From start to finish George & the entire Salus Sauna team went above and beyond. From selecting the right sauna, to helping guide my contractors on installation they were there every step of the way.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldnt be happier with my sauna- I use it daily. When I had a slight problem with a light controller, George Castaneda was immediately available for assistance. He not only helped with me with a re... Se mer
Salus Saunas is a brilliant partner. Supportive, timely, reliable, professional and kind. The Salus Team has exceeded every expectation. A great Sauna, and a wonderful experience. If you want to deal... Se mer
Företaget har svarat
Everything as expected. High quality. Support was first-rate (Mark and the team -- real knowledgeable people reply to email / phone) -- specific construction questions answered professionally. An... Se mer
Företaget har svarat
Företagsinformation
Om Salus Saunas
Skrivet av företaget
Salus Saunas is USA's trusted one-stop shop for premium sauna solutions, bringing over 13 years of industry expertise to help customers transform their homes with the relaxation and health benefits of sauna therapy. We offer a diverse range of high-quality infrared, traditional, and hybrid saunas crafted to fit seamlessly into any indoor or outdoor space. Our commitment to craftsmanship and customer satisfaction means each sauna is designed for long-term wellness and enjoyment, backed by our exceptional customer support.
From the initial purchase to installation and beyond, our team is dedicated to providing a smooth and personalized experience. We offer clear guidance in selecting the ideal sauna for your needs and dependable aftercare to ensure every customer feels confident and supported. Our customer service is available every step of the way, so you can reach out whenever needed for advice or assistance.
At Salus Saunas, we’re more than a sauna retailer; we’re a wellness partner, focused on delivering the best in both product quality and customer care. Discover how sauna therapy can enhance your lifestyle and well-being with Salus Saunas, your trusted source for all things sauna.
Kontaktuppgifter
4,7
Utmärkt
72 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good quality. Easy to assemble and use!
Overall everything went good on the purchase, delivery, assembly and then use. The Sauna has a lot of power and works really good. Doesn't feel weak like others. Very much enjoy.
31 mars 2025
Svar från Salus Saunas
Thank you so much for sharing your positive experience, Ryan! We're glad that you're enjoying your sauna, it means a lot to us. We wish you many amazing sauna sessions!
Svar från Salus Saunas
Thank you for your kind words, Brian! I’m really glad to hear we lived up to your expectations and that everything went smoothly. We truly appreciate your support, and if there’s ever anything else you need, we’re just a message away!
Best purchase ever
Best purchase ever! I am so glad I went with Salus. Their customer service was excellent, and the detailed logistics of my sauna's arrival and the thorough instructions for installation made the experience even better. It was the best decision. 10/10 would recommend!
13 februari 2025
Svar från Salus Saunas
Thank you for your feedback, Chryssy! We're happy to help you to find the perfect sauna. It means a lot to us that you took the time to share your positive experience. Thank you for choosing us, and if there’s anything else we can do for you, we’re always happy to help!
Svar från Salus Saunas
Thank you so much for your wonderful review, Zachary! I'm so happy to hear everything went smoothly. We really appreciate you choosing us, and feel free to reach out to us if there's anything we can do for you!
Sam was absolutely amazing
Sam was absolutely amazing. The level of customer service whenever I have a question or concern, is as good as it gets! My health-conscious and very fit son, talked me in to getting the sauna and now my wife and I use it more than he does.
5 februari 2025
Svar från Salus Saunas
Thank you for your kind review, Dave! I'm thrilled that Sam took great care of you and helped make the process smooth and easy. It means the world to us to be a part of your wellness journey. If there's ever anything we can do for you, don't hesitate to reach out. Thanks again for choosing Salus Saunas!
Multiple missing items from the sauna
Multiple missing items from the sauna, including the metal barrel straps needed to complete the build. Broken door latches and thermometer still have not arrived.
Finally finished the build to have my electrician discover the control model on my Huum drop heater was missing a screw insert (preventing the unit from functioning). It's been 2 months since delivery and I still do not have a functioning sauna. No timeline has been provided for the missing items or broken unit.
20 januari 2025
Svar från Salus Saunas
Hi Adam,
Thanks for taking the time to share your experience. I’m really sorry to hear about all the issues you’ve encountered, that’s not the experience we want any of our customers to have.
We shipped out the missing and damaged parts as soon as we were notified in order to make things right, and we completely understand how frustrating those delays must’ve been.
As for the heater, that one took longer specifically due to a very uncommon manufacturer defect. The warranty claim process in this case was delayed further by the time it took to receive all the required documentation and verification from your electrician. Manufacturer approval is required before we can take action on our end, and unfortunately, we weren’t able to proceed until that was completed. That said, our team was ready to move forward as soon as we had everything we needed.
We genuinely appreciate your patience through all of this. If anything still isn’t resolved, or if you need further assistance, don’t hesitate to reach out via email—we’re here to help.
The kit was good quality and well done.
The kit was good quality and well done.
I could have used a bit more instructions on how to install door framing but otherwise easy to install
28 januari 2025
Svar från Salus Saunas
Thank you for your positive review, Chad! I'm glad the kit worked out great for you. It's such an amazing way to elevate your sauna sessions, so it's great to hear that you’re loving it. We appreciate the feedback—and if you ever have any questions or need help down the road, don’t hesitate to reach out. We’re always happy to help!
Expectations met.
Easy to order, prompt delivery as planned, easy assembly, and operation.
7 augusti 2024
Svar från Salus Saunas
Thank you for your kind words, Chattie! We're happy to hear that your experience with us met your expectations. Your satisfaction is our priority. Thank you for your trust in our company, we're always here if you ever need anything else!
Salus Saunas are The Gold Standard in Sauna's
Salus Saunas is a brilliant partner. Supportive, timely, reliable, professional and kind. The Salus Team has exceeded every expectation. A great Sauna, and a wonderful experience. If you want to deal with the best, and be well taken care of, look no further than Salus. These folks are the Gold Standard in Sauna's. Gratefully, Jim Walker
4 mars 2025
Svar från Salus Saunas
Thank you so much for sharing your experience, Jim! It means the world to us to be part of your wellness journey. We're so grateful for your support and kind feedback!
Great customer service!
10 december 2024
Svar från Salus Saunas
We are always here and happy to assist! Thank you!
Great finished product, but
Great finished product, but a lot of confusion from shipping multiple items on seperate dates. Very complicated to assemble and it requires an electrician to do some serious additions.
EVA APRIANY is excellent to deal with!
17 januari 2025
Svar från Salus Saunas
Thank you for your honest feedback, Neil! We're so glad Eva was able to assist you, and we truly appreciated our conversation with you. It’s great to hear you're happy with the final result. We've taken your experience to heart and made improvements to help our process run more smoothly. Thank you so much for helping us grow!
Great customer service and nice product…
15 november 2024
Svar från Salus Saunas
Thank you for your review, its very much appreciated!
Svar från Salus Saunas
Thank you for your message and for your past purchase, David! We’re so happy to hear you're still enjoying your sauna and truly appreciate your continued support—and your original review! If you ever need anything, we’re always here to help.
This company is excellent
This company is excellent. The product was great and we had a technical issue with our heater and they helped connect with the manufacturer and get everything fixed. I cannot look. We use the sauna all day and works so well and we are very happy.
1 mars 2024
Svar från Salus Saunas
Your review is very much appreciated, and we are glad you are enjoying your sauna! We are always a phone call away if you ever have any issues :)
I have posted my review for you a…
I have posted my review for you a couple of times and you have shown it on your website.
24 februari 2025
Svar från Salus Saunas
Thanks Robert, we really appreciate it from every here at Salus!
100% best sauna in the business
100% best sauna in the business, great quality btw customer service another level we very happy with our NordicII
THANKS TEAM SALUS
25 februari 2025
Svar från Salus Saunas
Thank you Marco!! We are always here to help and glad you love your sauna!
Exceeds Expectations
Everything as expected. High quality. Support was first-rate (Mark and the team -- real knowledgeable people reply to email / phone) -- specific construction questions answered professionally. And the product (Salus Compass) is top notch (many people have commented on the quality of the wood, windows, doors, benches, etc.).
I have referred Salus to friends, neighbors and family. And they have purchased and recommended to their neighbors, etc. as well.
4 september 2024
Svar från Salus Saunas
We truly appreciate your review, kind words, and referrals-- it means the world to us!
Salus Saunas is a A+ company
Salus Saunas is a A+ company. When I first contacted the company the sales team addressed my needs and recommended the sauna that fit my needs and guided me through the sales process suggesting other options I would like to include.
We have had the sauna for almost a year now and use probably 3 times a week, no issues and we totally enjoy its benefits.
25 februari 2025
Svar från Salus Saunas
We thank you kindly for your review, from everyone here at the Salus team!
It’s a wonderful sauna and we like it…
It’s a wonderful sauna and we like it very much
For some reason, the light does not work, but other than that, it was a wonderful investment. Thank you very much, Eliane.
25 februari 2025
Svar från Salus Saunas
Hey Eliane! Please give give us a call or e-mail us at customerservice@salussaunas.com, let's diagnose the issue with the light or get you a new one! Thank you for your review.
The team was super helpful throughout…
The team was super helpful throughout the process of answering questions before purchase all the way through delivery day. The sauna, heater and accessories were well packaged and relatively easy to install. The materials were high quality and as expected! I would recommend ordering from Salus.
2 januari 2025
Svar från Salus Saunas
Thank you for your detailed review, we really appreciate it and are glad you are enjoying your sauna!
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