Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Needed a new TV as our old one died after 10 years. Looked at a number of providers who lured you in with price, then snuck a £20 delivery charge on to the price. Richer Sounds gave me plenty of opt... Se mer
Företaget har svarat
To start with, I bought the TV through the website, which was really easy, after seeing it in a different shop at a much higher price. I was kept informed all along about delivery with emails and te... Se mer
Företaget har svarat
I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to hel... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
3 - 4 Hankey Place, SE1 4BB, London, Storbritannien
- 0333 900 0065
4,9
Utmärkt
21 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy customer.
To start with, I bought the TV through the website, which was really easy, after seeing it in a different shop at a much higher price. I was kept informed all along about delivery with emails and text messages. The delivery company was first rate, two lovely chaps delivered it exactly where I wanted it, got a call from their customer service upon receipt, asking if everything was OK, and were the chaps well presented and helpful. All in all, a five star service and for the best price I could find. What's not to like ?
Forgot to mention, the TV is fantastic as well.
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
I was served by Paul who was extremely…
I was served by Paul who was extremely helpful at the Bromley branch.
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
They used a delivery company called BJS…
They used a delivery company called BJS who failed to deliver at the specified time, then lied about the delivery, then failed to provide an alternative delivery time. I have to demand a refund from Richer Sounds and then placed an order for the same item on Amazon who deliver within 12 hours.
17 juli 2026
Svar från Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Oh dear Julian
Oh dear Julian. Can you tell me what went wrong rather than the other way round?
As a customer for over 30 years I was used to good experience. However I bought a new Audio Technica turntable and after having spent an hour unpacking and assembling it it turned out the the motorised drive made a loud whining sound. I sent it back and received another next day. Hats off to you for this quick service. But I had to repackage the original which was no easy task. So when the new one arrived and after all the rigmarole of above I turned it on. I didn't press any buttons just plugged it in and flicked the switch. The turntable started and would not stop. I pressed everything I could to no avail. It seems that the controls on the deck were overridden by a fault. So off it went back to Richer Sounds for a refund. After another problematic repackaging exercise. The question is was this a bad batch or was it a batch of B Stock/Seconds? Thats the concerning thing.
15 januari 2026
Website accurate
Website accurate, best price around, delivered on time. Everything as expected. I would use Richer sounds again.
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Fast delivery, great value
When my Denon cd player decided to bite the dust following seven years loyal service, I turned back to Richer sounds and replaced it with a current version but with upgraded speakers. Far better deal than I had expected and a little bit of discount added to the great value. Sounds great and the player is perfect and hopefully will serve me a little longer than the previous one.
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Headphones
Excellent headphones. Arrived the following day. First class service all the way. Thank you.
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Top notch tech experts and fantastic after sales support no complaints here
12 maj 2026
Svar från Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast friendly and fair.
Fast friendly and fair.
Even phoned me up and made sure I was happy lol
Personal touch goes a long way.
Thanks
12 juli 2026
Svar från Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Secure safe website.
Secure website and easy to use.
Competitive prices for quality products. Long trusted company with a strong reputation and buisness ethos.
Delivery quicker than quoted.
20 juli 2026
Svar från Richer Sounds - Websales
Thank you for your 5 star review!
Excellent service from Richer Sounds
Excellent service from Richer Sounds! Great communication throughout, friendly and helpful staff, and everything went smoothly. Very happy with my purchase and would definitely recommend. Thank you!
20 juli 2026
Svar från Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Svar från Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great service and quick delivery
Great service and quick delivery as always from Richer sounds
The item was faulty on arrival ( not their fault) and they arranged a replacement the very next day with no fuss at all
20 juli 2026
Svar från Richer Sounds - Websales
Thank you for your 5 star review!
Svar från Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Svar från Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Websales
Thanks for leaving us a positive review about the service, especially the speedy delivery!
Best wishes,
The Customer Experience team
Good communication
Good communication, customer services team were very responsive.
Cheers
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Easy to order
Easy to order, good description of tv, happy with the price and delivery. Quite easy to set up even for a couple with limited tech ability. We have purchased from you before and will be happy to do so again
20 juli 2026
Svar från Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.