Seatfrog is a great way to jazz up your journey. I’ve won a few auctions and it’s made the journey sweeter. I’ve also had the misfortune of winning an auction for a train that was then declassified so... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using Seatfrog for an upgrade to first class after being recommended by a friend. Had my reservations but it was supprisingly easy to navigate through the auction and my bid was accepte... Se mer
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Se mer
Företaget har svarat
Super swift response and positive outcome in less than 24 hours. Excellent customer service! I also appreciated Ella's email and the comment about 'feeling warm and fuzzy inside' - made me smile and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Kontaktuppgifter
London, Storbritannien
- info@seatfrog.com
- www.seatfrog.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Train cancelled and didnt realise i…
Train cancelled and didnt realise i could claim refund as i had not used upgrade, applied yestetday afternoon, Richard contacted me today to say refund on its way. Fantastic customer service thank you
6 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Carole, a nice surprise to find out you could claim it back! We’re glad Richard could pick things up so quickly and get your refund on its way. Thanks for the fantastic feedback.
Thanks Richard for sorting😃
5 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi there, you’re very welcome! 😃 We’ll make sure Richard gets the shout-out. Thanks for leaving us a review 🐸
Seatfrog is so easy to use .
Seatfrog is so easy to use .. Fantastic Customer Services . Thank you
4 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Marjorie, simple to use with fantastic support - we couldn’t ask for much better feedback than that! Thanks for the lovely review 🐸
Seatfrog great experience / support refund
Use Seatfrog on a very regular basis. Very easy and simple. Supportive.
Had a train where it was declassified with no first class.
I wrote to Seatfrog and within 24 hours Ella had processed my refund.
Amazing service as always. Thank you
4 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Joe, it means a lot to have you using Seatfrog so regularly. Sorry you missed out on First Class this time, but we’re happy Ella had your refund processed within 24 hours. Here’s to a smoother upgrade next time 🐸
Thanks Ella
Thanks to Ella who helped to process my refund straight away, no issues!
4 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Ellie, we’ll make sure your thanks are passed straight on to Ella! Lovely to know she could get your refund processed quickly and without any fuss.
I bought an upgrade to first class
I bought an upgrade to first class, Got a great deal and the first class experience on LNER is always great. Unfortunately on this occasion my train was cancelled!!! You can imagine the irritation and stress…. However, Seatfrog refunded really quickly, a day or two. I was pleased that there was no mucking about. Thank you 🤩 I do love Seat Frog…..
3 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Gina, we felt the pain reading that! Bagging a great First Class deal only for the train to be cancelled! 😩 At least we could make the refund part quick and fuss-free. Thanks for the Seatfrog love, and fingers crossed your next upgrade makes it all the way 🐸
Eibhilín was amazing
Eibhilín was amazing. I made an error with my booking details and as a good will gesture she refunded this mistake. I was going to be out of pocket, so I am very thankful. Highly recommend seat frog to anyone.
3 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Ryan, mistakes happen, and we’re glad Eibhilín could find a way to help so you weren’t left out of pocket. Thanks for the recommendation, we really appreciate it 🐸
I had a cancellation of my train & was…
I had a cancellation of my train & was my first use of Seatfrog, I reached out to get a refund.
I was informed by Seatfrog customer service assistant Ella that I would get my refund within a couple of days.
I will definitely use Seatfrog again.
Well done & thank you Ella for responding so quickly.
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi David, not quite the first Seatfrog experience we’d have chosen for you! Sorry the train was cancelled, but we’re happy Ella could respond quickly and get your refund on its way. Hopefully your next Seatfrog experience involves actually enjoying the upgrade 🐸
I’m a sucker for an upgrade and have…
I’m a sucker for an upgrade and have used seafrog a number of times over the last year! Always great service and this includes having to request a refund due to the train being cancelled or declassified.
3 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Adam, we completely understand being a sucker for an upgrade 😄 Thanks for coming back to Seatfrog time and time again and it’s lovely to know you’ve been well looked after when cancellations or declassifications have got in the way.
Ella was so helpful and quick
Ella was so helpful and quick. Great service.
3 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Jade, we’ll make sure Ella sees this! Thanks for the lovely feedback. Quick and helpful is exactly how we want it to feel 🐸
I had an issue and needed a refund
I had an issue and needed a refund, Ella was swift at replying and sorted my issue out in a professional manner with no problems!
31 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi CJ, thanks for the shout-out! We’ll pass this on to Ella. She’ll be happy to know everything was handled quickly and professionally.
Fantastic, seamless app and great customer service!
Seatfrog is a fantastic app, I would highly recommend! I regularly use Seatfrog to upgrade and always works seamlessly. The very first time I had an issue it was dealt with very promptly and clear by way of a very friendly email by Ella V! Very grateful for the extremely effiecient and kind response. Will 100% be using Seatfrog for future upgrades. Thank you Seatfrog and thank you to Ella V!
30 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Thomas, what a review! It means a lot to know Seatfrog has become part of your regular travels and that your first time needing support was such a positive one. We’ll make sure Ella V sees your lovely feedback and we’ll see you back in the upgrades 🐸
Great customer service
Great customer service. I was fortunate enough to win a seat upgrade auction, unfortunately my train was cancelled! Refund processed very quickly thanks to Aaron. I definitely recommend using the app for a first class upgrade at a great price.
28 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Anthony, thanks for the recommendation! Sorry your train was cancelled after you'd won your upgrade, but we're pleased Aaron could get your refund sorted so quickly. We hope you're back enjoying First Class again soon 🐸
Really easy to use app and the customer…
Really easy to use app and the customer support was amazing when my train was cancelled (thanks Aaron). I received a full refund within 24 hours.
I'd recommend to anyone!
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Joe, thanks for the lovely review! Sorry your train was cancelled, but it's great to hear Aaron could get everything sorted within 24 hours. We really appreciate the recommendation 🐸
Seatfrog seems to be run by real people.
I appreciate the ease of getting a refund on this occasion after a torrid day trying to travel last week. I use Seatfrog a lot and really rate it.
Aaron at Seatfrog was most excellent in communication despite pleading with me to name check him in my feedback! Actually I didn't mind this at all. Personalised responses are not common these days.
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Cliff, this made us smile! 😄 We're really glad you enjoy using Seatfrog, and it's lovely to hear the personal touch made a difference. We'll be sure to pass your feedback on to Aaron, although we can't promise he wasn't fishing for that name check! Thanks for your continued support 🐸
Wow was not expecting that
Wow was not expecting that, a amazing site. Would recommend big time. A very big thankyou to Aaron beautiful email and yes feel the love if time thankyou
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Mary, what a lovely review, thank you! We're so pleased you had such a positive experience, and we'll make sure Aaron sees your kind words. Thanks for recommending Seatfrog 🐸
We had some issues with our train being…
We had some issues with our train being late (and declassified, so our upgrades couldn’t be used) - huge thanks to Aaron who organised a refund and replied very promptly. I’ll definitely use Seatfrog again.
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Lucy, sorry your journey didn't go to plan, but we're delighted Aaron could get your refund sorted quickly after your upgrades couldn't be used. Thanks for your support—we look forward to welcoming you back soon 🐸
Just want to thank Ella for making the…
Just want to thank Ella for making the conversation fluid professional and completed my query with no problem at all.
Thank You
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Adam, thanks for taking the time to leave a review. We're pleased Ella could make everything nice and straightforward for you. We'll be sure to pass your kind words on 🐸
Excellent customer service
First class on our train got declassified. Applied for a refund from seat frog, Aaron sorted it and refunded me the next day. Excellent customer service.
27 juli 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi David, sorry your First Class coach was declassified, but we're pleased Aaron could get your refund sorted so quickly. Thanks for your lovely review 🐸
Svar från Seatfrog
Hi Vinina, thanks for your review! We're glad we could help and get back to you quickly. We really appreciate your support 🐸
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