Seatfrog is a great way to jazz up your journey. I’ve won a few auctions and it’s made the journey sweeter. I’ve also had the misfortune of winning an auction for a train that was then declassified so... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using Seatfrog for an upgrade to first class after being recommended by a friend. Had my reservations but it was supprisingly easy to navigate through the auction and my bid was accepte... Se mer
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use. Yesterday unfortunately the train was declas... Se mer
Företaget har svarat
Super swift response and positive outcome in less than 24 hours. Excellent customer service! I also appreciated Ella's email and the comment about 'feeling warm and fuzzy inside' - made me smile and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Kontaktuppgifter
London, Storbritannien
- info@seatfrog.com
- www.seatfrog.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dealt with cancelled train refund…
Dealt with cancelled train refund swiftly and no fuss - which was appreciated after a pretty frustrating day of travel!
Thank you Ella
24 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Melanie, after a frustrating day of travel, the last thing you need is a frustrating refund too! We’re glad Ella could get that part sorted swiftly and simply. Thanks for the lovely feedback 🐸
Personal message from Richard
Personal message from Richard, swift service - despite it not being their fault at all
18 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Graeme, thanks for recognising that! Sometimes the trains throw a spanner in the works, but we’ll always do what we can to help from our side. We’ll make sure Richard sees your kind words.
Seatfrog is brilliant
Seatfrog is brilliant. I’ve used it a few times now and it’s been just fantastic.
I recently had a train cancelled and they refunded my upgrade so quickly.
Ella was fantastic and got back to me within 24hours!
Thanks so much and brilliant work!
21 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Henry, “Seatfrog is brilliant” now that’s a review we can get behind! 😄 Thanks for coming back to us, and we’re glad Ella could get your refund handled within 24 hours. Here’s to plenty more successful upgrades 🐸
So booked an upgrade but wasnt allowed…
So booked an upgrade but wasnt allowed on the train due to over crowding . Very simple to get a refund. Use them a lot
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Nick, sorry overcrowding meant you couldn’t even get on the train! Definitely not the upgrade experience you were expecting! We’re glad getting your money back was straightforward. Thanks for continuing to use Seatfrog.
Always find a good deal and they are…
Always find a good deal and they are very responsive thank you
17 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Marco, good deals and responsive support sounds like a winning combination to us! Thanks for the lovely feedback 🐸
Never used SeatFrog before but I'll be…
Never used SeatFrog before but I'll be doing so again. Huge saving on the list price of a 1st class upgrade
As it happened the train was cancelled but refund sorted in a few days. Rebooked on the next train and secured an upgrade so happy days!
Thanks Ella for all your help
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Jeremy, now that’s a first Seatfrog adventure! A big saving, a cancellation, a refund and then another successful upgrade all in one go 😄 We’re glad Ella could help along the way and we love that you’ll be back for more.
Refund Made Simple
I Use Seat Frog Often. This Time LNER Train Got Cancelled For Reasons Out With Their Control. Seat Frog Refund Process Made Very Simple. Thanks You To Ella For Your Quick Response And Support.
18 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi there, thanks for being a regular Seatfrog user! Sorry LNER couldn’t get you there as planned this time, but we’re glad the refund process was simple and Ella could get back to you quickly. 🐸
I had to ask for a refund due to train…
I had to ask for a refund due to train cancellations and I sent a message to Seatfrog and it was responded back in a day and the refund is already in my bank. Great service and Thank you to Ella for the speedy reply and looking after me.
14 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Dave, that’s the kind of turnaround we like! We’re glad Ella could pick up your request quickly and get the refund back into your account. Thanks for the lovely feedback.
Thank you for excellent customer service
Ella was excellent processed my refund quickly for the upgrade I wasn't able to use as the trains were cancelled thankyou
17 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Mark, sorry the cancellations meant you missed out on your upgrade, but we’re glad Ella could get your refund processed quickly. We’ll make sure your thanks are passed on 🐸
Excellent customer service - Thank you!
We love using seatfrog - especially to treat ourselves to a first class rail upgrade! Sadly our train to London got cancelled and we had to get off in Doncaster this weekend. It was super easy to complete the form online to request a refund and Ella, at Seatfrog replied within 24h of my request. Very impressed with the customer support - Thank you Ella and Seatfrog. Made a disappointing cancelled trip to London a little less painful!
17 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Kirstie, we love that First Class is your way of treating yourselves! Sorry this particular treat ended prematurely in Doncaster, but we’re glad Ella could make the refund one less thing to worry about. Fingers crossed the next trip to London goes all the way 🐸
Applying for an upgrade refund
The train that I upgraded to 1st Class on got cancelled. I applied for a refund for original seat but didn't realise I could apply for a refund for the 1st class upgrade. It was really easy to do and was refunded in under 24 hours. Great Customer Service from Ella.
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Christine, finding out you can claim your upgrade back is a nice little silver lining after a cancellation! We’re glad the process was easy and Ella could get the money back to you in under 24 hours. Thanks for the lovely review.
Quick proceeding of refund request
Thanks to Ella V at Seatfrog for amazingly quick turnaround of my refund request due to first class carriage not being available on my train. Will definitely use Seatfrog again and would recommend!
13 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Helen, thanks for both the review and the recommendation! Sorry First Class wasn’t available on the day, but we’re glad Ella could turn your refund around so quickly. We look forward to your next upgrade 🐸
Super quick refund!
I’ve used Seatfrog in the past and have always had a good experience and managed to bag upgrades when I have needed them from Kings Cross to Newcastle. I rarely buy a 1st class ticket and am usually lucky with upgrades via Seatfrog. This time my train was cancelled, I put in my request for a refund at 7pm last night and by 1pm today I had received my refund. Fantastic customer service. This is service I will share far and wide! Thank you and thanks to Ella in the Seatfrog team! 🐸
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Chantal, Kings Cross to Newcastle is definitely a journey made better by a First Class upgrade! 😄 Sorry the cancellation got in the way this time, but getting your refund from a 7pm request to your account by 1pm the next day is a result. Thanks for spreading the Seatfrog word far and wide and we’ll make sure Ella sees this! 🐸
Great customer service
Refund processed very quickly, friendly service, also helped me earlier when I'd bought an upgrade for the wrong train accidently - Ella was super helpful on both!
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Megan, Ella to the rescue twice! 😄 Whether it’s a cancelled train or an accidental upgrade on the wrong one, we’re glad she’s been able to get things sorted for you. Thanks for the lovely feedback.
Refund for train cancellation was…
Refund for train cancellation was completely hassle free and easy to arrange
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Lisa, hassle-free is exactly how a refund should be. Thanks for sharing your experience, and hopefully your next upgrade goes entirely to plan 🐸
Train was cancelled and my upgrade…
Train was cancelled and my upgrade refund was issued within one day of applying Brilliant service
16 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Scott, sorry the cancellation meant you couldn’t use your upgrade, but a refund within a day certainly takes some of the sting out of it. Thanks for the brilliant feedback!
Brilliant customer service!
I've used Seatfrog for first class upgrades very successfully on many occasions, and always been very happy. I used it again last Friday, only to find that first class had been cancelled on the train because of faulty air conditioning. I filled in the very easy form to claim a refund whilst sitting on the train on Friday afternoon and now, on Monday morning, an email from Eibhilín at Seatfrog to say that my refund has been processed - fantastic, speedy customer service! Thanks, Eibhilín and thanks, Seatfrog!
17 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi there, thanks for being such a loyal Seatfrog upgrader! Faulty air con putting First Class out of action is a frustrating one, but we’re glad the refund form was straightforward and Eibhilín could get everything processed so quickly. We’ll make sure your thanks reach her 🐸
Ease of refund
Whilst a fabulous way to upgrade a journey cheaply it’s even better when things don’t go accordingly! Claiming a refund when a train declassified its seats was easy, dealt with promptly and efficiently with correspondence that was cheery, apologetic and genuine. (Shout out to Eibhilin for her response).
11 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Pam, we love this! Seatfrog has to work just as well when things go wrong as when you’re enjoying that First Class upgrade! We’re especially happy to hear Eibhilín’s response felt genuine and human. We’ll make sure she gets the shout-out.
Eibhilín Handled my refund request…
Eibhilín Handled my refund request quickly and professionally and resolved the problem almost instantly. Very positive and friendly and easy to communicate with. I couldn’t be happier with the service received from Eibhilín
14 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Gary, what lovely feedback for Eibhilín! We’ll make sure she knows how much you appreciated her friendly approach and quick resolution. Thanks for taking the time to share it 🐸
Customer service absolutely useless
Customer service absolutely useless, will never use again!
15 augusti 2026
Omdöme utan inbjudan
Svar från Seatfrog
Hi Paul, thanks for sharing those extra details. I've been able to identify your support ticket and will get back to you there and help get this resolved. ^Richard
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