sensoryeducation.co.uk Omdömen 

Ordered 2 sensory toys which were due to arrive 3-5 days but arrived within 2 so more than happy

Appalling. I ordered 3 items for my son’s birthday.

One didn’t arrive. There was no note inside the package so I queried this and was told it was already in the process of being refunded as it was out of stock and the refund would arrive in 3-7 business days. (It’s now been 24 business days and counting).

When I opened the second item to insert the required batteries, i discovered that it already contained evidently very old batteries that had leaked all over the inside of the toy making it unusable.

The third item (a bubble lamp) was unexpectedly gifted to my son by someone else on his birthday so I requested to return it. The return was denied and when I queried this, was told that 45% of bubble lamps are damaged on return and did i still want to return it. I said I hadn’t even opened it so it will return packaged by them and presumably in the same condition as I received it.

To cut an already long story short, it has been over a month since this all happened, I returned the bubble lamp and discarded the toy with the leaked batteries as instructed, and despite myself and Sensory Education customer services exchanging well in excess of 20 emails to date, I have received no refunds for any of the three items, nor any date of when the refunds will be given.

I have had to contact my bank for a refund instead.

Exceptionally poor experience.

easy to use - intuitive

Will put it to 5 stars if my daughter received the correct colour she's been asking for of one of the items. But had lots of choice

Great item well wrapped so it arrived in good condition.
Sadly delivery was 4 days late, but that was due to the courier.

Easy website, good description of items available with suitable ages stated. Prices seem reasonable and items available are interactive, Sensory and great colours. I can’t comment on the quality of the items or delivery as I have just ordered the items. Ordering was very easy and enjoyable.

Easy to use website and good choice of products.

I've used this company before and they're always very good. They have one of the best selection of sensory toys.

I have e-mailed several times with no response. I have been waiting nearly 6 weeks for a delivery. Very poor and extremely worrying, especially after reading the reviews for this company. I really need a refund- I am a pensioner and cannot afford to lose nearly £50.

Excellent service! Quality and range is really excellent

Bought some sensory bands from this site. They didn't send them and didn't contact me. I then reached out only to be ignored after receiving one email asking me for the order number which I gave.

I then had to contact them again to ask for a refund for the item that was never sent. Only they was I told they didn't have the item in stock. They refunded me when I advised I would make a charge back through my bank.

In hindsight I wish I had read the reviews here before ordering. I wouldn't advise anyone use this company as it appears it's a common experience.

Good quality item. Fast delivery. Would definitely use again.

Ordered an item a year ago and it never arrived. I have been chasing it the last few weeks as I remembered it had never come. Keep getting a generic email reply saying they'll reply in 2-3 business days and they never do. Have subsequently seen multiple people with the same issue. Fairly sure it's not a real company. If it is then they'll send the item and be apologetic. If they don't then it's just further proof.

Parcel arrived dinted, items inside not adequately packed as not protected from moving around the big space to the point some of the packaging was damaged. Two items missing and just a hand written sticky label to say will be refunded (which has still not arrived in my bank). I feel an email should have been sent regarding the missing items. When I emailed to let them know about the damaged items, it felt like they didn't care and I just got sent a link to report the damage, where I'd have to faff on waiting for a returns label and return the items and await a refund. By which point I might not be able to get replacements. Company definitely need to learn to package items correctly and to communicate better with customers. Bombarded with emails asking for a review but judging by some of the other reviews, no lessons are being learned from reviews anyways. Such a shame as some good items online but I won't be buying from here again and wouldn't recommend them either.

I received my order with an item missing. I didn't initially realise, as I hadn't opened the parcel because it contained birthday presents.

Once I discovered the missing item, I contacted customer services and received a prompt response. I was advised that, as the original item was out of stock, a replacement item would be sent instead. I was perfectly happy with this alternative.

However, the following day I received an email saying the replacement had been cancelled. I contacted them again and was told the matter would be escalated to a manager. I then received another email confirming that the replacement was being sent.

A few weeks passed and no replacement arrived, so I contacted them again, this time requesting a refund instead. My email was acknowledged over a week ago, but I have still received neither a refund nor any further update.

The missing item was only worth just over £3, but that's really not the point. I've had to chase this issue repeatedly, been given assurances that it would be resolved, and am still no further forward.

It's disappointing that something so straightforward has required so much effort on my part. I would simply like my refund processed.

I placed an order 22nd September for my autistic son, it arrived 25th September. 2 items were missing. I received a note in my order to say that they were out of stock and that I’d be refunded. It’s now the 30th October and I still haven’t received my refund. I’ve emailed, raised claims and whatever else they’ve told me to do but I still am no closer to getting my refund. They’re also not very good at replying either, trying to speak to someone is almost impossible. Really annoyed and would not recommend.

AVOID!! I ordered over £50 worth of items from the website but they only sent just over £20 worth. There was a handwritten note in with my order stating that around half of the items would be refunded. I have no idea why they have items available on their website which they clearly don't actually have. They didn't contact me before sending the order to check how to proceed with the order, had they done this I would have chosen alternative items as I had two ND children at home who were waiting to see certain items arrive and they were then disappointed, some warning of the missing items would have helped with this. I emailed about the missing items and received a standard response saying that if there was a note in the box the refund has already been processed and I needed to wait 5-7 days. I waited. No refund. I emailed again. I received a credit note. I told them I didn't want a credit note, they cancelled it. I have finally received a refund for the missing items but they have deducted a delivery fee as they state that my order no longer met the free delivery threshold. I didn't cancel the items, I ordered in good faith thinking that the items I ordered would be available. It's not my fault that they aren't. They refuse to acknowledge this or to follow the law which clearly states that deductions can't be made. I have had to speak to my bank to arrange a chargeback and this delightful company have said that they will take me to court over it. For £3.99! That they have unlawfully deducted from my refund. A complete joke of a company who I will be reporting to trading standards.

Made an order on 11th September and it still hasn't been fulfilled. I have emailed a number of times and kept getting excuses about supplier dispatch times etc. Now that I have asked for a refund they are ignoring my requests. Do not use this company.

In response to me giving the wrong address, that is a lie! I have ordered from you once before and received my item without issue. I have at least 10 emails from you with excuses as to why it was taking so long and that you could not get the item and offered me a coloured version instead which I declined over 2 weeks ago and asked for a refund three/four times since then and you have ignored every request. Admit when you are in the wrong and have been dishonest. I can post screenshots of all the emails as proof if you like?

Also on your website, you have all 4 and 5 star reviews and not one below 4 stars. However, when you click into trust pilot there are loads of negative reviews. Common denominator here seems to be you! So don't try to pass the buck!

Oh and I just checked on my account with you, and funny enough, my full address is there. Twice actually. I also clicked into the refund which you have now kindly processed (thank you) which also states my full address. Funny that. I have screen shot it all as clearly you can't be trusted.

And in response to your threat to post my address, I think you'll find that, that is a breach of data protection. And as you know, you'd have to print my full address as this was what was on my order. Unless you intend to lie again. Which clearly you do. Your responses ( when you are clearly in the wrong) just shows how unprofessional you are.

Wish I had read the reviews beforehand. Already having an issue with my order. Evri went to collect my order from them and they’ve told them it no longer needs collecting. So what the hell is going on with my parcel?!