Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The bracelet is lovely better than expected the different lovely coloured stones the attachment is a silver like button with a pattern and slips through the leather Bought it as a present for daug... Se mer
Företaget har svarat
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Se mer
As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too. Their earrings are simply stunning, their delivery really... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a UK based company of handmade jewellery with natural stones and gems
Kontaktuppgifter
60 Windsor Avenue, SW19 2RR, London, Storbritannien
- sales@sehaya.com
- www.sehaya.com
4,5
Utmärkt
519 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful product
Beautiful product, shipped with care and swiftly delivered, can’t fault the experience. Thank you ☺️
26 september 2025
Svar från Sehaya
Hi Stuart,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I sent back the ring I purchased to the…
I refer to my previous review of Sehaya and have now been informed that the problem was not with Sehaya but with the Royal Mail who should have redirected my parcel to their new address. Sehaya have acted promptly and given me a full refund for which I thank them.
2 september 2025
Svar från Sehaya
Hi Jean,
Thank you for taking the time to leave a service review. However, you didn't really give us the chance to serve you... We have not received any email or other communication from you regarding this is issue...
We very recently moved to a new location, very close to the old one, and that's where our returns are now handled. This shouldn't have affected you as Royal Mail should have re-directed your return to the new location instead of returning it back to you...
We are very sorry for that but we have already processed a refund for you. Since you had paid by card, it might take a few days before the transaction is processed.
We would appreciate it if you could consider amending your rating
Thank you again
Best regards
Steer clear of these shoddy trinkets
Everything was great from ordering to receipt.
Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I should get for goods under six months, according to the Consumer Rights Act.
I cannot recommend anyone to buy from Sehaya.
17 september 2025
Omdöme utan inbjudan
Svar från Sehaya
Hi Andrew,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi David,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Cathy,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Lovely well made quality bracelet.
Lovely well made quality bracelet.
Just what I wanted. Super fast delivery and competitive prices
24 augusti 2025
Svar från Sehaya
Hi Mrs Heatley,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Undelivered order!
Ordered a gift for someone. Paid extra for expedited shipping to ensure it was received before their birthday. Still haven't received order. Now many days overdue! When queried, told I should contact the courier, when it is their chosen shipper. Still have no idea when or if it will arrive! You pays your money and you takes your chances!
28 juli 2025
Svar från Sehaya
Hi Dean,
Thank you for taking the time to leave a review
However, we are in great disbelief of the extend of false and inaccurate information you have provided
We offer 3 shipping options and we do not choose which one to use. It is the customer that chooses which one of the three options they prefer. The shipping option that you had chosen was FedEx Expedited shipping and we did dispatch your order with FedEx on the same day. We also sent you a shipping confirmation email with the tracking details that you can see on the link below as well:
https://www.fedex.com/fedextrack/?trknbr=391485791198&trkqual=2460885000~391485791198~FX
For reasons that we don't know, FedEx seems to have failed to deliver your order. You contacted us yesterday (07/08/2025) and we replied to your email within a few hours. We never told you that you should contact the courier, we only asked you whether you have contacted them or not as we wanted to have all the information for our investigation.
Nevertheless, we shipped a replacement for you without even waiting for your next response in order to not miss the cut-off times. The replacement was shipped on a Next Day delivery service and it has already been delivered today (08/08/2025) as shown on the tracking as well:
https://www.royalmail.com/track-your-item#/tracking-results/HY858566167GB
We would appreciate it if you could amend your review to bring it closer to reality
Thank you in advance for your consideration
Best regards
Fast service and the bracelet was…
Fast service and the bracelet was beautiful. My friend loved her present. And I love the fact that my purchase has also planted a tree. Great experience
26 juli 2025
Svar från Sehaya
Hi Melanie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Bracelet was sadly poor quality for the…
Bracelet was sadly poor quality for the money returned it but haven’t received my refund to date
26 juli 2025
Svar från Sehaya
Hi Sarah,
Thank you for taking the time to leave a review
We are very sorry that you were not happy with the product. However, we have processed a full refund for you and we have also sent you a refund notification email... The whole process from you requesting a return to receiving the item back and issuing a refund took less than a week...
We would appreciate it if you could amend your review to reflect the truth
Thank you in advance for your consideration
Best regards
Svar från Sehaya
Hi Paul,
Thank you for taking the time to leave a review
Your order was shipped promptly and it was delivered a few days later, on the 30th of July. We are not sure what you mean by "no contact". We did send you a shipping confirmation email with the tracking details. The Royal Mail reference number is 400431911000C17226AB1 and this is the tracking:
https://www.royalmail.com/track-your-item#/tracking-results/400431911000C17226AB1
We have not received any email from you
We would appreciate it if you could amend your review to reflect the reality
Thank you in advance for your consideration
Best regards
Great item well made
23 juli 2025
Svar från Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Package arrived when it was supposed…
Package arrived when it was supposed to. The bracelet is lovely and looks exactly as it was shown.
5 juli 2025
Svar från Sehaya
Hi Patricia,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Tana,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
lovely braclet
easy order system. beautiful bracletpurchased as a 21st gift.
quick to arrive lovely packaging.
23 juni 2025
Svar från Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Wife very pleased with ear rings &…
Wife very pleased with ear rings & delivered speedily
30 juni 2025
Svar från Sehaya
Hi Ben,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
If I could give 0 stars
If I could give 0 stars, I would. I ordered an item from them where it clearly stated delivery time would be before our wedding anniversary. It's not going to arrive in time, I now have to go and buy something else - and they haven't responded to any messages from me asking what's going on. I doubt I'll get a refund. A harsh lesson learned. You ought to be ashamed of yourselves.
8 juli 2025
Omdöme utan inbjudan
Svar från Sehaya
Hi Dave,
Thank you for taking the time to leave a review
It is very disappointing to see that you have provided information that is far from the truth
Your email received a response in under 5 hours and outside office hours
There is no place in our website where we "state" delivery dates. However, we do provide estimated delivery dates. Unfortunately we have yet to find a shipping carrier with 100% success rates and things can occasionally go wrong.
Your order was placed on Friday afternoon at 3:30pm, past our cut-off time which is 2pm as clearly mentioned on our website
The estimated delivery time of your order was between 07/07/2025 and 09/07/2025 and the order was delivered on the 9th indeed
Of course you can get a refund if you return the item, it is all very clear in our Refund Policy
We have a very attentive customer service which we are proud of
Best regards
Totally awesome customer service!
Totally awesome customer service!
Bought an anniversary present for my partner which was delayed by delivery issues (Nothing to do with Seller)
Kept going despite difficulties until we got the delivery
Lots of contact and regular updates
Couldn't ask for more
Thanks so much!
2 juli 2025
Omdöme utan inbjudan
Svar från Sehaya
Hi Peter,
Thank you for taking the time to leave a review and also include details of your experience, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Christopher,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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