Sennheiser Omdömen 307

Do not purchase from this brand!!!
The customer service is shocking and they are selling products that are not fit for purpose.
I purchased 2x momentum 3 earbuds and in less than a year they failed. Reading since I can see this I'd a common battery fault that they are very aware of. Yet they still sell them.

I sent them back for repair and ha e been fobbed off by their useless customer service ever since. Chasing and chasing I'm told it will take 6 weeks at least. How is this a reasonable time scale to replace faulty items in their warranty period! Each time I contact them I get a different story.
If you do sent anything to them make sure you have recorded delivery and keep record of all correspondence.

Avoid these products at all costs! I bought the wireless momentum 2 which I paid over £200. A year down the line they just stopped charging. Customer service don't want to know I wasent expecting a experience with a company like sennheiser, guess I was wrong. Never again will I buy sennheiser.

Bought a pair of headphones that had significant issues with the noise cancelling feature whereby I could hear outside noise louder than what was playing in my ears. When it was an issue they could be helpful with, their response time was very quick and they sent me a replacement. Except the second pair had the same issue. I then demanded a refund, argued their policies with them over several weeks and after SEVEN MONTHS of emailing them and getting no response they finally emailed me back and gave in, offering me a refund! I’ve now sent them back and have emailed them approx 4/5 times since asking them for the next steps to get my money back as they have had my returned headphones now for approx 10 days, they have gone back to not replying. Honestly their customer service is the worst I have ever dealt with. Considering their products are not cheap, you’d think they would be willing to respond and be helpful to customers when there is an issue! I demanded a refund and told them multiple times that there is clearly an issue with the technology itself or it’s an issue across the batch created, however I doubt that this has been taken on board.
For reference - I ordered and returned the HD450 BT model. The date of my experience on this review is the month I ordered the first pair….11 months later and I’m still trying to get my money back!

Customer services are a waste of space. I bought a pair of earbuds directly from Sennheiser and the different size ear tips were missing. I contacted them the day I received them and 2 weeks in I still can’t use my buds as they still haven’t sorted it. I have opened a case with PayPal and I will be opening a case with Trading Standards. Sennheiser have said the ecommerce team have contacted me but it’s all lies. I have checked through PayPal correspondence and there’s nothing from them or via E-Mail
BUYER BEWARE The buds may sound good once I can use them but I can’t yet.

I ordered Momentom 4 ear plugs,and they sent me Momentum 3. I returned them ,but I still haven't had refund.
It is discussting, the way they treat customers. Don't deal with sennheiser

so bad I pay for headphone.and have 2 years warranty on them and the blurtooth has stop working on then I had them 7 months I been told to send them back but many sent them back to Neve.see them again they just need to replace them I think im going to to YouTube video on this matter they been doing this to many.

I wanted to give 0 stars, I don't even have the ear pods yet, due to them using UPS who don't specify a time slot for delivery. Then leaving a piece of paper with nothing filled in. I could have ordered any other product available on Amazon and got them the next day, now I have to wait another day for UPS to turn up when they want so I can refuse them and get a refund.
The customer services person was so rude and shouted above my voice, then said it was not their fault it was the deliverer. I think I will go for the Technics if I ever ger my refund.

Repair process is terrible. Don’t buy from them. I bought from them 2 years ago and contacted them to schedule a repair for earphones battery. They replied by saying: You will have to get them repaired privately. And no one is repairing them. £250 gone in seconds. Terrible to deal with

As an audio professional, my headphones have been used extensively on music, film & TV productions. Their all-in-one service fee is a joke. My HD-25iis were sent in to have parts replaced and to deal with the faulty right capsule that they refused to acknowledge when I originally sent them in under warranty. Only replacing the cable, they have refused to change the physical parts that have degraded (including the steps to keep them in place on your ear). These headphones were specifically bought because the parts are changeable. They are now holding me to ransom, refusing to return them until I pay £67 for the changing of a £16 cable that I could have done myself, and nothing else. Without the other issues fixed they are but a rather poor paperweight. DON"T BUY premium products from a cheap company! So much happier with the build quality and sound of my new Sony's!

To be honest, I had a very similar experience like the other people explained previously. In the end I received my Headphones.

The customer service was not bad in fact it was okay though, I at least received responses from the staff, but nearly 4 months of waiting for a simple repair was a lot and a brand like Sennheiser can’t afford this easiness while they have very tough competition around them. I have read about the situation in various forums so make sure I understand the issue and a some people said that these issues increased since Sonova acquired the company. So it’s not necessarily the German service or the UK branch’s fault, if the low quality attitude or weak support comes from the leadership then the worker underneath can’t really do that much. I will give 5 star to Sennheiser because I still like the brand and hope one day someone will fix this mess and I give 1 star to Sonova’s brand management skills.

The moral of the story: Don’t buy a brand if you can’t manage it or meet the expectations or if the management of the brand is not doing the job well, then Sonova should fix those issues…

Sent in my 9 month old TWS 2s for repair (spot the trend here on repairs needed!) and I have had no communication back from them at all despite royal mail confirming delivery signed for by their returns team.

In this day and age, a tech company that can not or does not run a customer services RMA desk like Freshdesk or ZenDesk to we can see progress is just criminal - next action for me will be small claims court.

I bought a pair of Sport True Wireless on 30.12.23 and used them predominantly for working at my desk at home. The sound is brilliant- better than my previous pair of Apple Airpods- however since trying them on multiple occasions when exercising, any movement seems to cause the buds to fall out of my ear. Even weight lifting with very little movement makes the buds fall out, and I have tried all 12 different modes. I felt this product was not fit for purpose, as I bought the product to use for exercising, therefore I emailed customer service on 25.3.24 and have heard absolutely nothing.

I am so disappointed in the brand as I thought I had found my perfect pair of in-ear headphones, yet their lack of response and care with my issue advises anyone looking to buy from the brand to consider their other options. To be honest I wish I bought the newest pair of Apple Airpods as their customer service has always been brilliant, and they stay in the ear for more than 10 seconds!!!

After a truly disastrous and infuriating first experience with Sennheiser’s Momentum True Wireless 4 earbuds, I have decided to return them for a full refund and purchased the £40 more expensive Denon PearL Pro Premium True Wireless earbuds instead because many reviewers have said that the impressive soundstage is very similar and maybe even better than Sennheiser offer with their Momentum product range.

I have never in all my years of being a Sennheiser fangirl been so disappointed in the quality of their audio products and customer service and retention methods. What I have experienced this past month since receiving these earbuds and still in the process of trying to get rid of them and get all my money back for a fresh-from-delivery defective piece of utter garbage is nothing short of absolutely disgusting.

I’m taking a gamble with Denon but if they can produce and provide the same level of product quality that Sennheiser used to and was well beloved for once upon a time, then they will be my new go-to for all things audio listening and playing. I’ve done extensive research - read and watched countless reviews from consumers and influencers alike and I believe I’ve made the right decision in going with Denon. Sound quality matters to me above all else when it comes to audio listening and playing, but Denon appears to deliver a much more consumer-friendly experience then Sennheiser ever did. I admit I was biased because I just loved Sennheiser’s sound quality so damn much but I have been forced through this terrible experience with the Momentums to accept it’s not the only thing I should care about. Quality control all-around matters. With how bad the quality control of the Momentum TW 4’s performed out-of-the-box I couldn’t escape that truth lest I be dishonest on myself and my social standing as a person of integrity and authenticity.

I sadly have to admit that Sennheiser have failed me and they’ve lost a loyal customer/supporter for life. And I have learned my lesson that expense and professional reputation do not always equal quality.

Bye bye senheiser. I haved maybe 5pairs of them,wired and wireless and all were last about 6 months,last one tw3 almost a year,just a fcuking year!!! For price what I paid I was expecting longer experience. Sound was good no question,but where reliability??? And I was lucky enough if compared with others experience. Have it and keep it that sound senheiser for your self,I wouldn't say what else to do with your self but today I waiting for Denon,sound I hope even better and made in Japan I guess will last at least 2-3years. Bye bye senheiser,never again

Had some Momentum True Wireless (MTW) 2s which kept randomly connecting to my phone even though they were in my cased unused and this caused battery drain. They were replaced by Sennheiser with MTW3s but that's where the good news ends. The MTW3s were impressive sounding right out of the box but as is the case with all of the MTW series, they had issues with the battery within just a few months. Honestly I think it's a joke that Sennheiser knowingly keep selling their headphones knowing they will inevitably fail in a few months, trading standards should do something about this. Thankfully Sennheiser were offering warranty replacements on every pair they sent out. I sent off my MTW3 for replacement and Royal Mail lost these. Prior to this I had tried to contact Sennheiser about getting my postage costs refunded as it's expensive to keep sending back headphones (via Special Delivery to cover the compensation if something goes wrong) given how often Sennheiser headphones fail and I saw from Reddit that they were starting to do this for some customers. I tried contacting them 5 times via different routes (website, email, X, instagram) and got no response. In this time I also would've liked a response to get some proof of purchase for my Royal Mail compensation claim given they'd lost the parcel but there was no point even trying with Sennheiser as they would never respond. After 4 months of radio silence I decided to set up a reddit account as that was one place they seemed to be active and responding to people. I finally got a response, they agreed to refund my postage but also offered 15% off a new purchase instead. I was fed up of Sennheiser and their non-existent customer service so stood firm on just wanting my postage refunded. After a further 8 emails to chase, it took them 2.5 months to pay for my postage costs. Sennheiser charge premium prices for their products and offer non-existent customer service in return. No way should it take this much effort, this many different attempts and routes to contact them just to get a reply. I will NEVER buy Sennheiser again.

Let me paint you a picture of frustration and disappointment with these so-called "premium" earbuds. Two years ago, I made the mistake of investing in the Sennheiser Momentum True Wireless 3, and it's been a nightmare ever since.

Last summer, one of the earbuds decided to start making a bizarre noise whenever the noise-canceling feature was activated. Annoying? Oh, you have no idea. I sent those cursed earbuds in for repair, only to be told it would take a "mere" 6-8 weeks. Guess what? I waited over 3 freaking months. When the earbuds finally returned, I foolishly thought my troubles were over.

Fast forward just 4 months later, and guess what happens? The right earbud decides to kick the bucket completely. Dead. A useless hunk of plastic. Back to Sennheiser again it went, this time with a slightly quicker turnaround of 3 weeks. But do you think that solved anything? Think again.

Now, here we are again, with the left earbud joining its mate in the graveyard of malfunctioning electronics out from the box. On the day its delivered. It's like a sick joke at this point. And to add insult to injury, Sennheiser doesn't even cover the postage fees for these lemon products. How's that for customer service?

Sure, the sound quality is decent when these things decide to cooperate, but what good is great sound when the darn things barely last longer than a cheap knockoff? This isn't my first tryout with Sennheiser, but mark my words, it will be my last. Consider me a former loyal customer turned vocal critic.

Do yourself a favor and steer clear of Sennheiser like it's a plague. Save your hard-earned money for a company that actually stands behind their products. As for me, I'll be spreading the word far and wide: Sennheiser, you've lost a customer for life.

PS: Last time they got 5 stars review was in 2022, no wonder.

As previous reviews I purchased headphones which malfunctioned after 55 days - interference and connection problems. I contacted sennheiser who referred me to Sonova who referred me back again to be told these had to be repaired/replaced. Now I'm doubtful I will ever see them again but they are absolutely useless as they are. Never again.

Similarly to a lot of other reviewers, I sent my TW3’s in for repair 3 months ago and have yet to receive any communication for Sennheiser. Royal Mail confirmed delivery

I bought some Sennheiser headphones last year. They recently went wrong and wouldn't connect, couldn't be reset or switched off and there was a slight buzzing sound heard before you started playing music or listening to a podcast. I arranged a return to Sennheiser and had to pay the postage but thought at least they'll get repaired or replaced. I had a £0 invoice sent, I presumed for my repaired pair or a replacement. However this week I received the same headphones back with exactly the same faults. I've had to email them saying what's going on and that I don't want to pay for delivery back to them again.
My advice is to avoid Sennheiser and if you really want their products don't buy direct as the 2 yr warranty is a waste of time.
Update: online lots of customers having same faults with the HD450BT headphones, therefore I think these are new ones but none of them work anymore. Avoid.

Have been sold faulty headphones - to return/repair on warranty have to pay for the postage. The majority of merchants offer free postage on the exchange without the item being faulty. I have been using Sennheiser products for years, and unfortunately, it will be my last experience with them. For the price of the product I would expect much more in times of customer service.