Seatfrog is a great way to jazz up your journey. I’ve won a few auctions and it’s made the journey sweeter. I’ve also had the misfortune of winning an auction for a train that was then declassified so... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid £50 for the upgrade, sat there got asked if I had a 1st class ticket. It was scanned then told there is no 1st class service for my journey for the next 3 hours thus defeating the purpose of up... Se mer
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First time using Seatfrog for an upgrade to first class after being recommended by a friend. Had my reservations but it was supprisingly easy to navigate through the auction and my bid was accepte... Se mer
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Kontaktuppgifter
London, Storbritannien
- info@seatfrog.com
- www.seatfrog.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wow I’m am very happy that I got a…
Wow I’m am very happy that I got a refund from my Seatfrog auction for a return journey as my outward train had been cancelled.Ella was very efficient dealing with my refund request very quickly. Brilliant service! I’ve used Seatfrog for a few years now and will continue to use them as they provide a reliable service.
24 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Diane, thanks for travelling with Seatfrog over the years! Sorry your outward train was cancelled, but we're delighted Ella could get your refund sorted so quickly. Your continued support really means a lot to us, and we look forward to helping with many more upgrades in the future 🐸
These guys are great
These guys are great! I should give a bad review so nobody uses them and I have fewer bidding against me!
But that would be unfair. Special thanks to Ella V in customer services who processed a refund for a declassified 1st journey yesterday evening and well inside 24 hrs. Excellent customer service.
23 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Paul, thanks for the laugh! 😄 We appreciate you resisting the temptation to keep Seatfrog a secret. Sorry your First Class coach was declassified, but we're delighted Ella could get your refund sorted so quickly. We look forward to seeing you back in the bidding soon! 🐸
Incredible service from Eibhilín
Incredible service from Eibhilín. Complete superstar! 🤩
Thanks for sorting so quickly.
Will be back to purchase more upgrades soon.
22 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Jez, what a lovely review! We'll make sure your superstar shout-out makes its way to Eibhilín ⭐ Thanks for your support—we'll be ready when you're back for your next upgrade 🐸
Amazing customer service
Amazing customer service! Speed and ease of refund following a cancelled train 👍
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Angela, thanks for taking the time to leave a review. Sorry your train was cancelled, but we're pleased the refund process was quick and straightforward. We really appreciate your kind words 🐸
Love seat frog so much and have been…
Love seat frog so much and have been using it for the past year.
This is the first time I’ve had a problem, which was my train being cancelled and not being able to use the upgrade I paid for. Aaron, from Seatfrog support was so great and helped sort my refund out for my upgrade. Great customer service!
23 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Barbara, thanks for travelling with us over the past year! While we're sorry your train was cancelled, it's great to hear Aaron could get everything sorted quickly. We really appreciate your continued support and look forward to helping you win plenty more upgrades 🐸
Excellent customer service
I bought a non-refundable Advance ticket for a day out which was supposed to be respite from being my mum's full time carer. Sadly she died just before I was due to travel and there was no way I could have got on a train after that. Seatfrog actually refunded my ticket and their customer service was fantastic - you actually are emailing a real person with empathy. I have also bought through their auctions and saved myself a ton of money. I will be buying all my train tickets through them in the future because I've had such horrendous experiences with other train companies' customer service but Seatfrog were great.
13 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Lottie, thank you so much for sharing your experience. We're so sorry for your loss, and we're glad we could help in a small way during such a difficult time. Your kind words about the team and your support mean a great deal to us, and we look forward to helping make your future journeys a little easier. Take care 💚
Great service as always
Great service as always, first time having to contact Seatfrog with a problem but Aaron was great, quick to respond to my email and all sorted out positively. Seatfrog is such a brilliant app to use!
22 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Ria, thanks for continuing to choose Seatfrog! It's great to hear Aaron was able to get everything sorted quickly the first time you needed a hand. We'll be sure to pass your lovely feedback on 🐸
Amazing customer service
Amazing customer service! Really responsive and helpful!
18 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Molly, thanks for the lovely review! We're delighted to hear you had such a positive experience with our support team. We really appreciate your kind words 🐸
Issue with upgrade
Had a complaint and was dealt with sincerity and efficiently.
Thank you Arron for your assistance very helpful.
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Katie, thanks for taking the time to leave a review. We're pleased Aaron could get everything resolved quickly for you, and we'll be sure to pass on your kind words 🐸
Absolutely first class customer service…
Absolutely first class customer service from Seatfrog, I use Seatfrog for Upgrades when travelling for work and personal ticket purchases. After a harrowing stressful experience with multiple cancelled trains from Kings Cross for a work event in Leeds, my seatfrog upgrade refund was processed in a very timely manner, within 24 hours. Thanks Seatfrog :)
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Bea, thanks for such a lovely review. Sorry your journey to Leeds was so stressful, but we're glad we could at least make the refund process one less thing to worry about. Thanks for continuing to choose Seatfrog for both work and leisure travel 🐸
Great service from Aaron who sorted out…
Great service from Aaron who sorted out a refund from my cancelled train super fast , great communication and service
21 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Lisa, we're delighted Aaron could get your refund sorted so quickly after your train was cancelled. We'll make sure your lovely feedback is shared with him. Thanks for your review!
Excellent refund speed
Usually we don’t have any trouble with trains that we upgrade on. However, on this day although our train was on time the service before and after were cancelled by EMR. Consequently the train was very crowded and was declassified. We still got into 1st class, albeit that we had to sit on the floor in the vestibule. No fault of Seatfrog, and they refunded without hesitation. Excellent service.
19 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Malcolm, that certainly doesn't sound like the First Class experience you were hoping for! Sorry your journey was affected by the disruption, but we're pleased we could get your refund sorted without any hassle. Thanks for sharing your experience 🐸
Great customer support
Great customer support - Aaron knew my issue quickly and resolved nicely
17 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Christopher, thanks for your review! It's great to hear Aaron was able to quickly understand the issue and get everything sorted for you. We'll be sure to pass your feedback on.
as always with seatfrog - great
as always with seatfrog, a pleasure - even when things dont go right, they refund quickly & fairly.
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Frankie, it's always lovely to hear from a returning Seatfrog user. While we hope everything goes smoothly, we're glad to hear you've found our refund process quick and fair whenever things don't go to plan. Thanks for your continued support 🐸
full refund
My train was cancelled, and I had no problem getting a full refund thank you Aaron for sorting it out so quickly.
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Barry, sorry your train was cancelled, but we're pleased Aaron could get your refund sorted so quickly. Thanks for taking the time to leave us a review 🐸
Super cool product
Super cool product. Only found out about it recently and I've already had a couple of first class upgrades which were super affordable.
Today I also had to contact customer support regarding a refund and they've been ace about it. Thanks Aaron!
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Tudor, welcome aboard! It's brilliant to hear you've already managed to bag a couple of affordable First Class upgrades. We're also glad Aaron could help with your refund when you needed it. Thanks for the fantastic review 🐸
Great customer experience
I always find Seatfrog really easy to use, the app design is very straightforward.
Ny train home recently was cancelled and after completing the form Aaron from Seatfrog got in touch to arrange a refund. Super impressed with them! Great customer service.
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Richard, thanks for the lovely feedback. It's great to hear you've found the app easy to use, and we're pleased Aaron could get your refund sorted quickly after your train was cancelled. We really appreciate your support 🐸
Aaron in Customer Support was very…
Aaron in Customer Support was very responsive and resolved my request. Thanks Aaron.
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Shaun, thanks for the shout-out! We'll make sure your kind words are passed on to Aaron—he'll be pleased to hear he could help 🐸
Needed help with booking
Needed help with booking. Team prompt to reply with great advice and resolved my query really quickly.
Brilliant service
20 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Jane, thanks for your review! We're delighted the team could answer your booking questions and get everything sorted so quickly. We hope you enjoy your next journey with Seatfrog 🐸
Vanessa was super helpful in sorting refund
Vanessa was super helpful in sorting my refund when the train was delayed for hours
17 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi there, sorry your journey was delayed, but we're pleased Vanessa could get your refund sorted for you. Thanks for taking the time to leave a review 🐸
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