I ordered my tennis braclet on line. I’m absolutely delighted with it. It arrived within 2-3 days of ordering. The packaging was beautiful, I’m so enjoying my purchases. I would definitely recomm... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were welcomed into the shop very nicely. The stock is very interesting and although I was only buying a small gift I would definitely return if I was thinking of buying a piece of jewellery for mys... Se mer
Every visit to Sarah Layton is always a pleasure. From buying our wedding rings to having piercings done, everyone is always really helpful, nothing is too much trouble and everyone is always just... Se mer
Customer service on the phone was brilliant and they resolved my online order issue quickly (an issue I created myself!). The person on the phone was so helpful and attentive. Delivery arrived extreme... Se mer
Företagsinformation
Skrivet av företaget
Sarah Layton is an award-winning family jewellery boutique situated in the heart of the picturesque Ribble Valley. Established in 2010, we're home to a diverse collection of renowned jewellery designers and trend-led brands, as well as our own in-house diamond & gemstone collections, piercing studio, workshop and permanent welded jewellery. We specialise in bespoke jewellery design, remodelling & repairs. Our onsite workshop, resident goldsmith and designers mean we can turn your jewellery dreams into reality. From sourcing natural or lab-grown diamonds and unusual gemstones to breathing new life into old, unworn or inherited jewellery, our expert team can guide you through the exciting process of creating your perfect piece of jewellery from start to finish.
Kontaktuppgifter
71 King Street, BB7 9SW, Whalley, Storbritannien
- 01254822062
- chat@sarahlayton.co.uk
- www.sarahlayton.co.uk
4,9
Utmärkt
272 omdömen
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Very friendly and helpful staff
Very friendly and helpful staff who went above and beyond to make my shopping experience a good one
27 mars 2025
Suspicious behaviour for a firm like this
Sarah Layton have good communication and levels of service. Ordered a Garmin Fenix watch that arrived with the tamper seal broken which was upsetting as instantly I was opening a box that wasn’t untouched. This was opened by Sarah Layton to ensure the item was present. I communicated this to Garmin who said this was highly unusual, they’d never heard of this before and that I should return the watch. I currently plan to keep the watch though I struggle to believe it is entirely new, the price was however good. I admit to asking for some money back as a consequence but was told I couldn’t and only a return was possible. Regardless, odd, perhaps suspicious behaviour from Sarah Layton. Imagine ordering a new MacBook and it arriving open because the supplier wanted to check it was packed and adding their own ineffective hairy returns seal to the device.
22 mars 2025
Omdöme utan inbjudan
Svar från Sarah Layton
Dear Harri, thank you for your review. I am pleased to hear you found our communication and levels of service to be good. I also appreciate your comments regarding our returns label. As we discussed over the phone and through email, our company policy requires that all items sold, whether in-store or online (except for pierced products and sale items), have non-return labels attached. This information is also clearly stated on the returns page on our website. This policy ensures that items are returned unworn and in the same condition in which they were sent.
I understand your perspective, but it's important to note that we are a jewellery and watch retailer, not a tech retailer. The products we offer are designed to be worn, which is why they have a returns label attached in a similar way to clothing and shoe retailers. We are an authorised stockist of Garmin watches (and indeed of every brand we sell) and are members of the National Association of Jewellers. Every item we sell is brand new, and we review our prices weekly to ensure we are as competitive in the market as possible. We do not sell pre-owned or used items. There is nothing suspicious about us attaching a non-return label to the products we sell. As mentioned during our conversation, you are welcome to return the watch if you are dissatisfied with the item, the packaging, or our service. If you wish to discuss this further, please feel free to contact me on 01254 822062. Regards, Leanne
Gem of a place !
Staff are always friendly and helpful .Have bought various Georg Jensen pieces at very reasonable prices and used the ear piercing service available in store .would recommend this shop it is lovely to have an independent shop in close proximity.
28 februari 2025
Svar från Sarah Layton
Thank you so much for your wonderful review, Lesley. We love being part of the thriving independent high street in Whalley, and that's thanks to customers like you. - Leanne
Personalized service
My watch is awesome and they made sure to communicate the delivery process and personally reach out to me to thank me for the business. It was personal and not computer generated time wasting junk. I appreciated the class and touch.
28 februari 2025
Svar från Sarah Layton
Thank you so much for your wonderful review, Steve! I hope you're enjoying your new watch. - Leanne
Great service
Great service, very helpful, well packaged and pleasant to deal with. Was also the best price on the internet for the watch I purchased.
3 mars 2025
Svar från Sarah Layton
Thank you for your kind review, Steve. I hope you're enjoying your new watch. - Leanne
great service efficient and…
great service efficient and professional whilst also being human !
1 mars 2025
Svar från Sarah Layton
Thank you, Ian. We strive to offer a professional service while retaining the personal touch of the independent, family business that we are. - Leanne
Extremely helpful and friendly
Extremely helpful and friendly. Kept me up to date on the progress of my bespoke ring from start to finish. Would definitely recommend.
25 februari 2025
Svar från Sarah Layton
Thank you so much for your kind review. Creating bespoke jewellery is certainly one of the best parts of our job. I hope you're enjoying your new jewels. - Leanne
Sarah Layton’s - Amazing
Emma was really professional and friendly when dealing with us. I would not hesitate in buying from Sarah Layton’s again. Thank you to all involved 5*.
8 februari 2025
An immaculate ear piercing studio with…
An immaculate ear piercing studio with expert advice and care. A great experience-love my new piercing!
25 januari 2025
The jewellery is beautiful but I find…
The jewellery is beautiful but I find some of the staff always appear to have limited time or patience to spend with customers. It’s not a friendly shopping experience
1 februari 2025
Svar från Sarah Layton
Thank you for your review, Carrie. I appreciate the feedback. I know my Store Manager, Sue, has spoken to you about your experience, and I do hope we'll see you in-store again. - Leanne
Super experience- great service
1 februari 2025
Delivered on time
Delivered on time, package was taken care of and nicely gift wrapped
30 december 2024
Excellent Jewel World
Bought from year to year, always nicely packed and quick shipping!
31 december 2024
Excellent choice of products and swift…
Excellent choice of products and swift delivery
30 december 2024
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