I ordered my tennis braclet on line. I’m absolutely delighted with it. It arrived within 2-3 days of ordering. The packaging was beautiful, I’m so enjoying my purchases. I would definitely recomm... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were welcomed into the shop very nicely. The stock is very interesting and although I was only buying a small gift I would definitely return if I was thinking of buying a piece of jewellery for mys... Se mer
Every visit to Sarah Layton is always a pleasure. From buying our wedding rings to having piercings done, everyone is always really helpful, nothing is too much trouble and everyone is always just... Se mer
Customer service on the phone was brilliant and they resolved my online order issue quickly (an issue I created myself!). The person on the phone was so helpful and attentive. Delivery arrived extreme... Se mer
Företagsinformation
Skrivet av företaget
Sarah Layton is an award-winning family jewellery boutique situated in the heart of the picturesque Ribble Valley. Established in 2010, we're home to a diverse collection of renowned jewellery designers and trend-led brands, as well as our own in-house diamond & gemstone collections, piercing studio, workshop and permanent welded jewellery. We specialise in bespoke jewellery design, remodelling & repairs. Our onsite workshop, resident goldsmith and designers mean we can turn your jewellery dreams into reality. From sourcing natural or lab-grown diamonds and unusual gemstones to breathing new life into old, unworn or inherited jewellery, our expert team can guide you through the exciting process of creating your perfect piece of jewellery from start to finish.
Kontaktuppgifter
71 King Street, BB7 9SW, Whalley, Storbritannien
- 01254822062
- chat@sarahlayton.co.uk
- www.sarahlayton.co.uk
4,9
Utmärkt
272 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff are fabulous and give you…
The staff are fabulous and give you time and their expertise to help you choose the right items of jewellery.
24 juni 2025
Lovely shop with a great choice
Lovely shop with a great choice. Staff are great - really helpful 🥰
31 maj 2025
Absolutely Delighted Expert Repair and Outstanding Service!
I recently had a piece of jewellery repaired and couldn’t be more impressed. The work was carried out with real expertise and incredible attention to detail. Every aspect of the repair was handled with care, and the end result was flawless. It was a truly great experience from start to finish – professional, efficient, and clearly done by someone who takes real pride in their craft. Highly recommended!
31 maj 2025
Excellent Service
I purchased a Garmin Fēnix 8 recently and the whole experience was tremendous from start to finish, as was the price! I dealt mainly with Sue, who was fantastic to deal with. She stayed in regular touch to keep me up to date on the progress of my order and accommodated a last minute delivery change without any fuss.
I’m absolutely delighted with the watch and delighted with the service, 10/10.
Thank you!
31 maj 2025
⭐️⭐️⭐️⭐️⭐️
Excellent to buy from - Excellent Communication - Would definitely buy from again ⭐️⭐️⭐️⭐️⭐️
30 maj 2025
Beautiful heart earrings
Beautiful heart earrings, easy to order online and pick up from the shop.
Thank you.
27 maj 2025
Todo bien
Todo bien, solo que hubo un importe extra por impuestos en aduana y estaría bien saberlo en el check out.
1 maj 2025
Excellent service and communication
Excellent service and communication. Product arrived next day, will definitely be a returning customer. Highly recommended
29 april 2025
They were most helpful and in the end I…
They were most helpful and in the end I purchased from them a lovely necklace very happy with all the service start to finish highly recommen👍
24 april 2025
Excellent staff & Pricing
Excellent staff, very helpful and knowledgeable. Chain was lovely and very reasonably priced :)
4 april 2025
Svar från Sarah Layton
Thank you for your kind review, Adam. We really appreciate it 😊
Waste of time and money
I have never received the ring I ordered from this company. They promised they would refund me, but I have never received the refund neither. Since February I have received the last email from James, there has been no response from them at all no matter how many times I chased them. I have left no choice but to take them to court. This is such a shame.
9 december 2024
Omdöme utan inbjudan
Svar från Sarah Layton
Dear Alice,
This review is inaccurate and misleading.
We received your order on December 9th 2024 at 10.14 am. Your order was dispatched at 4.04 pm by DPD guaranteed next-day delivery, and was delivered to your address on 11th December 2024 at 10.36 am. The parcel is recorded as being received by you. The proof of delivery was sent to you.
You raised a query about your delivery stating that you had not received your parcel on the 16th of December 2024. In support of your enquiry, we raised the issue with DPD through our shipping broker, GFS. The first response was received on the 23rd of December 2024: "DPD have advised that the consignee received another delivery from them on the same day. The POD (proof of delivery) for the second delivery shows the same location and the person accepting the parcel is wearing the same clothes. As the consignee is not disputing the second delivery, DPD are unable to raise a delivery dispute for your parcel."
You did not accept the findings of this investigation, so in support of your continued claim, we requested further investigations with DPD. A response was received on 24th December 2024: "DPD have advised the other delivery was made 11/11 and as both the PODs match, this is why DPD have advised delivery is compliant and are not able to review this further."
On January 4th 2025 we received this further response: "DPD have advised that they have had the previous delivery in November for a different company, I have asked for a copy of the POD photo for you to share with your customer."
On January 10th 2025, we received this further response: "DPD have investigated this and checked previous deliveries. They have advised they have had a look at previous deliveries to this address which haven't been queried by your customer and the POD image shows the same doorway etc and a [your name] has accepted the goods. Delivery is classed as compliant and DPD are unable to provide any further information."
On the 21st of December 2024, you filed a case with PayPal, and we corresponded with you via PayPal, sharing details of the tracking and DPD's response. On the 9th of January 2025, you escalated the case to a claim with PayPal. On the 23rd of January 2025, as you had raised a claim with PayPal, we advised that cases are usually resolved within a week. However, PayPal took until the 3rd of April 2025 to fully investigate and review all of the information, eventually closing the case in our favour.
In conclusion, your parcel was delivered to you on a timely basis to the correct location, and as such we have fulfilled our obligations to you concerning this order.
I am sorry if the item is not in your possession, however, we have done everything possible to support your claim for non-delivery against the carrier and to try to help you locate it. Both DPD and PayPal have rejected your claim and have provided clear evidence to support their position.
I hope you can appreciate that we cannot be responsible for parcels once they have been correctly delivered to you or your representative.
Friendly & efficient
25 mars 2025
Great customer service
27 mars 2025
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