Richer Sounds - Preston Omdömen 

2 840
TrustScore 5 av 5

4,9

10 Church Street, PR1 3BQ Preston, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Easy process of buying the TV. Harrison was very helpful and patient. Delivery was straightforward. The guys were helpful and pleasant. Great service, great price and great guarantee. Thanks

Företaget har svarat


Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 840)

23 467 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 april 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 april 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 april 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thank you for your wonderful feedback

Betygsatt 3 av 5 stjärnor

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 april 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Brilliant place to shop HI-FI and TV

Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

23 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

My purchase was made over the phone for…

My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

15 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer