The sales person was very helpful in answering my questions. My purchase went smoothly and received a $250 gift certificate too. Used the gift certificate to buy my quilted trolley to carry my Babyloc... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to find and purchase a machine on your site, and received it in perfect condition. Communication (confirmation of order and afterward) could have been just a bit better. Thank you!
I ordered a machine for my 94-year-old aunt. I asked if they could put a note in it so she would know who sent it. Even though the machine was drop-shipped from the manufacturer, sewing machines plus... Se mer
Företaget har svarat
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super he... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
SewingMachinesPlus.com is a family owned and operated authorized dealer for the world's top sewing machine brands, with over 50 years of experience based in San Marcos California. Our family has spent decades helping sewists, quilters, embroiderers and sewing enthusiasts of all levels find their perfect machine. We are proud authorized dealers for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking, Janome, Pfaff, Singer, Bernette, Grace Company, Consew and many more. Whether you are looking for a beginner sewing machine, a professional embroidery system, a longarm quilting machine or a serger we carry the full lineup from every major brand. Our online store at sewingmachinesplus.com carries over 30,000 products including sewing machines, sergers, overlockers, longarm quilting machines, embroidery machines, coverstitch machines, quilting frames, sewing cabinets, threads, notions, accessories and supplies for home and industrial use. Every purchase from SewingMachinesPlus.com comes with free shipping to the continental United States on orders over $49, a 60-day money back guarantee, 0% financing through Affirm and Synchrony, and our price match guarantee — if you find it cheaper anywhere else we will beat that price. Our expert sewing specialists are available by phone, live chat and email before and after your purchase. We service what we sell with an in-house repair department at our San Marcos California showroom. Whether you are buying your very first sewing machine or upgrading to a professional production system our family has the experience, passion and expertise to help you choose the right machine for your projects and your budget. We also offer sewing classes, machine service and repair, trade-in programs and ongoing technical support for every machine we sell. Our showroom at 713 Center Dr San Marcos CA 92069 is open Monday through Friday 9am to 5:30pm and Saturday 9am to 4pm. Over one million happy customers have trusted SewingMachinesPlus.com with their sewing journey. We would love to help you with yours. Call us toll free at 800-401-8151 or visit us online at sewingmachinesplus.com.
Why Shop With SewingMachinesPlus
Skrivet av företaget
- America's Sewing Specialists - 50+ Years of Expert Service
- Authorized dealer for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking and Janome. Free shipping on orders over $49. 60-day money back guarantee. Price match on every order. Expert sewing specialists available by phone and chat at 800-401-8151.
Our Triple Guarantee -Shop With Confidence
60-day money back guarantee, price match on every order, and free shipping over $49 — backed by 50 years of family owned service.
We make three promises to every customer who shops with us.
60-Day Money Back Guarantee - Take up to 60 days to make sure you love your purchase. If for any reason you are not completely satisfied contact us and we will make it right. No runaround. No fine print surprises.
Price Match Guarantee - We will not just match a lower price anywhere else - we will beat it. Find it cheaper and call us at 800-401-8151. We will take care of you on the spot.
Free Shipping - Every order over $49 ships free to the continental United States. No hidden fees. No surprises at checkout.
These are not marketing words. They are promises from our family to yours. If anything is ever wrong call us directly at 800-401-8151 and ask for a customer service manager. We answer the phone and we make things right the same day.
Kontaktuppgifter
713 Center Drive , 92069, San Marcos, USA
- 800-401-8151
- info@sewingmachinesplus.com
- www.sewingmachinesplus.com
4,6
Utmärkt
120 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My experience was amazing
My experience was amazing! Customer service is awesome. If you have any questions or concerns they answer very quickly! They get all the stars from start to finish!! So glad I ordered from Sewing Macines Plus!
22 juni 2026
Svar från Sewingmachinesplus
Wow, thank you so much, Kennelynn! All the stars from start to finish is about the best thing we could ever hear. We're thrilled our team could answer your questions quickly and make the whole experience a great one. We're so glad you ordered from Sewing Machines Plus too, and we can't wait to have you back. Happy sewing, and thank you for the kind words!
Very helpful in finding me a comparable…
Very helpful in finding me a comparable machine for the one that was not available. It was a gift for family member and they are enjoying it already.
20 juni 2026
Svar från Sewingmachinesplus
Thank you so much! We're so glad we could help find the right machine when the original wasn't available, and it means the world that it was for a family member. Nothing makes us happier than hearing they're already enjoying it. Thank you for trusting us with such a special gift, and we're always here if you or your family ever need anything down the road!
They fixed the problem! Thank you
UPDATE:::I am updating this review as I have received my machine and Laura from customer service called to explain the situation and apologize and offered a gift card. I am pleased that SMP was concerned enough to contact me personally to let me know this is not the way orders usually go. I very much appreciate the personal experience and will definitely shop with SMP again
The communication from SMP has been spotty at best and inaccurate. I placed an order on June 15. For whatever reason, the order was not processed (even though order was confirmed via email) I t was not processed until I called customer service on June 10. I received email saying I would receive the serger and needles on the 28th. All items had the same tracking number. I knew it had to be signed for so I stayed home from work and waited. No serger! Needles did arrive. A customer service call again, the rep said oh, serger is coming on Tuesday. Signature required. Email gave a new tracking number from FedEx. Stayed home again today. Again, no machine. A young man with customer service named Maxx J has tried to help and has been diligent about trying to find my machine
18 juni 2026
Svar från Sewingmachinesplus
Thank you so much for updating your review, and more importantly, for giving us the chance to make things right. We're so sorry for the bumpy road getting your serger to you, and we're grateful you stuck with us through it. Laura and Maxx will be so happy to know their efforts meant something to you. This is exactly who we try to be, because here at SMP we treat our customers like family, and we truly care. We know we're not perfect, but we're always doing our best and we take every experience to heart. We can't wait to welcome you back, and we hope you absolutely love your new machine. Thank you again for your patience and your kindness!
I got an excellent price
I got an excellent price. Customer Service has been very good. The packaging was sloppy and not taped well for shipping. The sales guy included a mat to set the machine on and it is very handy! Now all I need is a computer expert to help me figure it all out😀
17 juni 2026
Svar från Sewingmachinesplus
Thank you, Judy! We're so glad the price, the customer service, and the bonus mat all hit the mark, and we love that you're already putting that mat to use. Sorry to hear the packaging showed up a little rough this time. We always want things to arrive in great shape, so we appreciate you mentioning it. As for figuring it all out, the manufacturer has great setup guides and walkthrough videos online to get you started. And if you get super stuck, give us a call and we'll do our best to help. Enjoy your new machine, and congratulations!
Svar från Sewingmachinesplus
Thanks, Scott! We all love Max around here. He's amazing, and it means a lot to hear he made your experience a great one. Knowledgeable and helpful is exactly what he's about. We appreciate you sharing this, and we're here whenever you need us!
Item not in original package
My Brother serger thread spools were advertised in a box. Mine came with the four spools in a clear plastic bag.
17 juni 2026
Svar från Sewingmachinesplus
Hi Diane, thank you so much for your order and for taking the time to share this. We completely understand wanting everything to arrive just as you pictured it, and we're sorry the packaging threw you off. The good news is that the four spools you received are the genuine Brother serger thread, full quality and exactly what was advertised, whether they come in a box or a sealed bag. Packaging can occasionally vary on our end, but the product itself is the real deal. If there's ever an actual issue with the thread, or if there is anything else you need, please just give us a call. We'd be more than happy to help and make sure you're taken care of. Thank you again, we truly appreciate you and happy serging!
Great customer service
Great customer service! Fast shipping! Very satisfied with my order! I will definitely be a returning customer. Thank you for being so pleasant on the phone with my order.
13 juni 2026
Svar från Sewingmachinesplus
Thank you so much, Pattie! Fast shipping, a pleasant phone call, and a very satisfied customer. That's everything we hope for. We can't wait to have you back, and thank you for the kind words and for choosing us!
I received my order in a timely manner…
I received my order in a timely manner but one item was not delivered. My order arrived on June 12 and am still waiting for the pressing mat.
11 juni 2026
Svar från Sewingmachinesplus
Hi Kathy, thank you for your order and for letting us know! We're glad the rest arrived on time, but you should absolutely have your pressing mat by now, and we're sorry it's still not in your hands. We've already looked into it and reached out to get it sent to you as quickly as possible. Our team will follow up with you directly with an update. Thank you for your patience, we're on it!
Speedy delivery!
11 juni 2026
Svar från Sewingmachinesplus
Hi Sandra, thank you! Fast delivery is something we work hard at, so we're thrilled it got to you quickly. We appreciate your order and hope to help again soon!
I purchased a Horn sewing chair
I purchased a Horn sewing chair. The price was great, the shipping was fast, and I’m very happy with my chair.
12 juni 2026
Svar från Sewingmachinesplus
Hi Nicole, we're so grateful, thank you! A great price, quick shipping, and a comfy Horn chair you love is exactly the combination we hope for. Enjoy all the cozy sewing sessions ahead, and we're here whenever you need us!
Good service
Good service. Ordered on-line and they called to make sure what I ordered would work for what I wanted it for.
11 juni 2026
Svar från Sewingmachinesplus
Hi Jeanette, thank you so much, we're truly grateful for you! It means a lot that you noticed our team calling to make sure your order was the right fit. Taking care of customers like you is the best part of what we do. Thank you for choosing us, and please reach out anytime you need anything at all!
I received my Janome HD9 in a timely…
I received my Janome HD9 in a timely manner. I have not had any issues with either... It took nearly a month to receive the e-giftcard that came with the promotion, and I did not receive all of the items I had ordered with the gift card either. I am missing one of the quilt books...
10 juni 2026
Svar från Sewingmachinesplus
Hi Kim, thank you so much for your order and for taking the time to share this with us, we truly appreciate you. We're delighted your Janome HD9 arrived safely and is treating you well! We're sorry about the gift card delay and the missing quilt book, that's not the experience we want for you. We've passed everything to our customer service team and they'll be reaching out personally to make it right. Thank you for your patience and for being part of our family.
Excellent customer service
Excellent customer service. They actually respond back to you promptly and when you call someone answers. Wish I could get my doctor to do that.
9 juni 2026
Svar från Sewingmachinesplus
Hi Cookie, this made us laugh, thank you! Being easy to reach and quick to respond is something we really care about, so it means a lot that you noticed. We're here whenever you need us. Happy sewing!
Fast delivery
Fast delivery. Well packaged. Competitive pricing when items on sale. Large stock of sewing notions.
9 juni 2026
Svar från Sewingmachinesplus
Hi K, thank you! Fast shipping, careful packaging, good sale pricing, and a deep selection of notions are exactly what we work for, so we're glad it all came through for you. We appreciate your order!
i bought a serger from them and the…
i bought a serger from them and the machine went on sale a few days after. i reached out and they honored the sale price. easy peesy.
9 juni 2026
Svar från Sewingmachinesplus
Hi Gee, so glad we could honor the sale price for you, that is exactly how it should work. Thank you for reaching out and for the easy peasy review. Enjoy your new serger, and we're here whenever you need us!
Awesome experience
Awesome experience, so helpful. Shipped quickly……great price (friend and I both purchased together). Sew excited to use!!!
9 juni 2026
Svar från Sewingmachinesplus
Hi Diane, love that you and your friend shopped together! Thank you for the kind words on our service, shipping, and pricing. We hope you both have a blast with your new machines. Sew excited for you. Enjoy!
I'm so thrilled with my Bernina
I was so excited to get this machine,but it was some shipping issue at post office's customs and took longer than expected. The customer service at Sewingmachinplus was very professional and helpful. They resolved the problem and shipped it back to me. It worth of waiting, the machine is so beautiful and of excellent quality. This is my first Bernina and I hope to come back to Sewing Machines Plus for another one. Thank you!
8 juni 2026
Svar från Sewingmachinesplus
Hi Elena, thank you for your patience through that customs holdup, we know the wait was frustrating and we're so glad our team got it sorted for you. Congratulations on your very first Bernina! They really are something special, and we would be honored to help you find your next one. Enjoy every stitch!
I am happy giving you 5 stars
I am happy giving you 5 stars. I don't want to have to write about it. Very annoying
8 juni 2026
Svar från Sewingmachinesplus
Hi Mary, ha, we hear you, and we appreciate you taking the time even though you would rather not! Thank you for the 5 stars. We're glad you're happy, and we promise to make it worth it next time too.
Great of value for the money!
Great of value for the money!
Polite and easy to order, quick delivery!
8 juni 2026
Svar från Sewingmachinesplus
Hi Bethany, thank you! Great value, easy ordering, and quick delivery are just what we aim for. We appreciate your business and hope to help again soon!
fash service and good prices
5 juni 2026
Svar från Sewingmachinesplus
Hi Joan, thank you! Fast service and good prices are exactly what we aim for, so we're glad it showed. Thanks for ordering with us, and happy sewing!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.