Sennheiser electronic SE & Co KG Omdömen 392

Worst product support ever. Ambeo Max soundbar is app dependant and does NOT WORK!!!! Freezes after device “found” all resets and calibrations are in menus AFTER this page. Chat bot is useless and will not even give you phone number for customer service.
They KNOW THEIR software sucks and are burying their head in the sand instead of fixing the issues.

I’ve had my Sennheiser headphones for almost 3 years now and they’re great!! Over time the buttons don’t work as well anymore, so that’s something they could improve on. The sound quality is pretty good, not the best but they’re around €80 so I think it’s a pretty good deal.

So l bought the Sennheiser True wireless 3. All the reviews on this product are by companies that might test this product for a day or two under normal circumstances. However in my experience l have had these for 2 years now. From the first time l took them to the gym they kept falling out of my ears. I got sick and tired of having to stop and pick them up off the floor and put them back in my ears. The sounds great when they actually connect but l experienced constant drop out. Now in the past l have bought other Sennheiser products such as RS175-VRF also in the past l have purchased Sennheiser Momentum Wireless 3 and both have ben fantastic. However l do not recommend you waste your money the Momentum True wireless 3 earbuds. Now they have released the 4's. I severely doubt that these are any better. You should be ashamed of yourself releasing a pathetic product. I gave this company a chance to fix my problem. There customer service is just as bad as the product. They wanted me to talk to a robot that did not work. They do not care about you the customer as long as they get your money.

I am beyond mad with Sennheiser; they are crooks and swindlers. This happened before, and I thought it was just a one-off, but it is worse this time. The first time, they sent me used refurbished headphones as a replacement. It's been years since that, and nothing has changed.

I purchased a set of $300 headphones, and they've stopped working after less than a year; Amazon can't do anything for me as it's been over 30 days, but less than a year. I babysat and clean the headphones every day, and they stopped working. Trying to contact Sennheiser is impossible; their chat is never available, and I mean never. When I submit a warranty claim... wait for it... the instructions everything come to me in German. This has been happening for weeks. They then said they tried to call me but couldn't leave a message. That's bull, less than a year, and I have a $300 paperweight that's worthless, and they'll probably send me another used set. This is not good enough; this company and its customer service are awful; how are they allowed to sell products still? I still have no resolution. Someone HELP ME!

Had some Momentum True Wireless (MTW) 2s which kept randomly connecting to my phone even though they were in my cased unused and this caused battery drain. They were replaced by Sennheiser with MTW3s but that's where the good news ends. The MTW3s were impressive sounding right out of the box but as is the case with all of the MTW series, they had issues with the battery within just a few months. Honestly I think it's a joke that Sennheiser knowingly keep selling their headphones knowing they will inevitably fail in a few months, trading standards should do something about this. Thankfully Sennheiser were offering warranty replacements on every pair they sent out. I sent off my MTW3 for replacement and Royal Mail lost these. Prior to this I had tried to contact Sennheiser about getting my postage costs refunded as it's expensive to keep sending back headphones (via Special Delivery to cover the compensation if something goes wrong) given how often Sennheiser headphones fail and I saw from Reddit that they were starting to do this for some customers. I tried contacting them 5 times via different routes (website, email, X, instagram) and got no response. In this time I also would've liked a response to get some proof of purchase for my Royal Mail compensation claim given they'd lost the parcel but there was no point even trying with Sennheiser as they would never respond. After 4 months of radio silence I decided to set up a reddit account as that was one place they seemed to be active and responding to people. I finally got a response, they agreed to refund my postage but also offered 15% off a new purchase instead. I was fed up of Sennheiser and their non-existent customer service so stood firm on just wanting my postage refunded. After a further 8 emails to chase, it took them 2.5 months to pay for my postage costs. Sennheiser charge premium prices for their products and offer non-existent customer service in return. No way should it take this much effort, this many different attempts and routes to contact them just to get a reply. I will NEVER buy Sennheiser again.

Habe ein Set Sport True Wireless gekauft. Habe mir auf der Website eine Bedienungsanleitung heruntergeladen, das konnten einige Bewerter vor mir wohl nicht. Alles gut erklärt. Auch auf YouTube habe ich gute Infos bekommen! Dazu die APP geladen und mich registriert. Alles funktioniert perfekt. Habe mich mit meinem TV und Smartphone gekoppelt und immer, wenn ich jetzt die IN EARS einsetze, erfolgt das Koppeln automatisch! Also, alles perfekt, ich bin sehr zufrieden!

Der Kundenservice ist mangelhaft. Es gibt KEINERLEI Informationen, keinen Bearbeitungsstatus, nichts. Emails werden NICHT beantwortet. Bekam Tv clear set nach Bezahlung zugeschickt. Soweit alles bestens, Aber dann... Warten, warten auf Antwort, denn das neue Set liess sich nicht laden, falsche Emailadresse in der Beilage. Kein Wunder ging nichts. Irgendwann nach langem Suchen eine Kontaktadresse gefunden. Ich solle das Tv clear set einsenden. Einsendeetikette erhalten. Paket abgeschickt. Warte nun schon seit 10 Tagen! Keine Ahnung, was passiert! Was ist mit Sennheiser los?? Benutze seit Jahrzehnten Funkkopfhörer dieser Marke. Jetzt dann wohl nicht mehr!! Soo mühsam!

Shame on you Sennheiser

I bought a nearly $300 Momentum 4 headset through Amazon. The headset never connected properly through bluetooth and after following all the hard reset instructions etc, I finally sent the headset back for repair. The RMA instructions are to send back everything, the case, cables etc. which I did.

To my surprise, I received back a REFURBISHED headset that is completely different (retailing at $149), no case or cables.

Trying to reach someone at Sennheiser support is like trying to talk to a tree. I wish I would have read reviews before purchasing this high-priced garbage - and receiving a 'refurbished fix' that is not even close to what I originally paid for.

Shame on you Sennheiser,

True Sport Wireless gekauft und versucht, mit dem Witz einer Anleitung das Produkt mit dem Handy zu verbinden. Hat nicht funktioniert. Habe nun zwei Tage lang versucht, eine vernünftige Bedienungsanleitung zu finden und den Kundenservice zu erreichen. Beides Fehlanzeige. Das Produkt geht zurück und ich werde auf eine andere Firma ausweichen.

Purchased HD 599 headphones through Amazon. Anxious to try them I discovered right speaker dead - sound only through left speaker attached to iPhone 11. Tried on iPad with same result. Contacted Sennheiser for help through internet and received case number. I am sure there is an easy solution.
After 48 hours no further response.
Distraught!

Produkte ansich wirklich gut. Sound klasse und fühlen sich nicht wie billig Schrott an. Leider habe ich ein kleines Problem mit der Software.
Meine Kopfhörer sind dauerhaft im pairing Modus und lassen sich leider nicht reseten. Das Problem habe ich öfters normalerweise löst der reset es.
Der Kundenservice ist ein absoluter Witz, keine Telefonnummer, der live Chat funktioniert nicht und wenn ich versuche jemanden zu kontaktieren lande ich nur wieder auf er Website und soll was kaufen.
Das war das letzte mal, dass ich ein Produkt von dieser Firma gekauft habe. Fehler können ja auftreten, völlig normal, leider dafür keine Hilfe bereitzustellen oder es so kompliziert zu machen an Hilfe zu kommen verstehe ich nicht.
Sehr schade.

The worst customer service ever. I asked for two adapters for Sennheiser HD518 and a certain Jonas (after days of waiting) only wrote: "Sorry it isn't available anymore". They sell expensive headphones and not give the possibility to buy the spare parts.

Niet mee in zee gaan, 3 maanden gebruik gemaakt van dure TWS oortjes die het hebben begeven. Voor het retouren ga je in zee met een aangesloten 'partner' van Sennheiser/Sonova. Zijn op geen enkele manier bereikbaar en pakketje is nu dus weg. Weg geld. Super slechte service van Sennheiser dus ik koop hier nooit meer iets. Ook Sennheiser komt afspraken niet na en is moeilijk te bereiken. Kortom, radiostilte nadat het pakketje is verzonden terwijl het allang al geleverd is (via PostNL track en trace bevestigd). Sennheiser, zo lang er geen compensatie plaatsvindt zal dit bericht via meerdere kanalen worden verspreidt.

Man bliver bare sendt i ring, når man prøver at få fat i reservedele.

Ecouteurs renvoyés sous garantie au centre de reparation. La poste confirme livraison cependant aucune confirmation de la part de Sennheiser. Apres 2 mois et une dizaine d’emails Sennheiser confirme enfin avoir egaré le colis. Cela fait desormais 3 mois et je n’ai pas plus de nouvelles. SAV impossible a joindre. De vrais escrocs.

Telefonischer Support ist eine Katastrophe. Spricht nur gebrochen deutsch, daher 20 min Lebenszeit verschwendet. Nagelneue Bluetooth-Hörer gekauft wo die linke Seite keinen Ton von sich gibt. Die Support-Webseite ein wahrer Albtraum. Ich hoffe ich bekomme wenigstens einen Rücksendeschein den ich per E-Mail angefordert habe ... Ich werde in Zukunft einen großen Bogen um den Laden machen.

J'ai acheté un casque SENNHEISER pour une écoute aléatoire le soir pour ne pas gêner mon entourage.
Je me basais sur la qualité supposée des produits
Après 2 ans le casque de désagrège.voir photos
La société me fait comprendre que " c'est normal pour un produit d'usure"
Bon!!!
A savoir et faire savoir.

Vincenzo

My Momentum TW3 stopped charging after a year. This is apparently a known issue, so I had to send them back to be replaced. This is three months (!) ago now. No updates until you get in touch with them.
The sad thing is that the earphones are actually really nice, but given that they are known to break and then terrible service is provided, I will get other ones.

Got a Momentum 4 headset directly from Sennheiser, three months later the bluetooth function stops working. Sennheiser support tells me that it has to be replaced and tells me to send it to Cycleon Returns in Eindhoven. It's been two months now, and Sennheiser won't give me an update on the progress, not even whether my my headset actually arrived or when I can expect it back. For a 300 euro headset and a company like Sennheiser, the service has been terrible, considering I have only been able to use my expensive headset for 3 out of 5 months I bought it... About to seek out my options to just get my purchase returned.

Nur 1 Stern wegen mangelhaftem Support, habe den Momentum 4 bei Saturn gekauft, der Kopfhörer ist klanglich ok., allerdings lässt sich zum Beispiel die Sprache nicht umstellen. Ich habe daraufhin den Support in Anspruch nehmen wollen. Telefonisch gibt es keinerlei Auskunft oder gar Hilfe. Stattdessen sollte ich die Lösung per Email erhalten. Diese kam am nächsten Tag in Form eines sechsstelligen Account Codes ohne jeglichen Hinweis was ich damit anfangen soll. Es ist erschreckend wie schlecht dieser eigentlich namhafte Hersteller bewertet wird. Hätte ich das früher gelesen wäre ich bei AKG geblieben...