Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The bracelet is lovely better than expected the different lovely coloured stones the attachment is a silver like button with a pattern and slips through the leather Bought it as a present for daug... Se mer
Företaget har svarat
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Se mer
As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too. Their earrings are simply stunning, their delivery really... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a UK based company of handmade jewellery with natural stones and gems
Kontaktuppgifter
60 Windsor Avenue, SW19 2RR, London, Storbritannien
- sales@sehaya.com
- www.sehaya.com
4,5
Utmärkt
519 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Arrived quickly and were exactly as…
Arrived quickly and were exactly as advertised. We'll made and comfortable to wear. Very pleased.
30 april 2025
Svar från Sehaya
Hi Della,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi David,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Prompt delivery great quality
The necklace arrived very quickly .
I was very pleased with the necklace it is very pretty . I purchased it for my Grandaughtercc bc as part of her birthday present and she was delighted with it .
23 april 2025
Svar från Sehaya
Hi Poppy,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Great service and timely delivery.
24 april 2025
Svar från Sehaya
Hi Kevin,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Joanne,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Overall good coms and good value for…
Overall good coms and good value for money, delivered on time..
22 april 2025
Svar från Sehaya
Hi Ian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Chakra bracelet strung together in leather
Bought a chakra bracelet for my daughter for her children in February and it broke on second day of wearing it.
Emailed them on three occasions, but never received a reply, so I called customer services and was told they don’t make chakra bracelets in leather and she hung up on me
29 april 2025
Omdöme utan inbjudan
Svar från Sehaya
Hi Sue,
Thank you for taking the time to leave a review
We actually emailed you a few hours before your review. As mentioned in that email, we missed your previous communication due to a system error... We upgraded our email platform and there was a glitch we didn't notice early enough and we actually couldn't see some emails... We sincerely apologise for that.
However, we have already confirmed that we will send you a replacement which has actually been processed and you should receive within the next few days
Our contact information can be found on our website. As you can see there, we do not have a phone number and therefore it is not possible to call our customer service. We do customer service via email or via direct messages on Facebook or Instagram. We have no idea who you may have called but it is definitely not someone associated with our business by any means.
I hope the above clarifies the situation and offers you some reassurance that your issue will be handled appropriately
We would kindly request you to check your inbox (or spam folder if needed) to locate our response and we hope that you will reconsider your rating and amend it
In any case, we do apologise for the delay in dealing with this issue
Best regards
Svar från Sehaya
Hi Amanda,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Lovely jewellery at affordable prices
Lovely jewellery at affordable prices. Excellent service *****
6 april 2025
Svar från Sehaya
Hi Paula,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Stal,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Fast delivery
Fast delivery. Lovely little single stone bracelets. Wouldn’t be without my hematite one. Great sale prices as well.
26 mars 2025
Svar från Sehaya
Hi Lauren,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Mihaela,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The earrings arrived broken
The earrings arrived broken. I emailed photos to Sehaya immediately and have received a response. As requested, they have issued a full refund. Apart from arriving broken the earrings are not as vibrant as advertised. I'm disappointed on several levels.
29 mars 2025
Svar från Sehaya
Hi Earlene,
Thank you for taking the time to leave a review
However, we are a bit disappointed from the 1-star rating on a service review... As previously advised, the earring must have been damaged in transit. Unfortunately it is impossible to have 100% success rate and some orders inevitably go wrong.
As you mentioned, we did prompt action and we issued a full refund for you so we don't understand why you reviewed our service with such a low rating... We would appreciate if you could reconsider.
In any case, thank you again for your feedback
Best regards
Overall pleased with the bracelet
Overall pleased with the bracelet, although, I understand that because turquoise is a natural stone and colour varies I did expect it would have more brilliant blue, all the stone is very dark.
25 mars 2025
Svar från Sehaya
Hi Pauline,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Andrew,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Lesley,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I’ve bought a few items from Sehaya and…
I’ve bought a few items from Sehaya and they never disappoint. Quality jewellery that’s very well made. The customer service is great too 🤗
7 mars 2025
Svar från Sehaya
Hi Maria,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Absolutely beautiful jewellery and a…
Absolutely beautiful jewellery and a fabulous, fast service. I'd certainly recommend and use again.
7 mars 2025
Svar från Sehaya
Hi Kezza,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Colin,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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