happier with both the service and the car itself.
If you’re considering an Audi, I would highly recommend speaking to Hywel – he made what could have been a stressful process an absolute pleasure.
29 augusti 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for choosing Audi and for your kind words about Hywel! We strive to make car buying a stress-free and enjoyable experience for our customers. We are so glad to hear that Hywel was able to provide you with excellent service and help you find the perfect car. We appreciate your recommendation and hope you enjoy your new Audi Q2. Happy driving!
Very attentive and very knowledgeable…
Very attentive and very knowledgeable and helpful. Couldn’t do enough for me and made me feel at ease that I could ask the questions knowing I would get all the answers.
18 augusti 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your kind feedback. We’re so pleased to hear you felt well supported and at ease during your visit, and that our team could answer all your questions. We really appreciate your comments and look forward to welcoming you again.
Refreshing and Professional
Hywel has been fantastic from start to finish. No fuss and got us a new car within a week. We had previously used a rival company before Audi and the service was shocking. I’m so glad there are still genuine car dealerships who are friendly, professional and approachable such as Audi Bridgend and Hywel.
17 augusti 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your lovely feedback. We’re delighted to hear Hywel made the process so straightforward and that you had such a positive experience with us at Sinclair Audi, Bridgend. Your comments will be shared with Hywel and the team — we really appreciate your recommendation and look forward to seeing you again.
What a disgrace of a company totally…
What a disgrace of a company totally unhelpful salesman lied to get his sale and the Sales Manager how rude and sarcastic on the phone , they got the car wrong told me it was the same as my old one now trying to get out of it and never mentioned the £99 until day of collection , don’t want to change the vehicle yet there mistake to cover the salespersons backside would never recommend and wouldn’t buy a vehicle from Audi Bridgend again disgrace now they got the sale they don’t care am unhappy and they ain’t bothered avoid avoid avoid , they also never mentioned the extra tax I had to pay refused to give me a refund on it and been trying to change this vehicle over 2 weeks with no communication only e mail to say they will look into I have contacted trading standards a solicitor and also the motor Ombudsman they are covering there backsides and I want this vehicle changing ! Martin Nixon was the salesperson and Stuart price the so called sarcastic Sales Manager !Disgusted
31 juli 2025
Omdöme utan inbjudan
Svar från Sinclair Group - Bridgend Audi
Thank you for your review. We are sorry to hear about your concerns. Your complaint is being handled through our formal process, and a copy of our policy has been shared with you. We will remain in contact with you directly as this is looked into.
Perfect
Purchased an Audi A5 coupe recently from
Audi Bridgend . I must say it was an extremely good experience. The sales exec I dealt with ( Hywel ) was excellent and even came to work during his holiday to do the handover.
Car is amazing and I would highly recommend this company .
2 augusti 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for sharing your experience. We’re so pleased to hear Hywel went the extra mile to make your handover special and that you’re enjoying your new Audi A5. We really appreciate your recommendation and look forward to welcoming you again in the future.
Svar från Sinclair Group - Bridgend Audi
Thank you for your feedback. We’re glad to hear Nick was able to assist you, we’ll be sure to share your comments with him.
A place of excellence
Yet again buying another new car from Bridgend Sinclair Audi was an extremely pleasant, seamless experience. Being, I suppose, old fashioned if I don’t feel comfortable with the salesperson I walk away even if it is not the sensible, financial thing to do. I have bought many new cars from Sinclair Audi and Martin, Sales Executive, and I have had a lot of laughs along each and every purchase. First class service in all their departments.
2 augusti 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback and for choosing us again for your new car. We’re delighted to hear Martin and the team have made each of your experiences so enjoyable and seamless. Your loyalty and trust mean a lot to us, and we look forward to welcoming you back.
Easy and straightforward purchase
Easy and straightforward purchase. Good comms and great delivery to our home.
19 juli 2025
Svar från Sinclair Group - Bridgend Audi
Thank you so much for your kind feedback! We're delighted to hear that you found the purchase process easy and straightforward, and that the communication and home delivery met your expectations.
Enjoy your new Audi, and please don’t hesitate to reach out if we can help with anything in the future.
Poor communication and after sales
Poor communication and after sales. Needed to call out recovery services two days after purchase of car.
18 juli 2025
Svar från Sinclair Group - Bridgend Audi
We’re very sorry to hear about the issues you've experienced so soon after your purchase. This is not the standard of service we aim to provide, and we understand how frustrating this must have been.
Please contact us at bridgendaudi@sinclairgroup.co.uk so we can look into the matter further.
Bridgend Audi
Great service throughout. Had to take the car back in for an issue with the light and was handled excellently by the service and the sales team
18 juli 2025
Svar från Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're glad to hear you had a great experience with us, and we appreciate your patience when you had to bring the car back in. It’s great to know our service and sales teams were able to assist you promptly and effectively. We're always here if you need anything in the future!
Audi A5
Great Service from both Cameron and Stuart, following on from a small
Hiccup with delivery date. Would definitely use again
26 juni 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your kind words! We're glad Cameron and Stuart were able to support you, even with the slight delivery delay. We really appreciate your understanding and look forward to seeing you again!
Great experience as always..I'm on my…
Great experience as always..I'm on my 3rd car from audi and always have a great experience. James was helpful and great advice
2 juli 2025
Svar från Sinclair Group - Bridgend Audi
Thank you for your continued loyalty! We're so pleased to hear you've had another great experience with us. We'll be sure to pass your kind words on to James!
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