Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The bracelet is lovely better than expected the different lovely coloured stones the attachment is a silver like button with a pattern and slips through the leather Bought it as a present for daug... Se mer
Företaget har svarat
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Se mer
As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too. Their earrings are simply stunning, their delivery really... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a UK based company of handmade jewellery with natural stones and gems
Kontaktuppgifter
60 Windsor Avenue, SW19 2RR, London, Storbritannien
- sales@sehaya.com
- www.sehaya.com
4,5
Utmärkt
519 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely gorgeous jewellery!
Absolutely gorgeous jewellery from Sehaya!! I have ordered twice already and all the pieces (two necklaces and one bracelet) are stunning! I will order from Sehaya again and would highly recommend to anyone looking for lovely, striking pieces. I also love the fact that what you see online is what you get - the pieces were exactly as advertised. I am looking forward to ordering more pieces. Thank you! X
25 augusti 2024
Svar från Sehaya
Hi Jackie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
We do appreciate your support!
Best regards
Gorgeous quality products from ethical…
Gorgeous quality products from ethical company at a fair price - what’s not to like?!!!
22 augusti 2024
Svar från Sehaya
Hi CK,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Fabulous Service
I ordered some earrings for my daughter from Sehaya as an alternative birthday present because the bag I ordered ….from a different Company ….
was lost by Yodel and the item was then out of stock. What a difference! Beautiful earrings arrived within 24 hours! Thank you.
29 augusti 2024
Omdöme utan inbjudan
Svar från Sehaya
Hi Lynne,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Delighted
The earrings arrived in good time and they proved to be a perfect present for my friend. They were beautiful.
30 juni 2024
Beautifully made bracelet
Beautifully made bracelet, bought as a gift but may keep it for myself! Quick delivery, easy to use website.
28 juli 2024
Wow!! Beautiful bracelet that could double as…
Beautiful bracelet that could double as a necklace wrapped round twice.
27 juli 2024
Disapointed with the intensity of colour
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be intense shades of purple but when they arrived the colours were quite muted which was quite disapointing but my grandaughter still liked them so we kept them.
26 juli 2024
Excellent product and excellent service…
Excellent product and excellent service I thoroughly recommend this company
24 juli 2024
Svar från Sehaya
Hi Hannah,
Thank you for taking the time to leave a review, we appreciate it
This has been thoroughly communicated via email. As we have advised, the delivery failed due to an incomplete shipping that you had provided...
You can confirm the incomplete shipping address if you check the order confirmation email
Since the shipments were lost due to customer's liability, the order is not eligible for a free replacement. However, we did offer you a free replacement on exception which has already been processed and the items are expected to be with you this week.
We cannot really understand how our service failed you at any point and therefore we cannot comprehend the 1-star review...
We would appreciate it if you could consider your rating again and amend it
Thank you in advance
Best regards
Exactly what I ordered and was…
Exactly what I ordered and was expecting, arrived inside a week, couldn't be happier. Thank you
30 juni 2024
Svar från Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Tim,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Perfect gift
Delivery was great and the product is beautiful! Was a gift and the recipient loved it ,just what she wanted! Well crafted ,beautiful bracelet and loved the little bag it came in!
27 juni 2024
Svar från Sehaya
Hi Natasha,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The item is beautiful and post sales…
The item is beautiful and post sales customer help was exemplary
25 juni 2024
Svar från Sehaya
Hi Adrian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Svar från Sehaya
Hi Nigel,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
This Business Is Insolvent Don't Send Them Any Money
Ordered item and paid £5.99 extra for next day delivery. The item did not and has not arrived. Checked at Companies House, this company is insolvent. PayPal gave an immediate refund, when I say immediate, I mean within 30 seconds of submitting the request. I would not deal with this business.
21 juni 2024
Omdöme utan inbjudan
Svar från Sehaya
Hi Chris,
We have failed to match your details with an actual order and unfortunately you have failed to provide the information we requested in order to verify that you are a customer
In any case, it is pretty obvious that this is a fake review as every single detail of it has no solid ground. Please mind that we don't offer a next day delivery option and there is no shipping option priced at £5.99.
Even though we will raise your review to Trustpilot's attention, we would advise you to be proactive and kindly remove your review
We take all cases of unfair competition very seriously and we will not hesitate to take any action required to protect the integrity of our business
We hope this is understandable
Best regards
Excellent product range
Excellent product range. Easy website to view. Good display with sufficient detail and information. Ordering and delivery process excellent.
31 maj 2024
Svar från Sehaya
Hi Julie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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