Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Being able to speak with the staff is always a delight, knowing their deep insight and advice on what to get/what not to get. I remember Rob showed me one of the rooms that had some high end streamer... Se mer
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I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Se mer
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Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
77 London Road, SO15 2AA, Southampton, Storbritannien
- 0333 900 0036
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent product support
I have made two visits to your Southampton Branch recently and on both occasions the staff have been extremely helpful and in particular were very quickly able to resolve a problem that had arisen with my BluRay recorder.
11 maj 2026
Svar från Richer Sounds - Southampton
Thanks for your feedback, great to read you were happy with our service.
Svar från Richer Sounds - Southampton
Thanks for your 5 star review, we look forward to seeing you again next time
Not as good as the hype
Prices no better than anyone else’s. Ordered an item online to collect in store. Box was damaged when I picked it up.
30 april 2026
Svar från Richer Sounds - Southampton
Thanks for your feedback, although it’s disappointing to hear we didn’t meet expectations on this occasion of course.
The condition of the box should have been picked up by the team beforehand and addressed prior to collection so I’m really sorry this didn’t happen. Having looked at the images supplied by DPD at the point of delivery to our store, these don’t appear to show the damage described, so I’ll be raising this with them as well as the store team to understand what’s gone wrong.
In terms of pricing, the market appears consistent with the price you paid. However, our offer does include the added value of our 6 year guarantee, which isn’t something typically included by competitors at the same price point. While we may not always be the lowest headline price, and granted are not here, it’s worth nothing that we will also beat any competitors deal whereby they offering a comparable guarantee.
We’d like to put this right for you and can of course arrange an exchange if you would prefer. A member of my team will be in touch to discuss this further, but if you’d like to contact me directly in the meantime, please do so using the address below…
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Lg c5 55 4k tv.
As a richer sounds customer for a number of years i am very please with the support from Tom at southampton branch in helping me choose my current purchase of the LG C5 55 inch tv.Once again richer sounds thankyou for your support.
16 maj 2026
Svar från Richer Sounds - Southampton
Thank you for your 5 star review!
Excellent service and prompt delivery
After several question and seeking advice, James from the Southampton Richer Sounds team provided me with all the answers and recommendations. We ordered the products (TV and mount) around 14:30 and both items were delivered by 9:30 the following day. Excellent service.
14 maj 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Southampton
Thank you for your 5 star review!
Service was good start to finish
7 maj 2026
Svar från Richer Sounds - Southampton
Thanks for your kind review, we look forward to your next visit.
Bought a new turntable :-)
Bought a new turntable. Happy with my purchase and after it was exchanged for a different brand. The first one bought on line didnt work & the local Southampton branch helped me resolve things. Very happy customer and I bought a couple of accessories too.
18 mars 2026
Svar från Richer Sounds - Southampton
Thank you for your wonderful feedback
Recently bought a Denafrips Pontus 15th…
Recently bought a Denafrips Pontus 15th Ed after an in-store demo in Southampton. The unit had to be shipped to the store and a delivery date was confirmed. Unfortunately Richer Sounds were let down quite badly by the courier company and it was a few days later than expected. However, the recovery of the situation by James and colleagues was exceptional, and their determination to ensure my satisfaction was fantastic. As a long time customer of Richer Sounds I am well used to their brilliant customer satisfaction focus, and I can assure any prospective customers that the Southampton Store excels in every respect.
30 april 2026
Svar från Richer Sounds - Southampton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Recent purchase of new TV
Very satisfied with recent purchase of a TV from Richer Sounds, including having made several other purchases over the years from the company. Although a minor issue occurred in the payment for the new TV it was all sorted out very amicably between us. The person I dealt with in the Southampton branch (Paul) was very helpful and courteous in his dealings with me. Would highly recommend buying from Richer Sounds.
3 maj 2026
Svar från Richer Sounds - Southampton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Svar från Richer Sounds - Southampton
Thanks for your 5 star review, we look forward to seeing you again next time
Exchange poor Yamaha amp for Taga
Originally bought a Yamaha amp that looked good and had a solid build and remote but sound was poor (esp with vinyl) and felt generally so underpowered. Called RS to exchange and they were great about it and ultimately upgraded to a Taga Harmony. Not sure if it's quite worth the money yet (esp as my speakers are not in same league in terms of cost, and the amps bit underpowered playing vinyl) but overall can't fault the service and RS (in contrast to when they started) now seem to focus on high end gear.
11 maj 2026
Svar från Richer Sounds - Southampton
Thanks for your feedback although I was of course disappointed to read that initially you weren't completely satisfied with your purchase.
I understand our customer service team have since been in touch, further to contact from the branch of purchase, and that following technical advice you are now much happier with the amp's performance. Of course if I can be of help whatsoever do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
I have been a customer at richer sounds…
I have been a customer at richer sounds many years ago I was very pleased back then , and I found the staff very helpful and knowledgeable once again I was very pleased with the service, a very good service, thanks very much for all your help and assistance, many thanks from, David TIMMIS.
24 april 2026
Svar från Richer Sounds - Southampton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Southampton
Thank you for your 5 star review!
First class service
Having bought various items from Richer Sounds over the years their local branch is my first port of call when I need something. Their standard of service is first class and it's provided by pleasant and knowledgeable people.
29 april 2026
Svar från Richer Sounds - Southampton
Thanks for your kind review, we look forward to your next visit.
Friendly
First time I have visited Richer Sounds, needed a new Amp. Very welcoming atmosphere in there. Staff very friendly and knowledgeable. Will definitely go back
4 maj 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Southampton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly and attentive (Tom and James)
Friendly and attentive (Tom and James). Just wanted to put together a system for a summer house. They helped me match Amp and Speakers, CD player and speaker stands for what is a smallish area. Whilst budget equipment it sounfs great and just right for the space
26 april 2026
Svar från Richer Sounds - Southampton
Thanks for your feedback, great to read you were happy with our service.
Superb service as always.
22 april 2026
Svar från Richer Sounds - Southampton
Thanks for your kind review, we look forward to your next visit.
Awesome experience
Awesome experience, Marco sorted me out with a new surround sound system that was also great for music and looked excellent. Very happy with the whole experience ordering in store and it arrived the day after I moved in to new house as requested. Total confidence in Marco and richer sounds, I gave him a call when I’d moved in with dimensions for an extra speaker and quickly got a call back with excellent product at a great price, it arrived next morning. Can’t fault them in the Southampton store.
17 april 2026
Svar från Richer Sounds - Southampton
Thank you for your 5 star review!
I spoke with your representative in…
I spoke with your representative in Southampton who gave me good advice and I purchased based upon his recommendation
23 april 2026
Svar från Richer Sounds - Southampton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Svar från Richer Sounds - Southampton
Thank you for your 5 star review, it’s lovely to read your comments.
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