Rollerdor Omdömen 27

I am writing this review, because the negative reviews here almost put me off ordering, but fortunately I ignored them.

I'm very suspicious when something seems too good to be true, and having been mucked about by local garage door specialists in the past, £475 seemed incredible value and with the door now fitted, that is all I paid. Free delivery and no hidden extras that you have to buy.

My installation isn't straight forward, but very helpful advice from Matthew by phone and email gave me an idea of the preparation work needed before I could even measure the door. Once I had flat vertical surfaces to fit to, I measured up using their helpful guide, emailed them through and paid. At all times replies were prompt and friendly.

When the door arrived, it was in perfect condition and with all parts necessary included. Cutting and drilling the runners was the most crucial part but I measured three times and with some help from family, I soon had the door fixed inside the garage. Once I had identified which control box I had, the wiring and set up instructions were easy to follow.

The door was exactly the correct size, looks great and works well. It's the first roller door I have fitted, but it was up and functioning properly by dinner time on the day it arrived. It has now worked nicely for a month and I think it was money well spent.

I DO NOT recommend this company, look elsewhere. Since buying a garage door off RollerDor it has had the slats replaced twice as it scratched itself rolling up. The repairer blamed the fitter for fitting it too tight. Then the bottom sensor failed and had to be replaced. That then needed yet another repair visit as they managed to leave a big gap under the door for rain and wind to come howling in. They turned up with the wrong colour slats after it scratched again. Each time this requires a day off work. Then they had to replace the control unit as the door would open halfway and stop. Finally, after several months of this, they replaced the whole door. Of course, it packed up again and wouldn’t open or close, so they went through all the possibilities on the phone with me changing settings in the control unit. It is still no good so they send a repair guy out a week later. He diagnoses that the AA batteries in the bottom of the door are the wrong voltage which isn’t under warranty so I have to pay them another £75. The instructions don’t say anything about voltage, just use AA batteries but of course, it’s the customers fault.

DO NOT INSTALL DIY Rollerdor
They have left the instructions purposely vague and the reference images is not what i received which let to a lot of confusion.
Now after only 6 months 2 plastic parts have broken and the customer service will do anything to put the blame on the customer, although the instructions have been followed. They would not replace a part that would cost them pence even though the door was installed correctly.
A DIY warranty from rollerdor is worth absolutely nothing!! I'm just glad a more expensive part hasn't yet broken.

the kind of response you get from there customer service is disgusting!!

Spoke with Matt over the phone who was prompt and concise in answering my queries.

I dealt with Paul and John on the day of fitting. Two professional, friendly guys who got on with the job and answered any questions that arose.

A thoroughly professional job, thank you.

Very helpfull company, excellent quality & great price

Very happy with my purchase from Rollerdor!
Found them to be a good price and very helpful when I contacted them to ask a few queries. Door was delivered on time.

I chose the DIY option for fitting which wasn't too difficult if your a hands-on person.

Thanks.

Initially quite helpful, but be warned as they contract out the fitting, and won't take any responsibility without demanding money for redress. Basically, will get away with sub standard fitting, and aren't too fussed about happy customers. I had even recommended them to a friend reluctantly, who found then indescribably rude to deal with. Better companies are out there.