Very welcoming and helpful staff. Explained the different type of fabrics and leather options. Introduced me to various sale options. The staff had a great knowledge about each product I looked at... Se mer
Plats
Byt platsUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When entering the store we noticed a fresh sweet smelling scent,which I have to say was lovely. We were greeted as we walked in by Connor who gave us a friendly hello. After a couple of minutes he cam... Se mer
When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Se mer
Företaget har svarat
Företagsinformation
Om poltronesofà - Middlesbrough
Skrivet av företaget
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrivet av företaget
Kontaktuppgifter
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Storbritannien
- 01642 779150
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Priory G 70.
The delivery of my furniture went very smoothly no problems .the men who did the delivery and assembled them did a very good job.
10 juni 2026
A good experience
The sales rep was very good, friendly, helpful and patient.
He explained everything then left us alone to choose and was not perturbed when we asked more questions or asked for clarification
Delivery came one month earlier than promised
7 juni 2026
That’s how to do it.
Right from first ordering our new suite everything wet as smooth as clockwork. When the suite was delivered it came on time and James and Lewis were very polite and friendly, they took all the packaging away with them and were very careful when bringing the sofa and chair in. TOP MARKS EVERYONE.
9 juni 2026
Great options friendly helpful staff
My wife and I visited the Middlesbrough store and were made welcome with an explanation of how the store was laid out and how the various options were available. Having chosen the sofa we wanted we were helped with the options and the order process. Staff very helpful. Looking forward to delivery of our new sofa. Thank you.
2 juni 2026
Visited store to ask question about…
Visited store to ask question about finance Paula answered all questions about products in the store.She helped us choose the furniture we wanted and went through all options very informative and very pleased with service
30 maj 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Wrong specification of sofa delivered
We had no problem at all when looking around the showroom and selecting our sofa - the sales assistant was very helpful.
However, the wrong sofa was delivered. We had requested one with a footrest, and it was delivered without.
We have since been told that there is nothing that can be done as we should have checked the order confirmation.
The order confirmation uses lots of abbreviations (how would we know what they mean?) and does not even give the name of the sofa. It has a photo of a sofa which, at quick glance, looks like the sofa we ordered, unless you look closely for the specific differences.
Very disappointed as this was not a cheap piece of furniture, and will put us off using SCS again.
30 maj 2026
Svar från poltronesofà - Middlesbrough
Ciao Julie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you were disappointed in your furniture and that this is not as expected when it arrived with you.
It is noted that you have spoken to the store who have reviewed the details and confirmed that the furniture is correct as per your order document.
Again I am sorry for any upset caused and that this outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Absolutely brilliant service
Absolutely brilliant service - i was kept informed about my delivery throughout. The delivery men where very careful & polite.
2 juni 2026
Purchased sofa
Purchased sofa, that went fine, promised delivery following Friday never turned up. On complaining promised refund of delivery charge, still waiting over 2 weeks later.
Perhaps spend less money on silly TV ads and more on customer service !
9 maj 2026
Omdöme utan inbjudan
Svar från poltronesofà - Middlesbrough
Ciao,
I hope you are well and thank you for taking the time to leave us your review.
At the moment due to no account details being provided i am unable to review your account to look into the refund you had discussed with the store due to the delay.
Please reach out to the store your order had been placed with for this to be looked into further or please feel free to contact our Aftercare department on 0191 731 3300.
Kind Regards
Poltronesofa
Social Media Team
Fabulous sofa
Helpful staff not pushy very genuine lots of choice of style size colours and fabric and leathers .usual wait for it to be made and delivery went very smoothly with great delivery team phone call on the day giving times of delivery and all done with no rubbish left behind . I would recommend them to everyone
28 maj 2026
Excellent service
Got warning when settee due for delivery,Guys were very good who delivered it.Took about 3 months from ordering to delivery but were wane it would.Overall well impressed from start to finish
21 maj 2026
Great suite smashing delivery men
27 maj 2026
Nice choices, Delivery delays
Liked
Staff in store friendly
Choice of fabrics
Delivery men good
Sofa looks lovely
Dislike
Was told delivery 10 to 12 weeks
At 10 weeks given delivery date week ahead so paid off sofa balance.
Then immediately told delay. Thought maybe week or two.
Took further 6 weeks before delivery. Have been verbally promised refund of delivery for delay.
Pleased to say promised delivery refund been paid
27 maj 2026
Svar från poltronesofà - Middlesbrough
Good Afternoon Linda,
Thank you for taking the time to leave your 3* review along with your likes and dislikes, Thank you for providing this feedback.
I am sorry to hear you had been faced with a delay with your furniture leading to a longer lead time than expected. As pre delivery/delivery's is dealt with by the stores directly i have reached out to the store to request contact to be made in regards to the refund you advised the store had discussed with you.
I hope this helps.
Many Thanks
Poltronesofa at ScS
Very helpful
The salesman who helped us was great. His name is Neil and he was extremely helpful. Very happy with the service 👍
28 maj 2026
The first thing I noticed was the way…Middlesbrough
The first thing I noticed was the way they helped me with my choice of furniture always happy and helpful thank you very much
19 maj 2026
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