Awful company. I paid for next day delivery and my order took a week to arrive. I emailed customer services several times, got an automated reply and nothing further. To add insult to injury the items... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful company. I ordered a dress online but dress did not come up to my expectations so I sent it back. It has now been 43 days and I still have not received a refund. I sent an email chasing this bu... Se mer
Nice knee length dresses making a change to other brands. Only problem is you can't delete a review on the website.
Excellent quality clothing, I have bought about a dozen items over the last year. So why haven’t I given 5 stars? It’s because the website bombards me with reminders that there are items that are... Se mer
Företagsinformation
Kontaktuppgifter
2,1
Dålig
28 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great quality and accurate sizing
Excellent quality clothing, I have bought about a dozen items over the last year.
So why haven’t I given 5 stars? It’s because the website bombards me with reminders that there are items that are in the basket. I have as a result thought the order hadn’t gone through so ordered the exact same items again. Yes returns are easy, but costs me £3 when this happens, and it’s a nighle that could be rectified. The returns slip doesn’t allow an explanation so a full refund can be made.
27 september 2025
Omdöme utan inbjudan
Roman.co.ul
The items I have ordered through this company, always come on time and even earlier than expected, are easy to track, are of good quality and if needed, easy to return and refund.
Excellent company to deal with.
3 september 2025
Omdöme utan inbjudan
My item was sent to someone else
My item was sent to someone else
They told me I have to wait 7 days to sort Royal Mail
Not good enough
They will need to send me another
Will not he using them again they have lost a lot of business
29 augusti 2025
Omdöme utan inbjudan
Very disappointed with customer…
Very disappointed with customer service.. explained that returned item should have been received in the time frame for returns ..it was not sent with original return as had not decided if it was required subsequently sent .. they returned item to me stating I had not used the correct return label so they returned the item with a label for payment to return it to them asking for return code .. sent item have details of postage they then returned the item back to me stating I was out of the return period!’
So would not issue a refund… not sure what else I could have done in this situation.. very disappointed will never use Roman Originals again ….
15 augusti 2025
Omdöme utan inbjudan
Excellent company to deal with
Excellent company to deal with.
Fast delivery and refunds issued quickly for returns.
Also has a customer service phone line, which is answered promptly and your issue dealt with quickly and efficiently by a pleasant member of staff.
12 augusti 2025
Omdöme utan inbjudan
Generally very good but awful refund
Generally very good. Quality of clothes reflected by price. Very fast delivery. However, I have not received my refund by the 3-5 working days STATED ON THEIR WEBSITE. Have received a generic response to my query saying that at the moment there is a “slight delay” in processing refunds and it can take “up to 14 working days”. That is not slight..that is 2-3 times as long. If you can manage a generic response with this info then it really should be on your website. This could put your customers in a difficult position when paying credit card bills. On top of paying return fee I will not be ordering again. Order 1040678343
6 juli 2025
Omdöme utan inbjudan
I thought my parcel hadn't been…
I thought my parcel hadn't been delivered so I left a poor review but I have since found where the parcel had been hidden so it actually had arrived on time
1 juli 2025
Omdöme utan inbjudan
This company is a SCAM
This company is a SCAM. Totally avoid unless you want to lose your money. Scammers.... Not associated with Roman.co.uk...
9 maj 2025
Omdöme utan inbjudan
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