I wish it was more obvious on the website that I would have to pay to return items myself. I have not had to do that for years from other companies and would not have purchased shoes from R1 if it wa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So ive bought most of my cloths/shoes through you guys for about 2 decades.. your service is always exceptional.. my review though is for 1 specific person..the manager of your route one shop in liver... Se mer
So straightforward it was almost unnoticeable! No hitches, no glitches, just clear and hassle-free transaction, prompt delivery and great product. Thank you!
Företaget har svarat
There was an immediate response to my order, and it arrived very quickly. The price was competitive, and there was s selection I have not seen anywhere else. I'm very impressed.
Företagsinformation
Skrivet av företaget
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Kontaktuppgifter
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, Storbritannien
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick dispatch & use of eco friendly…
Quick dispatch & use of eco friendly packaging.
Great quality products.
4 augusti 2026
Svar från Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the quick dispatch, eco-friendly packaging, and great quality of our products.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Svar från Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
No original box bit disappointed
I Ordered a couple pairs of trainers only to receive one in a non original box for the pair.i was not informed of this so on arrival I queried this and was told the box was badly damaged so they put in a plain box.
Would have been nice to be told this rather than me having to find it out.
I know it's not that much of an issue to some but I like to have all original.
Felt like I was just palmed off .
Normal really happy but this one did upset me about.
3 augusti 2026
Svar från Route One
Hey Ian,
Thanks for the feedback - we really appreciate it.
Sorry the box change wasn't mentioned to you; we know it matters to a lot of our customers, so that should have been communicated properly.
Get in touch with us next time you order, and we'll sort out a discount to make up for it.
We want to make sure your next experience with us is a great one, start to finish!
Kind Regards,
Meg
Route One Customer Care
Great service ,rapid delivery an the…
Great service ,rapid delivery an the half cabs are brilliant ,but then all my 6 pairs of vans are.
5 augusti 2026
Svar från Route One
Hey Phillip,
Thank you for your fab review - really appreciate it.
So pleased you are happy with both the delivery and the product.
Great to know you are a big fan of the half cabs. They are great, aren't they!
Hope to see you back soon.
All the best,
Meg
Route One Customer Care
Great product loved the jorts
3 augusti 2026
Svar från Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you loved your jorts and were happy with the product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Good stock choice
Good stock choice. Pricing is similar to comparable shops. Easy to order but I'd prefer free delivery at a lower price.
Overall as expected and described.
3 augusti 2026
Svar från Route One
Hi there,
Thank you for taking the time to leave your feedback! We're glad to hear you were happy with our range of products, found our website easy to use, and that everything arrived as expected.
We also appreciate your feedback regarding our delivery pricing. We understand that free delivery at a lower spend would be preferable, and we'll be sure to pass your comments on to the team for consideration.
Thanks again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Svar från Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with the quality of your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Smooth service
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery
(my fault) maddie replied quickly to try and help sort the issue out as best they could there end rate them highly would recommend to others
3 augusti 2026
Svar från Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found a unique pair of Superstars and that they arrived quickly with our next day delivery service.
I'm also really glad I was able to help with the delivery issue and get things looked into for you. Thank you for your understanding, and for your kind words about our customer service.
We really appreciate your recommendation and support, and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent customer service
Excellent customer service.
Mix up with my trainer order meant my size was out of stock. They offered me to pick another pair and basically gave me £5 to put towards a different pair. The pair i chose were actually £90, £10 more than the original pair of trainers I ordered. when I said I’d pay the difference Meg said it was fine and they would cover the extra £10 from the initial £80 I’d spent. I don’t think any big shops would do that for there customers. Will definitely be using them again, in fact I’ve already got my eye on another pair.
Many thanks route one.
31 juli 2026
Svar från Route One
Hey Simon,
Thank you for taking the time to write this, it really means a lot!
I just wanted to make sure you left happy despite the stock issue, so I'm really pleased it worked out well and our apologies again for the mix-up.
Thanks so much for your continued support, looking forward to helping you bag that next pair!
All the best,
Meg
Route One Customer Care
Brought items for my daughter
Brought items for my daughter, mega keen on skate boarding, I took a gamble on what to order but turned out it was has she described to me the purchase were spot on, ordering was really easy, delivery was right on time within 3 working days
31 juli 2026
Svar från Route One
Hey there,
Thank you for taking a chance on us!
We're really glad it paid off and that your daughter loves what you picked out for her. Great to hear delivery was quick too.
Thanks for choosing Route One, and wishing her all the best with her skateboarding.
All the best,
Meg
Route One Customer Care
Excellent customer service skills and…
Excellent customer service skills and great quality clothing. I shopped online with them for the first time last week and it was a pleasure, the items I got my daughter arrived promptly, everything was well packaged and communication was top notch! Because of this my husband took my son in to the store to buy some clothes and shoes for his birthday and they both had a great experience there is a great variety and the sizes are brilliant and everything he liked was available. Because of this I will continue to fully support this business. They have absolutely nailed the gap in retail .. So many stores are selling horrendous fabrics that are poorly cut. This shop is the one! My teenagers can now dress relaxed but still look effortlessly well dressed because the fabrics are awesome and the cuts are on point! You get what you pay for. Very very happy!! Thank you route one!
3 augusti 2026
Svar från Route One
Hey Amanda,
Thank you so much for taking the time to share this!
We're delighted the whole family has had such positive experiences with us, both online and in-store.
Comments about our quality and fit really mean a lot to the team. Thanks for choosing Route One, we look forward to seeing you again soon.
All the best,
Meg
Route One Customer Care
10/10 great company!
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and they go above and beyond to make sure you get what you ordered. I look forward to using them again in future, they always have the best stuff!
6 juli 2026
Omdöme utan inbjudan
Svar från Route One
Hey Cheyenne,
Okay, but this review just made our whole week!
Thank you for the great feedback.
Thank you for sticking with us through all the sales and shopping sprees! We'll keep bringing the good stuff, promise!
We truly appreciate your support.
All the best,
Meg
Route One Customer Care
Legends
Solved an issue on chat really quickly. Bunch of legends. Postage super fast. Thanks so much!
29 juli 2026
Svar från Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our team was able to resolve your issue quickly through our online chat.
It's also great to know your order arrived super fast! We'll be sure to pass your kind words on to the team — "bunch of legends" will definitely make their day!
Thanks again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Svar från Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast delivery, environmentally friendly packaging, and quality of your product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
They don’t let you down!
Products are always packaged well. No issues with delivery. Definitely a good go to if you are after Skate gear.
28 juli 2026
Svar från Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear your orders are always well packaged and that you've had no issues with delivery.
It's great to know Route One is your go-to for skate gear. We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The materials are perfect I mean I’ve…
The materials are perfect I mean I’ve been looking to start skating ever since I watched a lot at in just look so much cooler that a scooter don’t get me wrong I used to scoot and I loved watching people on YouTube. But when I watch skating it was a different experience. And I’ve bought my first skate shoes from here now my best bord everything seems to work perfectly. Route one 🫡
31 juli 2026
Svar från Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you're enjoying your first steps into skating and that you've been happy with the quality of your board and skate shoes.
It's great to hear that everything is working perfectly and that Route One could be part of your journey into skating. There's nothing quite like making the switch from scooting to skating!
We truly appreciate your support and hope you have an amazing time skating. Welcome to the community!
All the best,
Maddi
Route One Customer Care
Genuinely great customer service when I…
Genuinely great customer service when I received a t-shirt with a small tear in it. Maddi at Routeone responded to my emails quickly and I was able to return the item and receive a replacement quickly and with absolutely no fuss. Really pleased with how it was dealt with!
28 juli 2026
Svar från Route One
Hi there,
Thank you so much for your lovely feedback! I'm really glad I was able to help get the issue with your T-shirt sorted quickly and without any hassle.
I'm sorry it arrived with a small tear, but it's great to hear you were happy with how everything was handled and that your replacement arrived quickly.
Your kind words really mean a lot to me and the team. Thank you again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Svar från Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with both your product and the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Svar från Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Pretty cool
Thought id give it a go its completely different from powerlifting I sometimes struggle to balance because its completely differnet its hard but i enjoy it
29 juli 2026
Detta är Trustpilot
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