Seatfrog Omdömen 

Very disappointing, allowing bids on standard premium so customers can unknowingly pay way over the odds. Just a scam.

I booked using their app as I was told it is good site for discounted train tickets. The whole experience cost me an additional £73 and as soon as notice my mistake, within a minute of accepting, (Understandably considering the price, I thought I was buying first class), I was not even allowed to cancel. They told me that they were known for their auction/ bidding for upgrades, but this too proves to be a false economy. If you add their minimum accepted bid to the fare, it is the same price or more than booking a train ticket directly with the train company. I was taken for a ride once (no pun intended) but I promise I will not be taken for another. With other honest train discounters, one is not short of choices. At least these sites make it clear what you are buying.

Super quick response when I needed a refund for an upgrade because the train was cancelled (thank you Ella!). Website is easy to use, upgrades are so much better value than booking directly through the train companies.

Sent request for a refund due to earlier train, as Grandson ill & auction not finished. Although not policy, did get a refund

Train cancelled and firmly believed that getting a refund would be a trial, as it is for anything these days.
However.... Seatfrog process was simple, response was immediate and matter resolved efficiently. Great process, great comms, commendable! Thanks Ella V in customer support for restoring my faith!

Seatfrog is fabulous, always great prices to upgrade, and fantastic customer service when there’s a problem with the booked train. Ella was brilliant at dealing efficiently and quickly with my refund when my LNER train was cancelled.

This was my first time using Seatfrog. I booked a return journey from Reading to Hartford in Cheshire which used the Cross Country service from reading to Birmingham changing to north west for the next leg. Only the Cross Country service had first class so I decided to try an auction for an upgrade which produced an upgrade for £13 on the northbound journey. However, Cross Country then cancelled the train I was booked on and I decided that although there was another in one hour that might also be cancelled and even if it ran would now have two train loads of passengers and I would not even have a reserved seat in standard and nothing in first so I decided to cancel and drive instead. The refund process was very efficient for both the main ticket and the upgrade and I will certainly use them again. Thanks to Richard who dealt with my claims. I live in hope that Cross Country have got their act together next time I travel.

Really happy with first class upgrade price. Purchased and looked forward to our trip. Sadly train cancelled and alternative could not offer 1st class. Contacted Richard at Seatfrog who quickly offered to refund the upgrade. Great service. Will definitely use again. Thank you.

Thanks to Ella who processed my refund quickly. I’m not giving 5 stars not because of them but because the refund process when the service provider doesn’t have a first class service is overly complicated. I’ve had to do this three times to date so surely a simple ticket reference or even just being able to use the app and state the issue would be a far better service.

Excellent service by Ella at Seatfrog. Trip to London was disrupted by a cancellation (actually had 3 trains cancelled in a row). Ella dealt with this within 8 hours of the event, was professional and kind, processing the refund immediately and reducing the stress of a pretty tough day of travel! Thanks Ella!

Unfortunately my upgrade didn’t go as planned, and my 1st class upgrade was declassified on my journey, but Ella V at customer service replied to my refund request the following day, and my money was back in my account within a day. Great customer service and I will definitely use Seatfrog again.

I always use Seatfrog for an upgrade to first class for long train journeys, totally worth it. On this occasion, through no fault of Seatfrog, the journey was a nightmare, overcrowded, standing in first class, no refreshments and the train terminated before my destination. I applied for a Seatfrog refund and it was processed swiftly and efficiently by Ella, great service and much appreciated.

When the trains run it's fantastic, when the train didn't run they refunded the upgrade no quibbles, thank you to Ella on their support team for their help!

Great service from Ella who quickly resolved a refund claim for us when our train was cancelled. Thanks so much

great service from Ella at Seatfrog

the train got declassified so I couldn't use the upgrade and got an immediate refund

well done Seat frog , definitely recommend

Ella at seat frog handled my refund very swiftly due to no seats being available .
I’ve used seat most weeks and they’re always been good and will continue to use them .

Ella was amazing and sorted out my problem straight away. Thank you :-)

Ella very efficiently processed my claim for a refund as my train had cancelled. 👍

First time using the app. Won upgrade then train cancelled! Ella at Seatfrog was excellent and repaid the upgrade almost immediately.
I also won an upgrade on return journey and that all worked perfectly.
Will definitely be using app again

Ella was helpful with my support ticket and everything sorted along with a refund.