Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Se mer
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Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Se mer
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Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
73 Main Road, RM2 5EL, Romford, Storbritannien
- 0333 900 0041
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent advice and customer service
I received excellent advice and customer service from
Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over and above in advising and supporting me. I am very impressed with the high quality and standard of expertise and customer service from Richer Sounds.
2 juli 2026
Svar från Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick delivery
Got my soundbar delivered to my home the following day. A few days later got a courtesy call too see if all is ok
2 juli 2026
Svar från Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Romford
Thank you for your 5 star review!
Your knowledgable staff
Your knowledgable staff, my historical support of your company, I bought my first CD Player from, what was then your only store at London Bridge, and because of its ownership, general policies, and competitive pricing 👏👏👏
30 juni 2026
Svar från Richer Sounds - Romford
Thank you for your wonderful feedback
I had a Samsung TV fail coming up to…
I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led HiSense as a replacement and very happy with the quality of this new TV. The staff very helpful at processing the new order an dealing with the voucher etc , very pleased I had bought the previous TV with the guarantee.
25 juni 2026
Svar från Richer Sounds - Romford
Thank you for your 5 star review!
On Saturday I dealt with rich I found…
On Saturday I dealt with rich I found him knowable and friendly and patient but on Sunday I went back for a bracket I wasn’t impressed I choose a cheaper bracket then the one they tried to sell me and Paul tried to tell it might not fit but I wasn’t dealing with him
28 juni 2026
Svar från Richer Sounds - Romford
Thanks for the feedback, I'm sorry of course that your second visit wasn't on a par with your first. I will arrange for the store manager to give you a call to clarify on the bracket question and ensure the situation is resolved for you.
Of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Svar från Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Best price on the market
Best price on the market. Offered fast and free delivery. Process at the shop was quick and staff was lovely.
26 juni 2026
Svar från Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
I did a price match and got a call…
I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you offer
26 juni 2026
Svar från Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Knowledgeable and personable staff
Knowledgeable and personable staff, guided me to the final choice product without pressure, didn't have the product at the local store, but arranged next day delivery from a sister store that did.
23 juni 2026
Svar från Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Always buy tv/audio from Richersounds
Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all v helpful and knowledgeable of all the products. Wouldn’t buy tv or audio equipment anywhere else.
25 juni 2026
Svar från Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Romford
Thank you for your 5 star review!
It was made very straightforward
24 juni 2026
Svar från Richer Sounds - Romford
Thanks for the feedback, we're really glad to hear the store team in Romford ensured the purchase went smoothly for you.
The Customer Experience Team
Went to our local independent and they…
Went to our local independent and they were really not interested.
Phoned RS and 40 minutes later purchased new amp and arranged installation.
Very helpful
20 juni 2026
Svar från Richer Sounds - Romford
Thank you for your 5 star review!
Joel was a pleasure to deal with
Joel was a pleasure to deal with; very knowledgeable and helpful
17 juni 2026
Svar från Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service & very helpful & if…
Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excellent service highly recommended thanks.
17 juni 2026
Svar från Richer Sounds - Romford
Thank you for your 5 star review!
I have bought all my audio from
I have bought all my audio from
Richer sounds romford.
They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going that extra mile. Kevin flynn
17 juni 2026
Svar från Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Great experience overall
Great experience overall
Ordering online was easy, pricing was right, and collection from my local shop was straightforward.
15 juni 2026
Svar från Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service as usual
Excellent service as usual. The team here are always very helpful
12 juni 2026
Svar från Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Romford
Thank you for your 5 star review!
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