Richer Sounds - Romford Omdömen 

2 581
TrustScore 5 av 5

4,9

73 Main Road, RM2 5EL Romford, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Se mer

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Betygsatt 5 av 5 stjärnor

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Se mer

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Betygsatt 5 av 5 stjärnor

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Se mer

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Betygsatt 5 av 5 stjärnor

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 581)

24 319 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

perfect customer service

perfect customer service, nothing was to much trouble, all technical question and advise was good and informative, great selection of equipment to chose from, the turntable i chose was out of stock but arrived the next day for collection as requested.

6 april 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Great all round experience

The Richer team could not have been more pleasant to deal with - very knowledgeable and helpful. I would definitely recommend anybody thinking of buying a quality HIFI system go to Richer Sounds - lots of choice at various price points.

4 april 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Time to replace the old gear.

I knew my old system was on the way out, so I've been preparing for a sizeable spent. I phoned up the Romford branch and spoke to Dave, the assistant manager. I had previously spoken to a sound/tv engineer, Wasif, who had given me ideas of what I may need. Dave and I discussed my need for a Denon AC Receiver, Magnetar Universal disc player and a 55" TV. I managed to order all three items, although I had to pay extra for the Universal disc player's 6 years warranty but considered it essential. Great price on the LG TV and because I was buying several, fairly expensive items, I received an additional discount. So fortunately, all came in just under budget. Free excellent delivery by Furdeco was as agreed and coincidentally, Wasif was in the shop when I rang, so I spoke to him and he installed everything the day after delivery. Delighted!

2 april 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Excellent Service

Excellent Service. My initial contact was with Ash who was knowledgeable and helpful. When I called back to confirm my purchase Ash was not in so I spoke with Steve who was brilliant as always. Although I am no where near Romford it’s my “go to” store.

31 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

First class service

First class service given when I wanted to purchase a Cambridge Audio CD player. Would recommend Richer Sounds 100% for Hi Fi products and advice.

30 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Great advice and friendly

Great advice and friendly, knowledgeable staff. Delivery was good too

7 januari 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Richer Sounds every time

I knew what TV I wanted and Steve confirmed I was making the right choice.
Richer Sounds were cheaper than anywhere else, although Curry’s could price match, they couldn’t include the free projector that RS were including.
I got a great deal and very happy with my purchase. This is the second TV I’ve bought from RS and I’m sure it won’t be the last.

29 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Sony tv

Shop staff very helpful and informative, delivery was exactly when stated

27 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Bought Marantz PM7000N amplifier with…

Bought Marantz PM7000N amplifier with Wharfedale Diamond 12.3i speakers

Out of the world music quality. Excellent arrangement done by Richer Sounds Romford staff in arranging a demo. I went there with a playlist of over 30 songs. They were patient enough to let me listen to my teat songs for over 45 minutes after I finally selected.

Thank you.

22 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Team were great and helped guide to…

Team were great and helped guide to towards a TV that was never on my radar l, was better priced and had better specs. Specifically chose to come here over Currys or John Lewis for the customer service and the product knowledge, and am very happy I did.

7 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Great service and knowledge

Was looking for a 65” tv with many options. Graham was excellent and extremely knowledgeable on the different options. He explained all the pros and cons and we ended up with the product that was exactly right for me and the environment it sits in. Will always go to Richer for anything I need in future. Thank you

12 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

I have purchased a few things from…

I have purchased a few things from Richer Sounds and I would certainly recommend them. Very helpful & friendly staff always willing to give you their expertise and advise on their products. AA+++

20 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Super helpful and attentive staff

Super helpful and attentive staff, very well informed and I didn’t feel pressured into decision making. Delivery is always super fast too.

9 november 2025
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 1 av 5 stjärnor

Richer Sounds supplied a Mitchell &…

Richer Sounds supplied a Mitchell & Brown TV with a Humax Recorder. Having spent some frustrating hours trying to set the system up I gave up and ask Humax for help. This is part of their reply “...return this box to the retail shop for refund due to incompatibility.”
Richer Sounds accepted this published proof and will be replacing the TV with a Sony.
I went to Richer Sounds as “experts” so I am not at all impressed! No, they did not offer to set up the replaced system for me!

11 mars 2026
Logotyp för Richer Sounds - Romford

Svar från Richer Sounds - Romford

I was genuinely sorry to read of the troubles you have had with your system. In general, Freeview boxes and TVs are designed to work together universally via the HDMI standard, so it's not what we would expect for a combination like this to cause issues.

Whilst I'm sure the the store colleagues were trying to resolve what appears a complex problem by simply agreeing to replace the TV, I appreciate how the e-mail you received from the supplier has caused consternation and will investigate with them.

In the meantime, either myself or a senior team member will be in touch to ensure the matter is resolved to your complete satisfaction. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that these problems are rare, and I'm sorry that things went wrong for whatever reason on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

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