Shopdisney Omdömen 

If I could leave no stars I would. It’s like they just don’t care about their customers anymore or the magic their products give to children. Half my order never got dispatched. Apparently a problem with address but no communication, and how were they able to Dispatch some of it? Not even an apology. Not the first time either there has been an issue so unfortunately it’s easier just not to shop with them anymore.

I RETURNED THE PARCEL BEFORE ONE MONTH AND STILL WAITING FOR MY REFUND .I SEND THEM TOO MNY EMAILS BUT NO APPROPRIATE RESPONSE THEY SAY WE ARE WORKING ON IT. NEVER SHOP FROM THIS WEBSITE BECAUSE THEY DONT HAVE PROPER AND APPROPRIATE CUSTOMER SUPPORT . NEVER ORDER FROM THEM . ACCORDING TO ME THIS IS FRAUDT AND CHEATER. BECAUSE NO ONLINE WEBSITE NEEDS ONE MONTH FOR REFUND THIS ARE SCAMERS AND CHEATERS.

DO NOT SHOP HERE
Ordered over two weeks ago, half the order arrived. They cannot look into why the other part of order hasn’t arrived, know when it will arrive or do anything to help. No offer of assistance, customer service don’t care. Avoid ordering with them if you want your order or refund

Placed an order on 10/08, due to be delivered on 17/08 but didn’t get shipped until 22/08. Tracking was showing as expected for 48 hours and it has now been delayed. Item was cancelled from my order without informing me, despite being assured that my order would be shipped in full. Still awaiting a refund. Customer services very unhelpful and only willing to give a free delivery code for the ‘inconvenience’.

I bought an item from shopdisney, it didn't arrive as you all know Evri loses parcels, proof of delivery wasn't even a photo of the package itself but a photo of my building's mailroom. I called shopdisney twice, they said they'll get back to me, yet they didn't. I was on holiday for a month after that, came back to the UK, still no response from them. So I called again, they said they'll investigate (finally!). After a week, they told me that it is deemed lost by the courier. They indicate that they will send me a refund, but they just need head office approval. That's where the problem starts, I asked how long it'll take, they said 3 business days, usually it's sooner. And yet after 3 business days, they didn't send me a refund or called me back. So I called, and the Customer service agent Dora who took my call was EXTREMELY RUDE! Not only did she not resolve my problem, she also told me that there's nothing I can do but wait, she wouldn't even tell me why it's taking that long. At one point she was yelling at me... I can't believe this kind of customer service is happening with Disney... Until this day, 2 months after I placed the order, I'm still waiting for my refund...

Update
Today is September the 11th, I've been dealing with this order since May. Four months!! ShopDisney still haven't send me a refund for the missing item, all because they chose the wrong courier to handle their parcel at the first place. Evri or whatever they call themselves these days losses parcels! No signature on arrival. Photo was a quick photo of a door, you can't even see the parcel in the photo. And yet, shopdisney kept saying they need to investigate, they need head office approval. Ghosted me for weeks, and finally said they have issued a refund. And yet, another month went by since the refund confirmation, and I'm still waiting! You are selling children toy, how can a company that sells children toy create such a painful experience for customer who did nothing wrong but purchase an item from your website!? Whole experience was ridiculous and disappointing

I placed an order on 25th of June. Paid for next day delivery, then had a notification from Evri!

Unbelievable that they would use Evri in the first place. This company has yet to deliver a parcel successfully to my address.

Still waiting for a resolution after many calls and emails to the CS team. I keep being told that I need to wait for Head office to respond. HO we’re contacted on Sunday, it’s now Thursday.

It’s no wonder that customers prefer to shop on Amazon, even if they need to pay slightly more. They don’t keep their customers waiting because of cost saving exercise which is using the worst courier in the country.

Who knows if I’ll get my order. I can’t even get a sensible resolution out of any of their CS robots.

Purchased 2 clothes at Shop Disney first time. it wasn’t good experience.
Clothes runs way too big more than their size chart…. I measured myself to ensure order my size correctly but it didn’t work.

Now I need to return this. They charge $15AU for return cost also they use DHL, DHL shipping point is only near airport…. The hardest return process I’ve ever seen.
I won’t purchase from them again. So disappointed Disney!

I have been shopping with Disney for many years and I have had nothing but brilliant service from them. I have had a couple of issues with regards to delivery in the past but every time I have contacted customer service they have been nothing but helpful. They are always quick and efficient with any emails I have sent. All the team I have spoke to have been polite and understanding. Overall always a magical experience.

Where do I start? If id known Disney used Evri as their courier I wouldn't have bothered ordering. Ordered gifts for my daughter, were supposed to deliver 2 days after i ordered, Evri sent a time slot, unfortunately I wasn't going to be in so diverted the parcel 3 mins down the rd.
That's when the problems started, 14 days later after 4 phone calls and emails, no parcel.
The Disney staff at guest relations are lovely , but unfortunately the courier they've chosen to work with is horrendous and i would guess is outright stealing from them, you cant "loose" that many parcels.
Parcel has been sent out again as replacement ( lets see if i get this one) I'm sure Evri know it will just be replaced which is why they don't bother.

Wont ever order again while they use Evri.

Listen to your customers Shop Disney !!!!!!

April 18th I ordered personalised items from the Disney UK store for my two granddaughters, both of whom have birthdays in mid and late May. Delivery was given as being on April 25th- so plenty of time. At the start of May my daughter, to whom the parcels were due to be delivered, let me know they had still to arrive. I checked the Disney website and there was no indication of what had happened. I emailed, together with a screenshot of their confirmation of order email. I got a standard reply. A few days later, still nothing so I phoned Disney. “We can’t tell you what happened because we don’t have access to the financial department, and we can’t find the order. Try again in a few days”. I did. Still nothing. Nobody could tell me a thing. Nobody had told me that my order had been cancelled. Nobody could tell me why. After much discussion I decided to reorder the gifts, but there was no time to get the personalisation done. The agent on the phone agreed to give me a code for Express Delivery for free.
I reordered and put in the delivery code which was accepted. I received a confirmation email. But that email had my daughter’s name at the top of the billing address (the delivery address was correct and had her name at the top, too. As it should have done). As I had paid with credit card I was concerned that the payment would not go through as it had the incorrect name. I also noted that the delivery charge (which should have been zero because of the code I’d been given) was reinstated. I phoned again. I was told that at their end the billing address had my name at the top. As for the delivery charge- nothing they could do their end to change that. The agent suggested he cancel the order and I do it again, when he assured me it would work. I agreed.
In the meantime, I had two emails from a previous agent with whom I had spoken- both emails contained nothing except my mobile phone number.
I later checked my credit card. It had been debited twice. I phoned Disney. Again. The replacement order, which the agent said he would cancel, had not been cancelled. It had gone into the system and it was too late to do anything. Nobody had told me.
So I now had the first order (the personalised items) cancelled- which nobody told me had happened. And the replacement, which should have been cancelled, not cancelled. And nobody told me. I was left with two orders- exactly the same items being “in the system”, neither had the free delivery, both charged to my credit card and nobody at Disney could do anything about it. The only solution, I was told, was to refuse delivery. However, my daughter and her husband both work. So if they were at work when the delivery was left, they couldn’t refuse it.
The above is the “short version”. My phone log shows I made 6 calls to Disney in the last couple of days. I cannot bear to look at the number of emails.
Two deliveries were made and left. I have paid for two lots of (the same) birthday presents for my granddaughters. I will never buy any Disney product again.

I am a huge Disney fan. I visit their parks as an adult with no children regularly and what I love is their attention to detail, everything is made so special and the service is usually always top notch bar the odd occasion. I have never shopped online at shopdisney until this past week and I have to say, whilst the products I received are excellent, the service just felt very lacklustre for Disney. My order was split into 2 deliveries which arrived at different times despite paying for express shipping. There was no note of this on the site or in my order confirmation. Part of my order was clothing and it arrived with no protection just shoved into a plastic mailing bag. I'm all for reducing unnecessary packaging, especially plastic, but this just felt cheap and not very Disney and there are ways to incorporate eco friendly packaging whilst staying on brand. In all fairness it definitely wasn't the worst experience but it took the shine off Disney and I think I'll wait until I'm next in one of the parks or visit a physical Disney Store to buy any more merchandise.

Ordered for my granddaughters birthday and paid for express delivery.
Today was the day it was to be delivered.
Hasn't even left the Warehouse yet.
Phoned to be told they will escalate but no idea when they will deliver.
So now going to have an upset 4 year old and £80 out of pocket.
Absolute useless 😒

Always a great service with ShopDisney. Products are always of really good quality. Any issues are always promptly resolved.

I really don't understand why there are so many negative reviews. My shopping experience was absolutely perfect. The website experience was seamless and the range of products were excellent. Delivery was quick and efficient and the quality of all products purchased was amazing. I would definitely buy from here again & will recommend to others.

U r a fake company cheating the customer hard earned money I paid rs 400 for a peacock show piece more than a month I have not received for cheating others u will post the product and price collect from people and runaway

Never order from here! We ordered from here on the 15th and was expecting it to arrive after christmas. However, got an email saying it was shipped on the 17th. Everi kept changing the date until one day the date stayed the same but with not updates on when it would be delivered. Took over a month to get a refund as when we asked about it they said the items were no longer in stock. Don't buy from here simply because you won't get your order...

Placed my order 29th of December, now I didn't expect this to arrive quickly due to the time of year. But it's now the 20th of January and part of my order has mysteriously disappeared. Took me almost two weeks to get any replacements sent out.
Guest service just isn't what it used to be. Evri is a terrible courier service and packages are constantly getting lost. This isn't the first time and it won't be the last.
With all of the above and the drastically inflated prices, think I'll just give it a miss from now on. Not worth the time, money or stress

As others have stated ..... SHOCKING service from Disney .... Only 3 items of my 14 ordered arrived in a completely sealed box .... 11 items have seemingly managed too magically DISAPPEAR from this sealed box with Disney at a loss to explain how .... Allegedly being looked into by head office for over 2 months now HOWEVER no contact with ANY sort of explanation whatsoever....
Really DISGRACEFUL SERVICE.... but your loss as I will NEVER shop with your company again.

On 30th December I ordered a limited edition doll and paid for next day delivery. The package did not arrive the next day and I have had no tracking updates since 31st December. I contacted Disney and they weren't particularly helpful, they said it would take up to 72 hours to look into it with the couriers. To me that is not good enough, the item I purchased is now out of stock so they won't be able to replace it if the parcel has gone missing. I am gutted as it was something I desperately wanted and I would expect better, faster investigations into where the parcel has gone. It makes me very reluctant to buy from the website again.