Shoplet Omdömen 1 733

The customer service agent was a bit slow in her response to me. Your website is horrible and did not tell me that I had to add a billing address first. Do better please.

Quality product at a good price. This is a repeat purchase of the product, which was easily done via the website. Previous delivery was done in a timely manner.

Ughh, had to try like 3 time for the order to go thrrough. It gave the option to use paypal as a payment option but would not work.

No hassle check out experience with competitive pricing!

Canceled my purchase without notifying me while still sending delivery updates

We purchased 2 Fellowes LX22M shredders on 7/10/23. One sensor wasn't working, and the other was broken. Emailed documentation to Fellows, rep responded, "...receipt shows you purchased LX22M but you received LX190. Contact Amazon for a refund/replacement." I contacted the seller and was sent 2 shipping labels. We shipped them back 7/20/23. We were refunded for 1, I sent a message on Amazon to the seller. This is the response I received on 8/24/23, "Thank you for your patience. We would like to let you know that we are still working on this case. We have requested the warehouse to check their inventory as both return labels show delivered.
We'll get back to you once we get more updates.
Thank you for understanding. Have a great day!
Kind regards, Gene G. Shoplet.com
The Customer Advocate Group."
Both labels were delivered, it's not my fault that their warehouse isn't showing the correct inventory. Plus, they sent the wrong model so which model are they looking for?... To date, 11/6/2023 we still have not received a refund and I can no longer review the seller on Amazon.

I ordered 2 cases of copy paper at 4:15 in the afternoon and it was delivered the next day! Even better, Shoplet.com has the best price for the brand of paper we use.

I ordered stickers in a specific color. The order arrived, completely wrong color in the package. I double check to ensure that I didn't make the mistake, and I didn't. I immediately contact customer service, explain the issue. They say they'll get back to me. A day later, they say they didnt have the color that I ordered, and just sent these wrong-ones anyway. I told them this won't work, we need a return. 2 days later I get a return label.. its for a UPS shipment. I reply to them that we can't work with UPS as we're rural and the closest UPS store closed. The nearest was 30ish miles away. Nor response for 2 days. Then I file another return, a fresh return explaining that we need a USPS label not a UPS label.. no response. 2 days after that I get a response telling me to look for the UPS label they attached. Suffice to say I would up driving 60+ miles (round trip) to make this return to the worst possible customer service. Shameful waste of my time and resources.

I order from Amazon and I am always missing items when it comes to SHOPLET the party shipping the items. I am always having a problem with SHOPLET.
Everytime, I have to inquire about what happen to my Items, NEVER FAILS!!!!!

Horrible company!! Buy from someone else, this company is not worth it. They are not honorable and screw people over.

The worst experience. Ordered 10 units of a product, only received 1.
When contacted customer service they said they could not do anything about this but that I could return the 1 product but to keep in mind they would charge 25% restocking fee.

Whenever I order a wet product it leaks, and I have to call for a replacement, which they usually don't do. They usually make you send the item back for a refund then you have to reorder it. I ordered ajax soap and they both leaked. They actually wanted me to send it back for a refund. I told them no, its going to make a huge mess for ups and that's not right. So now I have to wait 2 weeks for a replacement. The prices are good, but not when you have to go through all this for a replacement.

Quick shipping. Product exactly as advertised. Not sure how I stumbled upon this site/company but thankful I did. Will be ordering all my office furniture from them going forward.

I purchased a Hon ComfTask chair from Shoplet on 7/5/23. It arrived with no assembly instructions, so I asked for some. Meanwhile, I was able to to put the chair together - it was simple. The instructions finally arrived some weeks later. The chair's pneumatic seat lift is defective. I was able to lower the seat (with help from a Hon customer service rep), but once I did, it would not rise up - period. The Hon representative advised me to file a warranty and told me Hon would not require a return of this particular chair. Because I purchased it through Amazon, that was where I first reported the problem. I was eventually directed to report the problem to the supplier - Shoplet. This all took time. From that point on I was in contact with Shoplet. I went round and round with their customer service and always replied to their emails thru their reply box and was told they would get back to me. I waited patiently for weeks on several - eating up more time. Sometimes they actually did, but heir replies never addressed the problem I was reporting - it was like they never even read them. Of course, I have not been able to work on this everyday, as, to my dismay, it's been very time consuming. I was instructed to return the chair in the shipping box. This I was unable to do as the base was now permanently attached to the seat and would not fit in the box. Now they say I've exceeded their 30 day return window, that they only have a couple emails and that my first request for the instructions on 9/17 was their only complaint received before the 30 day cutoff. I am beyond frustrated.They finally offered a replacement if I could provide photos. I would never buy anything from this supplier again. I just want a refund.

I would leave zero stars if I could. I hope that someone reads this before they decide to make a purchase from Shoplet. I placed an order that totaled over $3400 on June 14, 2023. I ordered 18 items, and only 15 shipped. I called the company to follow up on the items, and was continuously told to give it a few more days because the items were still in transit. Needless to say, they never showed up. I was told on numerous occasions that my credit was approved and I would see it within 24 to 48 hours. Today, 3 months later, I was told that the credit was denied because I was 1 day past the 7 day window, even though their customer service people told me to give the items more time to arrive. I have been waiting, and calling customer service, receiving a complete scam runaround for over 3 months. The shipping error that is crystal clear. There is hands down one of the worst companies I have ever dealt with. Still no refund.

I have ordered from shoplet for over 10 years or more. And never had a promblem until now. The Manager Neslie is very rude! Every morning for the last 2 weeks I have had to argue with her and other people at Shoplet
. I ordered 100 Fel12770. Customer received 87 short 13.I had already paid for the order. We have been going back and forth1 to 5 times a day about the 13 short.Shople sent me tracking I tracked they received 4 from one compnay and were short ship 13
This going to be an everyday thing until I get the creidit. I sent them the packing slips of what they received and she is still not understanding they are shipped. I will never order from SHOPle again. I sell to major hospitals . And the hospital and I am not going to lie about a shipment of 13. My orders are not small they are large quantity. Neslie is the worst manager. The solution is not getting solved. Don't but from Shoplet they will not take care of the promblem causing me to spend my day over and over for the credit. I had to do all the work. Problem still not solved! Every day for 2 weeks I have been trying to
still not solved. Nelsie gives me the run around everyday!!